Provident Bank® User Reviews

Customer Experience

Positive experience51.4% of reviews
Neutral2.8% of reviews
Negative experience45.8% of reviews

~ Based on 107 written reviews from the US App Store.

What users say

Is Provident Bank® Safe?

Provident Bank® appears safe based on user ratings. AppsHunter Safety Score for Provident Bank® is 95/100.

This assessment is based on 8,587 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.0% of ratings point to a safe experience
1.8% of ratings suggest some concerns
4.2% of ratings point to a risky experience

~ Based on 7,817 App Store ratings for Provident Bank®.

Is Provident Bank® Legit?

Provident Bank® appears to be a legitimate app. AppsHunter Legitimacy Score for Provident Bank® is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Annoying

Keeps asking for review

Great App!

Easy to use. Very intuitive.

Awesome

Great

Very good

Thank you

Annoying

I’m asked to leave a review every time I open the app

Good

Good

Stop

Asking me to review this app every single time I access it!!!!!!

Blind

Amount is Schaune taking out in real time, but then the next day Provident holds back vendors and everything hits in one day I’ve seen anywhere from $5000 taken out in one day to $500 taken out in one day. The application itself is functional, they have only been a few times where I couldn’t get in. Face ID is good when it works.

Profit Bank as a whole, exercises the same practices other banks do and other financial institutions do you’re completely blind, and I would like more control. Like freezing the account every night before I wake up so that the same amount will be available at 6 AM the next day.
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H

B

Bank app

Very convenient

Good

Good bank

App does not have payment confirmation

After making a payment to pay off the monthly loan balance. It will still keep taking your payment until your payment post. It should have a hold feature to stop making more payments more than what you owe.

Can’t enter password

Sometimes when I attempt to enter my password the cursor doesn’t appear. Most of the time I have to tap it 15X or so. Rarely does it appear on the first try. I never had any problem until the most recent update.

Trashhhhh

I use provident to cash my paycheck, after being grandfathered in from Lakeland. Ready to jump ship to a bigger bank with a better more reliable app. They are lucky I’m lazy.

App keeps crashing!

It keeps crashing when I tap on it

Mobile deposit

The mobile deposit had problems reading checks. For 2 months in a row they are under depositing the amount.

Cannot get into the app!

It keeps crashing when I tap on it

Best Bank!!

I have been with Provident Bank for a quite a few years. The company I used to work for used to jump around bank to bank. If you got a paper check and didn’t have an account, they would charge an enormous amount to cash the check even though they were making a lot of money processing paychecks. Finally, my company found Provident Bank and have been with them ever since. I have since retired and moved out of state and still keep my Provident Bank account. After my retirement income is direct deposited I then transfer some of it to a bank in my state. I choose to do this as I don’t live any other bank as much as I love Provident! You go through the drive-through and the 2nd time there they already know your name & your face. I asked them if they were using something to identify you, and they were not! I find this rather amazing! I once got scammed out of $50 with somebody using my granddaughter’s Facebook Page. Within hours, I called them on their 24 hour service, they contacted Venmo and stopped this transaction and hopefully shut down the scammer! I didn’t lose dime! Awesome people! With the Internet & debit card I have access to my money always! Every person in the Flemington branch is personable, and nice & they treat you very well! You also get interest on your account & may also have your ATM fees refunded! Great bank, I just wish Provident Bank was in EVERY State!
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New update

Everytime i hit the transfer button on the main screen it marks the account below it as a favorite!!! Sorry i dont have petite fingers but this is annoying!

Rolling out new software

Can’t wait to see what mess they’re going to roll out.