Attention to detail
Needs more granular scaling of the history temp graph, only every hour which is not very usefull. Should be able to export data as well
Does what it says on the tin
Not sure about the other reviews here but for me, it’s been pretty straightforward to setup the device onto the app and functioning as needed. I connected it to the WiFi thermostat, updated it and it’s been working fine since then so got nothing but praise for it thus far.
Horrible design app
Unnecessarily difficult to use. Why couldnt it be more Hive app or similar.
Too complicated
Totally cluttered - hard to follow - could it be worse?
Hang
Had this system for 3 years never been able to set WiFi up.
Unless app
One of my thermostat disconnected and after deleting, can’t find it on the app again to reconnect! Every thing is listening but thermostat!
The hardest app to use
After having to spend many hours setting up and then spending more time with the most helpful member of staff we managed to set all 4 WiFi thermostats up. But now 12 mths later after not using the app though the summer I return to all thermostats have come off the app and here we go again. Very disappointing.
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Why is app software getting so bad
It’s ok and does what I want, however I can’t for the life of me connect it to google home. I would also love to see the floor temperature and room temperature on the main screen. How hard could that be?? Logged me out. Go away.
Who am I?
App keeps logging me out, forgetting device, resetting itself. Keeps defaulting to 21 degrees 100% of the time and is costing me a fortune in gas bills.
Poor all round
The app is fiddly to use, the heated flooring not great and the customer service non-existent.
I recently contacted customer support and have received no response. I set the heated flooring to be sat 23 degrees. 20 mins later I return to the room and it’s still cold. Enter the app and the heating has mysteriously dropped down to 19.5 degrees. It does this almost every time. Why? No response.
I recently contacted customer support and have received no response. I set the heated flooring to be sat 23 degrees. 20 mins later I return to the room and it’s still cold. Enter the app and the heating has mysteriously dropped down to 19.5 degrees. It does this almost every time. Why? No response.
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Useless
Instructions with thermostat box say “scan the QR code to set up” except there is no QR code on instructions or the box.
Manually download the app, click “Add Device”. App asks to check the device is in pairing mode. Scroll through setup menu on device. Nothing. Read the instruction booklet, no mention on pairing. Search the internet, nothing on the prowarm site. Find a YouTube video saying to hold up and down arrows at same time. Do that and the Wi-Fi logo starts flashing.
The app detects the EV charger in the garage but not the bathroom thermostat I’m standing next to, or the en-suite thermostat.
Repeat several times. Factory reset the thermostats. Delete the app and reinstall.
Nothing.
Waste of time.
Manually download the app, click “Add Device”. App asks to check the device is in pairing mode. Scroll through setup menu on device. Nothing. Read the instruction booklet, no mention on pairing. Search the internet, nothing on the prowarm site. Find a YouTube video saying to hold up and down arrows at same time. Do that and the Wi-Fi logo starts flashing.
The app detects the EV charger in the garage but not the bathroom thermostat I’m standing next to, or the en-suite thermostat.
Repeat several times. Factory reset the thermostats. Delete the app and reinstall.
Nothing.
Waste of time.
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Disappointing
App was paired to underfloor heating but stopped working. Spent ages trying to re-connect and looking at troubleshooting info/videos but still not sorted. Contacted also Pro Warm.Com who have not helped. V disappointed and disillusioned with this app.
Could be much better
Simple and not difficult and limited scheduling. Also, loud beep sound each time you touch the screen options is very annoying. Why such a loud beep? Only option is to close put phone on silent. Feels like app is incomplete but it still functions on a basic level.
Can’t do anything
It looses the device regularly. It won’t connect to the hotspot it wants to join. It doesn’t remember any of your information and you have to log in all again and reconnect the device except the device doesn’t want to connect. Any of the ways you try and connect your device again it won’t work so you can’t change any of the settings. The actual device is so fiddly as well you can’t do anything with it and it’s so complicated to figure out what you have to do.
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Nice features
Good, but not enough space at the bottom of the UI for on off switch an full screen model iPhones
Is the display temperature floor or room?
Not sure if I’m setting the room temperature or the floor temperature .
Not well thought out
I can’t make head nor tail of this. The app settings do not marry up to the settings on the unit, which is an obvious clanger and don’t get me started on the underfloor hearing cables themselves.
Easy Control
Great app, very easy and zone control is fab !
Not very flexible schedule
This works as a remote control for your thermostat and makes it ‘smart’, yes - but why does the heating schedule for Mon-Fri all have to be the same? I want my room heated differently on different days, as I don’t have a regular working pattern but it’s impossible to program this. Very disappointing and inflexible.
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Apple home
This app is impressive you can turn you heating on from anywhere as long as you have wifi however I would love to be able to connect Siri as it’s only able to connect to Alexa and google assistant
