Qantas Money Credit Cards User Reviews

Qantas Money Credit Cards

NAB

💰 Finance

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Perfect now

May had issue in the past from reading reviews but never has a single problem so far I’ve been using; easily best or one of the best credit card / bank card management app I had (I have with all major Australian banks)

TheTaleOfTwoCities

2 months ago

Response from developer

Hi, thanks for sharing your feedback. It’s great to hear the app is working well for you. We appreciate you taking the time to leave a review.

Hiding Remaining Balance Owed

The original QM app showed your balance and spend on one side and it showed the full amount due with the due date on the right.
This new & “improved” version has retained the spend/balance but has for some reason started showing the minimum payment due and due date on the right.
It is a subtle change, but it’s an important change. It’s now not a quick log in check the remaining balance log out. It’s log in navigate to the balance due.

Please developers bring back the FULL Balance Due on the first page (and you can have the minimum due under that).

AWDG21

6 months ago

Response from developer

Hi AWDG21, thank you for taking the time to share your feedback. We have have passed your suggestions on to our product and development team. We'd welcome the opportunity to find out more about the features you'd like to see, so please share your feedback at creditcards.money.qantas.com/feedback

Useless

Don’t know why they changed. When I try and look at my statement I get logged out. In the old format I was able to see how much I had still to pay off before the due date but in the new one all it says is I am up to date. I know I have not paid off the full amount but have paid the minimum. Be careful

Another update and still haven’t fixed it so you can easily see amount due so you can avoid late fees. Disgusting

Darol2023

7 months ago

Response from developer

Hi Darol2023, we’re sorry to hear that you’re experiencing issues viewing your statements in the app. You can find the closing balance by tapping the repayment tile (the one with 'minimum payment') on the home screen. We have also passed your feedback on showing the remaining balance to the product and development team. For further support, please contact us at 1300 992 700.

Absolute Scam

Since the new app update the product feels like a scam, there is now no means to see your remaining balance for each statement as you pay things off. You have to do your own maths and calculate this and seems like every customer has the same complaint. Just a money grab by the card issuer to not be transparent and charge interest. Considering changing credit cards altogether and complaining to the ombudsman regarding lack of transparency . Phone support or live chat have also notified me there is no means to see this information despite it being there on the old app. FRUSTRATED CUSTOMER

Mattd1989

8 months ago

Step backwards and harder to make full payments

Definitely going to cancel card if the app doesn't change. When you made payments before it would deduct the amount of the amount owing so you always knew how much you how much you had to pay to pay the monthly amount off. Now you have to open the credit card statement, look through all of your transactions and work out how much you have left to pay. It has made it a lot harder and inconvenient

Photodog66

9 months ago

Terrible

The new app is nowhere near as easy to navigate as the previous one. It’s missing a couple of features that the previous app had, like being able to see the points earnings breakdown and also the Current Balance owed. I have to call QANTAS every time I need to know how much I currently owe. VERY frustrating. Let’s hope QANTAS take this feedback onboard and do something about it asap.

laya rocha

9 months ago

Response from developer

Hi Laya, we’re sorry to hear that you’re not enjoying the app experience. Thanks for your suggestion on showing the ongoing outstanding balance, we’ve passed this on to our product and development team. Thank you for taking the time to share your feedback.

Can’t view my card since switching to this app

Since downloading the new app I can’t see my credit card at all. I log in and it says ‘no accounts available’. I’m an additional card holder and had no trouble with previous app. I called for support weeks ago and after 20 minutes on the phone was told it’s a known bug. Weeks later it’s still unresolved. We’re looking to switch to another financial institution now. Not good enough. Someone is going to get fired over this new app for sure.

Yeti5001

9 months ago

Far worse than the previous app

The new app is far worse/not user friendly to use compared to the old one. Now I can’t simply see how much I spent for the month and in which categories. I thought this should be a common functionality for most of the banking app nowadays. Considering switching credit card providers now as it makes me incredibly difficult to budget and trace down a historical spend.

FGiRating

9 months ago

Response from developer

Hi, we’re sorry to hear that you’re not enjoying the app experience. Thanks for taking the time to share your feedback on spend tracking - we’ve passed this on to our product and development team.

Not practical

The new app feels really bad, it can’t provide you simple info like the amount due.
I have an installment plan and the old app use to separate the full installment amount from the monthly expenses, so I knew exactly how much I had to pay on that monthly statement. Now, the app adds everything together on the closing balance.
To find out the amount due on the monthly statement, I first need to check how much I owe for the installment plan and then subtract, or even call Qantas to get the monthly statement. The new app is supposed to help, but it fails at simple tasks that the old one did perfectly.

Leeeob_

10 months ago

Response from developer

Hi, we’re sorry to hear that you’re not enjoying the app experience. Thanks for taking the time to share your feedback on the closing balance shown in the app - we’ve passed this on to our product and development team.

New version lacks clarity on payments

I used to really like the old Qantas Money app because it clearly showed my updated credit card balance after I made a payment. Now, with the new version, it only shows the original statement amount due, even after I’ve paid part of it which is confusing and unhelpful.

There’s no clear way to track how much I’ve already paid and what’s left to pay to avoid interest. This feels like a step backwards in transparency and usability. Please consider bringing back the feature that shows the real-time balance after payments it’s essential for managing credit properly.

RMarrow

10 months ago

Response from developer

Hi, we’re sorry to hear that you’re not enjoying the app experience, and we really appreciate you taking the time to share your feedback. Thanks for your suggestion on showing the ongoing outstanding balance, we’ve passed this on to our product and development team.

Far worse than the old app

Simply awful. Full of bugs and appalling design

Try to login? App opens with a button to press to login - why else are you opening the app?!

Hit the login button? Get a ‘something went wrong!’ error

Hit the ‘Biometrics login button’? Get another ‘something went wrong!’ error. Don’t worry, you can enter your passcode. Every. Single. Time. As. It. Logs. You. Out. Each. Time.

Home screen - at least you balance is on there. But so are my frequent flyer points, but not my recent transactions. I’m not logging in for my FF balances!

And then on the balance screen, about 3 transactions per page due to the insane amount of info. I want to know where, the amount, and whether it’s pending. I’ll click through for anything else.

Please make this better

ZoltarXD

10 months ago

Does not work

Tried to log in, app tells me that my account is locked and I need to reset my pin and will send me an OTP in order to reset. OTP is never sent, I just sit here watching the timer count down from 5 minutes. My phone number is correct and I still receive message updates about my card but I can’t log into the app and the customer support has been unable to resolve this when I call the number.

App doesn’t work x2

10 months ago

Response from developer

Hi, we’re sorry you’re having trouble with logging into the app. We suspect your phone number on your Qantas Frequent Flyer profile and Credit Card account is different or your account is locked. In order to help you, we need more information, please contact us at 1300 992 700. We’re here to help however we can.

Beware Sneaky Interest Grab.

This new app hides how much you actually need to pay to clear last month’s balance and avoid interest. It only shows the minimum due, leaving you to manually calculate and track whats still owing. Not all of us can pay the entire balance in one hit. Also the full statement doesn’t appear until a week after it’s due. I like the app otherwise.

Mortuary

10 months ago

Response from developer

Hi Mortuary, you can find the closing balance by tapping the repayment tile (the one with 'minimum payment') on the home screen. The closing balance is also available on your statements, which you can find from the statement section of the app, simply select 'Statements' on the home screen. Thanks for your suggestion about showing the remaining balance, we’ve passed this onto our product and development team.

Missing key feature

The new app does not have any capability to see any transaction insights making budgeting spent really difficult. You can’t even allocate a spent category manually. If I were to work out how much I spent under each category I would have to manually do this in an excel spreadsheet now. The previous app had this built in and it was really easy to keep to budget because you can see how much you’re spending for the month. This new app is not good.

Eli89$

10 months ago

Response from developer

Hi, we’re sorry to hear that you’re not enjoying the app experience. Thanks for your suggestion on transaction insights for budgeting, we’ve passed this onto our product and development team. Thank you for taking the time to share your feedback.

New app an attempt to scam more interest out of you ?

This new app is definitely harder to use. Now when you receive your new statement for the month they only show your minimum balance due. The only way to figure out how much of a balance you still owe for the entire statement period is to find your statement, get the total amount and do your own maths to minus the balances you’ve transferred. Feels like a sneaky tactic for them to make more money off interest if they’re hiding your remaining balance due and mixing it in with your current transactions…….An app that isn’t transparent will definitely make me consider cancelling this card if it isn’t fixed and finding a new company altogether.

JK3!

10 months ago

Response from developer

Hi, you can find the closing balance by tapping the repayment tile (the one with 'minimum payment') on the home screen. We have also passed your feedback on showing the remaining balance to the product and development team. We appreciate your feedback.

Terrible update

This new update is one of the worst banking apps I use. The last version had far more features, making it far more beneficial. Your statement now does not include points earned for the statement period, the insights tab has been discontinued which was one of the best features categorising your spending no and giving a running total for the month to help track against points earned. If I had the option to not use this app I would.

Kneebone4444

10 months ago

Response from developer

Hi, we’re sorry to hear that you’re not enjoying the app experience. Thanks for your suggestion on showing points earned and spending categorisation/insights, we’ve passed this onto our product and development team. Thank you for taking the time to share your feedback.

big improvement

now updates the debit and credit balance simultaneously. Much easier to pull up my statements. The search function for transaction works perfectly. Very clean layout. Next step for Qantas credit cards is to make it so that when we put money onto it, that money appears immediately instead of 24 hours later. Would be good if we could just do an instant transfer rather than a BP payment. Great update to everyone who worked on it.

HesterJane

10 months ago

Response from developer

Hi HesterJane, we’re pleased to hear you’re enjoying the new app experience. Thanks for your suggestion about the instant transfer to the credit card, we’ve passed this onto our product and development team. Thank you for taking the time to share your feedback.

1 Star

I thought anything would be an improvement on the old app but I was wrong. It’s resembles a desktop top website page trying to squeeze onto a smartphone screen. I very amateurish attempt at improving this app. Also it I can’t believe how long some charges stay as pending. I have 2 other cards that will show charges as pending for maybe a day or two but this card can for weeks sometimes. Please review this app and make some changes asap maybe look at the ANZ or Westpac app for inspiration.

GJALPHA

10 months ago

Response from developer

Hi, thanks for letting us know about these issues with the app, we’ve passed this onto our development team and are actively working to resolve it. If you are still experiencing specific issues, please call us at 1300 992 700 for personalised support.

Most important thing missing

This new app does not show in a Home Screen or even on a click the amount of the last statement It only shows the minimum payment, this is to my mind trying to encourage paying only the minimum, a very underhand tactic that I suggest the ombudsman have a look at. Now I have to open up a statement to find the full amount owing BUT, get this, the latest statement is not there. Wow. Who wrote this , they should give NAB their money back, Ever since NAB took over this credit card it’s gotten worse on multiple fronts, now this. 1 star

hazzabol

10 months ago

Response from developer

Hi, we’re sorry you experienced issues with the statements not being available, we’ve now resolved this issue. Thanks for your suggestion about amount owed shown on the the home screen, we’ve passed this onto our development team. If you are still experiencing specific issues, please call us at 1300 992 700.

Already glitches

Even worse than the old app, the transactions are in huge font so you have to scroll for ages to see your spending, no option to change this. Had to sign in 10x this morning already, as it just keeps saying ‘we logged you out’ and glitches more often than the old app. The old app we were able to see qantas money balance and our credit card and now just the credit card. Please fix these issues!

Nbcustomer

a year ago

Response from developer

Hi Nbcustomer, we’re sorry you experienced issues constantly logging out. We’ve now resolved this issue. Thanks for your suggestion about the font size, we’ve passed this onto our development team.