QuickBooks Desktop User Reviews

Customer Experience

Positive experience5.0% of reviews
Neutral5.0% of reviews
Negative experience90.0% of reviews

~ Based on 60 written reviews from the US App Store.

What users say

Is QuickBooks Desktop Safe?

QuickBooks Desktop does not appear safe based on available data. AppsHunter Safety Score for QuickBooks Desktop is 43/100.

This assessment is based on 118 user ratings, with an App Store average of 1.9/5.

Safety Analysis

17.8% of ratings point to a safe experience
6.8% of ratings suggest some concerns
75.4% of ratings point to a risky experience

~ Based on 118 App Store ratings for QuickBooks Desktop.

Is QuickBooks Desktop Legit?

QuickBooks Desktop appears to be a legitimate app. AppsHunter Legitimacy Score for QuickBooks Desktop is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

RUN

Run is all I can say. A $250 desktop app that did not require any subscription now requires an over $700 annual subscription for worse functionality. Quickbooks is out over their skis on this one.

Frustrating, Aggravating & Utterly Useless

Same account name is listed multiple times. Each account has different data. I have two vehicles configured in Desktop, but both accounts show only one vehicle on this app.

Quit working

I can no longer log in. Says my company info is missing. Yet, it’s not and the steps to correct it on the actual desktop show nothing is missing.

Please read if you want the correct QB’s app

I downloaded this app, like most of the reviews, I couldn’t figure out how to open my company account. Next I went to safari and opened Quickbooks there. I clicked on the desktop view and was given the option of downloading to Mac. And Bingo it works just as it does on my computer at the office. Hope this is helpful.
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Awful

What is the point of having a desktop app that doesn’t let you access all of the features of Quickbooks - this company is seriously wacked.

Intuit is in self destruct mode

I am a long time user of quickbooks both desktop and online versions as well as their apps Time & Workforce. They were fortunate to have secured a significant market share early in their companies life cycle. Unfortunately, they now rest on their laurels. It is clear that no one in upper management has any connection to the typical user. They are well insulated. I give them 2 years before they realize, albeit too late, that newer, better, and more customer aware, customer centric companies have entirely disrupted their universe. I have seen this over and over. The signs are there if you look for them. Sell your stock. Their day is over. For Investors whose analyst is recommending them as a stock to buy or hold—I would fire your analyst. They will be joining Blockbuster along with the likes of Kodak, Borders, and others like them in the corporate trash heap of companies led by arrogant and naive management teams.
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So glitchy!

At least half of the time I open the app, it freezes at the logo screen. Closing and reopening it doesn’t work, it still freezes. When I snap receipts, it can take hours for it to show up on my desktop. It makes me want to go back to Expensify!

Bad if not the worst costumer service I have ever experienced in my job.

Not knowing anything when I call

Bad

Doesnt work with desktop version

ZERO HELP ON THE ROAD

I almost never leave a review, but this app leaves me so frustrated.
This app would be SO MUCH BETTER IF when you sign on, you could see any sales orders or purchase orders if you need some info or you just need a number.
Even if you could not manipulate your sales orders or purchase orders, being able to see your documents would help so much!
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Sole Proprietor Farm Business

I have just discovered this AMAZING mobile application!!Words can’t adequately express my excitement and satisfaction with it. I don’t often take the time to write application reviews, but felt compelled to write this one so that others could benefit from the exceptional value provided by this app. I have been using QuickBooks desktop since 1998 and have done all my own bookkeeping, accounting, and tax work using Intuit software products. I recently struggled with the amount of money that I’m paying Intuit each year for my desktop Enterprise subscription. After downloading and using this application for the first time today, I now understand why I am fully justified in paying the annual fees that I pay for my QuickBooks Desktop Enterprise subscription.

You are really missing out if you are not taking advantage of this application!

The ease and speed of recording thousands of transactions, in a way that results in high accuracy via amazing AI and OCR capabilities is invaluable. Additionally this app often automatically and appropriately codes the corresponding checking account register or credit card expense entries into the appropriate accounts (including splits) and to the correct vendor within my existing lists. Lastly, each check or credit card entry is linked to its corresponding receipt or invoice image providing exceptional auditabilty / traceability. Thank you QuickBooks developers for this amazing app.
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Broken

It was working, but stopped, spent hours with QB
They had no idea how to fix

Pathetic

This app is absolutely pathetic. It is useless.

Worthless

Intuit should be ashamed of QuickBooks. It has never been seamless or easy to navigate. There is always some glitch or bug. It gets worse when you have to update it. It’s easier to write everything by hand. I’m done!

Worked Great

No problems so far!

Worst app I’ve ever seen, and I’ve designed apps.

Quickbooks should be ashamed to even call this a desktop app, considering it’s just a terrible port of some iPhone version.

Quickbooks is become a failure

I don't know what happened, if they were taken over or they went with a cheap oversees labor force because this app has went nothing but downhill since their "update" from a year or two ago. Always glitches, can't get to old invoices before the update in the search, search options don't even have a "unpaid" search option, their call in help is useless", this Mac app is worse than the mobile version.
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Same As Everyone Else

QB Desktop for MAC is terrible. Anoher issue with QB is its ability to change the app you pay a subscription for, stop supporting that version of the app, then charge you moe for a so-caled upgrade, when it's basically the same program. Their subscription based model should be better since they are grabbing consumers money monthly, but not updating it.
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Receipt Management Doesn’t Work

I snapped a receipt with the app and delightedly found the item in receipt management, but have yet to be able to “create” the transaction. Even spending time making sure an appropriate vendor exists and no special characters are used yielded a “transaction creation failed” message. The problem is apparently pervasive looking at forums online. It seems weird that Intuit would invest the time creating the seeming useful tool and utterly fail to insure that it works (successfully creates transactions.)
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Changing business name

I tried hard to just change the business name and keep everything else as it is , I can’t because this app won’t allowing you and every time i sign up with same login it will take me back to the old account, makes me so frustrated. It’s not flexible at all. I hope they will be able to change it to better deal.
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