Useless app as expected
Aussies pay way too much in taxes and rego to put up with service this bad. I get that Aussie culture is all about being 'chilled' and 'laid-back,' but that shouldn't be the excuse for being this incompetent.
Response from developer
Good afternoon, Sorry to hear about your experiencing issues. If you are receiving an incorrect password or email message this generally means you already have an account. Please try using the log in button, or if you require further assistance, please contact us on 13 23 80. Thank you
Appalling to use
Response from developer
Hello, sorry to hear you are having these issues with getting your DLA set up. Our tech team will be able to do troubleshooting with you - you can reach them on 13 23 80 during business hours.
Endless loops and dead ends
I am a retired university professor and it has me beat.
Fortunately I talked to a real person via phone and in only 15 minutes got it sorted. They were patient and helpful.
Perhaps don’t waste an hour before ringing and get someone to walk you through all the loops and dead ends.
Response from developer
Hi Kennyboy56w, thank you for leaving your feedback on the service you received. I'll make sure this is shared with the team. :)
App works well. Needs extra important features
- Upload important license documents is critical such as Medical Certificate or retrieve from the system database automatically.
- Rego built it so you don’t have to download rego checker app. This allows warnings of expired regos in Queensland. So you can add ones to the list if you want that in the app.
- Dark Theme is really important for people to see clearly.
Other than that, app is good to go from what I can see. I also got an error when authentication of a passport but end the end I just continue and it worked so that may be a bug to check. All details were entered correctly and it still allowed me to add the licence but did give a failure error. Hope this helps the dev team. Sorry I did not take a photo of the error but it let me through anyway.
By the way, I am a programmer so understand these things.
Response from developer
Hi Broadwac, thank you for the four-star review! We appreciate receiving this very much. Thank you for your feedback, as well. This has been passed onto the whole team as we appreciate hearing what our customers want to see in the app. :)
App won’t open with latest IOS 18.5
Response from developer
Hi Jam9er, sorry to read this - your feedback has been passed onto the team. Please reach out to our support team on 13 23 80 (during business hours) and they will go through some options to help you.
