Typically a good experience
Update: the mobile app is back up, but the interface is not as friendly as it used to be. I can’t tell which recipes are gluten-free unless I open each one. Pain!
Their mobile app, was down for weeks. I had to use the website which is not nearly as user-friendly.
Purple carrot is the best option if you’re looking for a vegan meal delivery service. Many delicious recipes to choose from. Occasionally, I will get ingredients that are not very fresh - bad lettuce or soft vegetables or slimy fresh spices - or they send a very small portion (the other day I received five little potatoes rather than the 11 it showed in the picture). As a fairly new vegan, I’ve enjoyed learning how to create new recipes and cook things that I never would have considered. Delivery has been reliable and good. They offer meal kits, premade meals, and groceries. it’s a great place to get some unexpected vegan ingredients and snacks. Their queso is the best I found, and we love the Tuscan sandwich meat.
Their mobile app, was down for weeks. I had to use the website which is not nearly as user-friendly.
Purple carrot is the best option if you’re looking for a vegan meal delivery service. Many delicious recipes to choose from. Occasionally, I will get ingredients that are not very fresh - bad lettuce or soft vegetables or slimy fresh spices - or they send a very small portion (the other day I received five little potatoes rather than the 11 it showed in the picture). As a fairly new vegan, I’ve enjoyed learning how to create new recipes and cook things that I never would have considered. Delivery has been reliable and good. They offer meal kits, premade meals, and groceries. it’s a great place to get some unexpected vegan ingredients and snacks. Their queso is the best I found, and we love the Tuscan sandwich meat.
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Response from developer
Hi snoopgirl! So truly sorry for the wait fixing the app bug. A new version is now available to download, so feel free to update to resume using it again. We're so glad to have you as a Purple Carrot customer, and really appreciate your support and for sticking with us. If you ever need assistance with your orders, feel free to contact our advocates via live chat, SMS or email (hello@purplecarrot.com) - always here to help!
Great food
I like the service a lot, the quality and selection available are great
App not working for a week??
Really disappointed that an app update on Mar 18 broke authentication, seems like they published the dev build instead of the prod build and haven't even noticed or notified users when it will be fixed. We're long time Purple Carrot subscribers but there has been corner-cutting with ingredients: some no longer included, occasionally missing ingredients, and weeks of service unilaterally cancelled on us without a retry whenever a payment card has a momentary decline. Other services will just retry the payment the next day.
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Response from developer
Hello, we have just released a new version of the app that should address login issues. Please try again and thank you for your patience.
Fixed App, Thanks PC!!
Updating my review now that the app is fixed. I’ve been using Purple Carrot for 4-5 years & I love it. I got it at first to learn to be a better cook & to eat healthier. It is awesome & the app is great too, would recommend both!!
App Isn’t Showing All Meal Kits
I’m now able to sign in again on the app, but some of the meal kits are missing. Example: week of 5/2, filtered by gluten free selections. Website shows 16 meal kits, app shows 12. It looks like the last row of 4 showing on the website are missing in the app. I didn’t look to see if other items are missing, I’m only looking at meal kits.
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Response from developer
Hello, we have just released a new version of the app that should address login issues. Please try again and thank you for your patience.
Normally fine, but app is down
Update: They’ve fixed the app and is back to functioning properly. Thanks Dev!
For the last week the app doesn’t recognize my login (though it works just fine on the website). App also shows as a title, instead of “Purple Carrot,” “TPC Dev.” Deleting and re-downloading doesn’t clear up the issue.
For the last week the app doesn’t recognize my login (though it works just fine on the website). App also shows as a title, instead of “Purple Carrot,” “TPC Dev.” Deleting and re-downloading doesn’t clear up the issue.
Response from developer
Hello, we have just released a new version of the app that should address login issues. Please try again and thank you for your patience.
Can’t sign in
App is showing my email does not exist and yet it’s the one I use for purple carrot
App down for 2 weeks
The app is usually great, very user friendly and easy to navigate. Reminds you when your favorite items are available, highlights new recipes/dishes. Unfortunately it has been down and not working for 2 weeks, making it much harder to place, confirm, or customize orders. There has been no update provided by customer service on when it will be fixed.
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Unable to login
Says user/password incorrect when they are correct
Fix the App!
The app has been broken for a couple of weeks and won’t recognize login credentials (if you try to log in, it doesn’t recognize you and tries to create a new account). It’s extremely frustrating. I’m using an Apple device.
Not usable
UPDATE THE APP! we can’t even login to our accounts without getting password is wrong! browser works just fine.. this is an app issue.
Typically a good experience
Their mobile app, which is typically excellent, has been down for a week. I have to use the website which is not nearly as user-friendly. Once the mobile is working again, I’m happy to increase my rating.
Purple carrot is the best option if you’re looking for a vegan meal delivery service, hands-down. They have lots of delicious recipes to choose from. Occasionally, I will get ingredients that are not very fresh - mostly lettuce or soft vegetables. On the whole though it’s pretty reliable. As a fairly new vegan, I’ve enjoyed learning how to create new recipes and cook things that I never would have considered previously. Delivery has been very reliable and good. They offer meal kits, premade meals, and groceries. it’s a great place to get some unexpected vegan ingredients and snacks. Their queso is the best I found, and we love the Tuscan sandwich meat.
Purple carrot is the best option if you’re looking for a vegan meal delivery service, hands-down. They have lots of delicious recipes to choose from. Occasionally, I will get ingredients that are not very fresh - mostly lettuce or soft vegetables. On the whole though it’s pretty reliable. As a fairly new vegan, I’ve enjoyed learning how to create new recipes and cook things that I never would have considered previously. Delivery has been very reliable and good. They offer meal kits, premade meals, and groceries. it’s a great place to get some unexpected vegan ingredients and snacks. Their queso is the best I found, and we love the Tuscan sandwich meat.
Show more
Response from developer
Hi snoopgirl! So truly sorry for the wait fixing the app bug. A new version is now available to download, so feel free to update to resume using it again. We're so glad to have you as a Purple Carrot customer, and really appreciate your support and for sticking with us. If you ever need assistance with your orders, feel free to contact our advocates via live chat, SMS or email (hello@purplecarrot.com) - always here to help!
Broken App Please Fix it!!
I’ve been using this service for 5-6 years & I love it but the app has always been kind of a mess in the past my opinion. Recently I started having problems accessing the webpage from my iPad internet browsers so I finally started using the app again. It was actually working a little better but then w/ the last update it just stopped working altogether. I can’t log in, it says my email address or password is invalid but it is the exact same info I’m using to log in on my computer. Plus I’ve seen a ton of reviewers saying they are having the same problem so please Purple Carrot fix your app so we can all log in again & not have to use our computers only.
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App issues
Haven’t been able to log into the mobile app for over a week with no communication about the issue. The mobile website is not as convenient to navigate (e.g., doesn’t display nutrition facts) so I have to use my desktop.
App Quit Working
My only issue is that within the last couple weeks I have been unable to log in to the app but I can login through the browser but it’s just not as convenient. I opened a couple tickets but I receive no response.
App not working for a week??
Really disappointed that an app update on Mar 18 broke authentication, seems like they published the dev build instead of the prod build and haven't even noticed or notified users when it will be fixed. We're long time Purple Carrot subscribers but there has been corner-cutting with ingredients: some no longer included, occasionally missing ingredients, and weeks of service unilaterally cancelled on us without a retry whenever a payment card has a momentary decline. Other services will just retry the payment the next day.
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Dev version of app released
Recent app update looks like the developer test version. Sign in takes you to a QA login page. It’s been like this for several weeks.
App Broken
In this day and age it’s actually quite insane that your app could be down for so many days with no action being taken. You are losing real customers because of this- I wish purple carrot would take this seriously as I love the food and delivery but quality of the app has been so inconsistent. As a developer myself, get it together!!!
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App not working
App completely stopped working. Unable to login after the latest app update! Cannot change order unless i access the website!!
Great food, bad app
I like the service a lot, the quality and selection available are great. But the app and website are constantly having problems. Now my app says “TPC Dev” on the home screen and is asking me to make an account for “PC Web App Staging”?
