Pointless and nonfunctional
Title summarizes all you need to know. A useless app from a useless insurer.
Needing the pin off the card to access the card is lame
Needing the pin off the card to access the card EVERYTIME is the most short sighted design in the history of a app development. Given that app misspells providence in the app name in the ios task manager, I guess we shouldn’t expect much.
The name of the app is misspelled.
When installed, it reads “Provicend”. Whatever Providence paid to the developer, it was too much.
Could do the job but not great
When you use the member ID from the front and the PIN from the bottom left of the back, it could show the whole family’s insurance card. Just like you bring all the cards in the phone with photos. But that’s it. It would be much better if those digital ones could be ported to Apple wallet.
No longer works
Worked last year, this year couldn't find my physical card so tried app again and get an unhelpful “Message - Error” dialog.
Log in
My member ID has a letter in it, of which the app would not allow me to enter letters. So, the app is useless to me
Doesn’t work at all
I had this app for quite a while and it worked fine. Very barebones, but it functioned as a digital copy of my insurance card. Offloaded the app for a while and when I reinstalled it, it wouldn’t recognize my login info. There’s no option to reset or get assistance or anything. Seems odd that a major insurance company wouldn’t have something as basic as an e-card.
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Useless
I used the app for a while as an easy way to have access to my card. Recently the app stopped working, so I deleted and reinstalled, but now I can log in. Clicking “App support” on the App Store app description leads to a very humorous (read unhelpful) webpage - Providence’s web page. Wish I could get my cards back digitally.
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Doesn’t work on iPhone
This app doesn’t even work on iPhone. Just crashes after hitting “login”. Multi billion dollar medical insurance company and medical provider network but can’t afford simple app development….. embarrassing honestly.
Confusing app ownership, not available in my area?!
I was hesitant to even download this since the developer name was not Providence but rather “Clarity Software Solutions”. But after researching online and confirming this is indeed legit, I downloaded it.
The initial screen is confusing - it doesn’t ask you to “sign up”, “create an account”, etc, as is typical with 99% of similar solutions, it just has a PIN, a Member ID and a login button. Ok fine, I choose a pin, enter my member ID…and get an error that either my member ID is incorrect (which it isnt) or this app is not available in your area. Which is weird because every other insurance company I’ve had for the past 10+ years has had a mobile app.
Very disappointed in Providence’s weak digital strategy.
The initial screen is confusing - it doesn’t ask you to “sign up”, “create an account”, etc, as is typical with 99% of similar solutions, it just has a PIN, a Member ID and a login button. Ok fine, I choose a pin, enter my member ID…and get an error that either my member ID is incorrect (which it isnt) or this app is not available in your area. Which is weird because every other insurance company I’ve had for the past 10+ years has had a mobile app.
Very disappointed in Providence’s weak digital strategy.
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App doesn’t work
After reading a review of two years ago, I find that the same problems exist with this app. It either doesn’t recognize my member number or tells me that I don’t live in a proper area
App design from original iPhone
The app design is extremely dated
Doesn’t work for Medicare
For Medicare, the member ID# starts with M, but the app doesn’t allow you to enter letters. Therefore it is useless for Medicare Advantage Plans.
Current version works
I’m on iOS 13.3 and it’s working just fine.
Does not work
This app would be convenient to have if it would load properly. It takes forever to load, then crashes and closes. I have to try it a few times, and even then sometimes it works, sometimes it doesn’t. Now after not using it for a few months, I’m getting an error message saying my member ID is invalid or I’m a resident in an area where the e-card is not supported.
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Not useful at all
Why wouldn’t they just combine this with their other app. I don’t want to have to use two different apps for one company. Also, I can’t add it to apple wallet. Essentially, there is no difference between this and taking a picture of the actual card.
No help
I can’t remember the PIN I set and there is no option to reset or click a link for customer support, so now I can’t get into my account.
Used to work
This app used to work great. But since I got my new iPhone with iOS 10 I am not able to log in to view my e-card it tells me my member id is not correct or I’m in a area where it does not work which is not true because it did work before. Very disappointing.
Terrible
Doesn’t work!!
Useless
Tried logging in only to receive the message "you entered an invalid member ID or are a resident of an area where the providence e card is not supported".
