Good Device and App
Also, the new feature that lets you set a schedule on time does not include the ability to set the schedule to turn it off. Will that be added? Seems like a feature most people would want if they leave it at work like i do.
Response from developer
Thank you so much for the thoughtful feedback. We’re really glad to hear the 100i is working well for you overall. We completely understand how the beeping sounds could be disruptive in a shared workspace, and your suggestion about having the ability to disable or mute those sounds in the app is very helpful. We’ll be sure to pass this along to our product team for consideration. Regarding the WiFi issue, some workplace networks with rotating passwords or captive portals can unfortunately interfere with device connectivity. Using a hotspot is a good workaround for now, but we understand that’s not ideal. We appreciate you flagging this as well so we can continue improving compatibility in future updates. If you’d like, our Customer Support team can also help troubleshoot your setup further or look into any additional options for your specific network environment. You can reach out anytime to our Customer Support team at help@getpuroair.com.
Helps me keep my air clean.
Response from developer
Thank you so much for your feedback! We're thrilled to hear that the app has been a game changer for you. It's great to know that being able to easily control your air purifiers and monitor outdoor air quality has made such a positive difference. We truly appreciate your support and are grateful to have you as part of our community!
Product good, app crashes
Response from developer
Thank you for your feedback! We're glad to hear you're happy with the air purifier and that you find the app informative and useful. We're sorry to hear you're experiencing an issue with the app crashing and returning you to the login screen. To help us investigate further, could you please let us know what device you're using (iPhone or Android) and confirm that you're running the latest version of the app? If possible, please also send any screenshots or a screen recording of the issue to help@getpuroair.com. Once we have that information, we'll be happy to look into this further and work toward resolving the problem. We appreciate you bringing this to our attention and hope to earn that 5-star rating!
Broken
Response from developer
Thank you for reaching out. I'm sorry to hear you're experiencing this issue. To help us investigate further, could you please let us know what device you're using (iPhone or Android) and confirm that you're running the latest version of the app? If possible, please also share any screenshots or screen recordings of the issue. You can send this to us at help@getpuroair.com. Once we have that information, we'll be happy to look into this further and assist you with resolving the problem.
PuroAir App
Response from developer
I’m sorry for the inconvenience you’re experiencing with the app on your iPad Air. To ensure proper functionality, the app requires iPadOS 16.4 or later. If your iPad is running an earlier version, that would explain why it’s closing when you try to select your device. We’re glad to hear it’s working fine on your iPhone 15, and we appreciate you bringing this to our attention.
