Great Cars, Terrible Booking Experience
The cars themselves are amazingly well-maintained and the drivers are good, which is the only reason this isn’t a complete disaster.
The app, however, is extremely confusing. I tried booking a cab for 4 hours, but the app showed that no driver was found and automatically cancelled the request. When I retried, it appeared to be creating a “book now” booking instead. Shortly after, customer service started calling me asking what time I wanted the booking for.
Since the app kept showing failed/cancelled bookings, I assumed no cab had been assigned and tried booking a different vehicle type. Then I received another call saying they couldn’t proceed because I had cancelled multiple bookings.
How is a customer supposed to know whether a booking is confirmed or not when the app shows “driver not found”, cancels the request, and asks you to retry? The booking flow and communication between the app and customer service are completely disconnected and create unnecessary confusion.
Great cars, but the app and booking experience need serious improvement
The app, however, is extremely confusing. I tried booking a cab for 4 hours, but the app showed that no driver was found and automatically cancelled the request. When I retried, it appeared to be creating a “book now” booking instead. Shortly after, customer service started calling me asking what time I wanted the booking for.
Since the app kept showing failed/cancelled bookings, I assumed no cab had been assigned and tried booking a different vehicle type. Then I received another call saying they couldn’t proceed because I had cancelled multiple bookings.
How is a customer supposed to know whether a booking is confirmed or not when the app shows “driver not found”, cancels the request, and asks you to retry? The booking flow and communication between the app and customer service are completely disconnected and create unnecessary confusion.
Great cars, but the app and booking experience need serious improvement
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Unprofessional
Unprofessional, no rides, take the money and can’t take out of app wallet
Good but scope of improvement
Good but can improve in terms of live tracking
Very very very bad service
I had booked a lux can through them twice and since the wait time was too long I cancelled my ride. Hoping that the driver would change i booked a cab again and the same driver popped up. Before i could do anything the cab operator (someone named Mamta G ) called me and told me the driver wont take more than 15 mins and if you cancel the ride you wont be getting any refund.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
I was like fine as long as it’s taking 15mins it doesn’t really matter but as soon as i saw the app it was showing the wait time to be 42 mins to be precise. Now i had to catch a flight so i tried calling the cab operator but she kept declining my calls again and again. I eventually ended up calling the driver and he told me it actually is going to take that long because he took a wrong turn.
I asked him why he accepted the same ride again and again?
His reply was that he had asked the operator whether the customer is fine with such a long wait time and she said the customer is fine with it which was clearly not the case.
This really made me feel like this app is a huge scam and will do anything to get money out of you. The only reason i even gave it another shot was because while going from the airport to the hotel one guy from their team helped us get a cab and i wont lie it was a pretty good experience. But after this it clearly feels like a HUGEEE SCAM.
REFRAIN FROM USING THIS APP AT ALL COSTS.
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They say “first impression is the best impression,” but unfortunately, this was my worst impression.
I landed at Bangalore Airport at 3:00 AM with my 3-year-old daughter. After coming outside, I tried to book a cab to my location. On Uber, the fare was showing ₹775, but a Quick Ride driver offered the ride for ₹870. Since it was very late, I agreed—this turned out to be the worst decision.
While exiting the toll gate, the driver’s FASTag was not recharged. The driver called his company’s customer support multiple times, but they did not respond properly. After trying 3–4 times, they asked me to pay the toll amount and said it would be adjusted later.
I paid ₹150 at the toll gate. Later, when I checked the fine/payment amount, it showed ₹776, which made no sense. If the total fare was ₹870 and I paid ₹150 at the toll, the remaining amount should have been ₹720. When I asked the driver, he also had no clear explanation.
While exiting the toll gate, the driver’s FASTag was not recharged. The driver called his company’s customer support multiple times, but they did not respond properly. After trying 3–4 times, they asked me to pay the toll amount and said it would be adjusted later.
I paid ₹150 at the toll gate. Later, when I checked the fine/payment amount, it showed ₹776, which made no sense. If the total fare was ₹870 and I paid ₹150 at the toll, the remaining amount should have been ₹720. When I asked the driver, he also had no clear explanation.
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