Can't login and it's 1am
Can't log in to check in on a shift that started 10:30pm, now it's 1am I've been calling the customer service it keeps sending me to voicemail after having me on the phone for 30mins, my point is if you have the check in feature hourly on app, why not have a human being 24/7 on standby incase something goes wrong with using the feature
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Response from developer
We’re sorry for the frustration. Please confirm you’re calling the correct support number provided by your company, as Protos support is available 24/7. If login or clock-in issues continue, contact product@protossecurity.com so our product team can review and assist.
Weird?
Idk I just wish it didn’t require a non stop internet connection to check in because my workplace is in a dead zone. Definitely a me issue, but still
Worst app
I hate protos app, it never works and even though I’ve gone through loops with protos trying to fix it, it still won’t work and tells me I’m not anywhere near my location even though I’m inside. Now apparently I’m not going to get paid bc the app won’t work?! Guess they’re gonna lose another good one over a technical issue! This company is the worst along with the app!
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Under developed
Forced to use this.
App stalls if left open in back ground. Connection is horrible constantly causing slow interface function. All issues that cause missed “check in’s” which affects your company’s ratings.
You have to sign out completely after every shift or it will not allow you to clock in properly the next shift. Signing in lags and takes forever but you can’t log in until exact log in time without it forcing you to log out and log back in then making you late.
Shift detail description lay out is cluttered and sloppy. Half the time only giving you partial information. Always missing vital information.
Clock in timer makes you focus more on your device than the job you’re assigned to.
App stalls if left open in back ground. Connection is horrible constantly causing slow interface function. All issues that cause missed “check in’s” which affects your company’s ratings.
You have to sign out completely after every shift or it will not allow you to clock in properly the next shift. Signing in lags and takes forever but you can’t log in until exact log in time without it forcing you to log out and log back in then making you late.
Shift detail description lay out is cluttered and sloppy. Half the time only giving you partial information. Always missing vital information.
Clock in timer makes you focus more on your device than the job you’re assigned to.
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Response from developer
We take your feedback seriously and want to help resolve these concerns. Please reach out to us at product@protossecurity.com so we can investigate further and improve your experience with Protos Connect.
Needs improvement
Delay check in. Bad signal. Slow interface. Needs to be more user friendly.
Response from developer
We take your feedback seriously and want to help resolve these concerns. Please reach out to us at product@protossecurity.com so we can investigate further and improve your experience with Protos Connect.
