Nice to have
Peace of mind knowing sump pump is working and amount of water being dumped
pretty good
Seems to miss some runs in the history. Also a new day in MN starts at midnight central time, not eastern time. Time zone bugs…am I right?
My Pump Spy
I’ve been using mine in my leaky basement for the last 8 years with no problem. Only problem I ever had was a bad float switch. Replaced that with a solid state level switch.
No WiFi
This software is not stable
Connection
Always disconnects and can not troubleshoot to reconnect. When we call for technical support we get automated message to leave a message. Sump pump spy has been down for over a month.
Annual stats
Wish the stats were annual
Pump Spy Outlet constantly loses WiFi
What’s the point of monitoring your pumps if the outlet won’t stay connected for more than a couple of days. It’s the only device on our network with this problem.
Nice try
I liked the device a lot until after only a couple years, the wifi started dropping out all the time. It’s not my router either. I’ve tried all kinds of different things. Cool device, doesn’t last. Too expensive to buy every other year. If you’re going to trust something to help protect your basement, it needs to be reliable, not cheap junk.
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Server problems
Been a customer for 7-8 years. Great when it works. System has been down for last 2 days with no info at all. Have called and been told it’s a server problem again. Totally unacceptable! They need to update their server connection.
Service unstable in recent year or so
Have been a customer for several years now, has been great for much of that. Recently though, the connectivity of my pump monitor to the remote service has been super spotty. Daily disconnections claiming my monitor lost its wifi connection. From monitoring my network traffic though, it’s clear that what’s actually happening is the service the monitor is talking to is either timing out or throwing errors, which causes the monitor to disconnect. Also confident this is not my wifi causing the issue because the app also acts slow when the monitor stops functioning (with my phone not on my home network of course). I’ve reached out to support, but never hear back.
I live in an area with a high water table; my sump pump runs consistently year round… so having a consistent monitoring service is super important to me.
Make the underlying service stable and this would be a 5 star product.
I live in an area with a high water table; my sump pump runs consistently year round… so having a consistent monitoring service is super important to me.
Make the underlying service stable and this would be a 5 star product.
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Constantly drops connection to PumpSpy servers
This app constantly cannot connect to Pump Spy servers. At least 5 times per day for hours at a time. Customer service is difficult to get a hold of but when I finally got a call back I was told they have server problems. I knew it wasn’t my side because my WiFi is solid and the Pumpspy device stays at a consistent -30 to -35dB WiFi signal strength according to the app and my local measurements. Please, fix your end to make this app and device trustworthy. Also - NO SMS with this app! Come on - it is 2026 and everyone but PumpSpy knows how to manage SMS!
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Service unstable in recent year or so. Otherwise was great.
Have been a customer for several years now, has been great for much of that. Recently though, the connectivity of my pump monitor to the remote service has been super spotty. Daily disconnections claiming my monitor lost its wifi connection. From monitoring my network traffic though, it’s clear that what’s actually happening is the service the monitor is talking to is either timing out or throwing errors, which causes the monitor to disconnect. Also confident this is not my wifi causing the issue because the app also acts slow when the monitor stops functioning (with my phone not on my home network of course). I’ve reached out to support, but never hear back.
I live in an area with a high water table; my sump pump runs consistently year round… so having a consistent monitoring service is super important to me.
Make the underlying service stable and this would be a 5 star product.
I live in an area with a high water table; my sump pump runs consistently year round… so having a consistent monitoring service is super important to me.
Make the underlying service stable and this would be a 5 star product.
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Wifi problems
Never could reconnect to my wifi
Pump Time History Wrong
The pump time recorded in the history has a maximum time limit of approximately 60 seconds. If your pump runs longer it just keeps repeating 60 second intervals and gives an alarm for long pump runs. The whole reason a person would purchase this device is that they have significant amounts of sump water being pumped. So, yes I have multiple staged pumps and during the rainy spring season the primary pump runs MUCH longer than 60 seconds.
Please fix this.
Please fix this.
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Love my Pump Spy
Love it love it, it tells me when my sump runs and MOST IMPORTANT when it DOES Not. That is the MOST Important to me!!
Great, but not perfect…
I love the product. Being able it monitor my sump pump is very important being I have a high water table 6 month of the year. Although this product works very well, I would like the company to add some important features to their app.
1) Allow the user to input the number of gallons per minute according to the pump specs. This would add better accuracy to the “gallons pumped” estimate.
2. Provide, as part of the application a line graph of the number of gallons pumped over a day, week and month period, for an accurate visual of volume over time.
3. Just as important, provide a line graft of the number of cycles per minute, hour, days, weeks, months, etc.
*I have a “Smart Oil” device that monitors the oil level of my tank that has some of these features in their app. that I find very useful. I feel that they would make great addition to your product. 👍
1) Allow the user to input the number of gallons per minute according to the pump specs. This would add better accuracy to the “gallons pumped” estimate.
2. Provide, as part of the application a line graph of the number of gallons pumped over a day, week and month period, for an accurate visual of volume over time.
3. Just as important, provide a line graft of the number of cycles per minute, hour, days, weeks, months, etc.
*I have a “Smart Oil” device that monitors the oil level of my tank that has some of these features in their app. that I find very useful. I feel that they would make great addition to your product. 👍
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WiFi
App wouldn’t connect to wifi eve after reaching out to customer support. They essentially gave up on trying to connect it.
Failed when I needed it the most
I had an outlet pipe that was frozen with about 10’ of ice. My pump was running non stop for two days without being able to clear water. Normally this is an excessive runtime warning from PumpSpy, but I got nothing. No push notification, no SMS. I only got something when I opened the app and refreshed the pump history. It was a good thing I caught this when I did, my checking the pump myself, because this app did not do its job when I needed it the most. When I ended up catching this the water level was at a critical level and it resulted in a lot of chaos to fix the issue. Had I had warning, which I would have expected from this app, I would have spent a lot less money fixing the problem.
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Trash
You talk about a purple spy app not on the App Store WTF
Does not work
Very sporadic performance. The app shows activity very sporadically and there is NO support to trouble shoot.
