My Q
Happy shopping at this site! Love the variety of items available at a decent cost.
Love the app, love the experience!
This company is amazing! I love all of the clothes that I have bought so far and the couple of items that I have had to return/replace-I’ve had no problem with. They do keep tabs on which clothing I’ve loved, ie looked at. That’s helpful when I come back later to look again. I had an issue with a package that took longer to get to me and the young lady was very helpful. It showed up a day later.
Show more
Response from developer
We are thrilled to hear about your shopping experience with us. Thank you for sharing your love and support. ❤️
Needs better filters
Please consider adding a filter for short or petite length pants. Cropped is not the same thing. If the pants don't come in a petite length, there's no point to me looking at them, but I don't know if they come in a short length until I get to the size selection section of each product page.
Quince products
All of the sweaters and pants I have purchased from them have been great!
How about ipad app
So, for all these shopping sites, we folks over 45 have the money to spend, and we are more likely to use ipads. So why can’t you be bothered to make apps for that? I’m not spending my shopping time on a little phone, when I have a nice ipad. But when all you give me is a rinky dink view of a iphone sized app? Well I go on to the next website. Oh, and your website is so glitchy too- I can’t click on “Homes” for example - it flashes what’s there but disappears and keeps me on your home page. Do better.
Show more
Auto play grrr
Can’t browse the app without autoplay videos hijacking my headphones
Excellent
Stellar company. Quality, service etc. I’m so happy to have them to purchase clothes from.
App is not good. Like the brand, don’t like app
Other reviews seemed focused on reviewing the brand. My issue is with the app. Compared to the website, the app is far less functional. For example, there’s no way to sort clothing selection by gender. If I’m shopping for myself I don’t want to see men’s clothing because it takes more time that is wasted. Problem is, they say some clothes are only available in the app, and some promotions are app only, forcing the use of this. This does lead to a lower opinion of the brand.
Show more
Decent website, trash app
The app constantly crashes, won’t let me access my own account info, or make orders properly. If it wasn’t for app exclusive items, I would have deleted this from my phone ages ago.
Feedback
I’d like to share some feedback about the browsing experience. Listing each color or pattern of the same style as a separate item makes the selection feel overwhelming. It’s difficult to tell whether I’m looking at a different product or simply another color of one I’ve already seen, unless I remember every style’s name.
I’d recommend showing each style once in the browsing results, with color swatches beneath it and all available colors and patterns on its product page. This would make it easier to compare styles and understand the actual range of products without scrolling through repeated listings.
I’d recommend showing each style once in the browsing results, with color swatches beneath it and all available colors and patterns on its product page. This would make it easier to compare styles and understand the actual range of products without scrolling through repeated listings.
Show more
Response from developer
That's a fair and specific point. When every colorway appears as a separate result, browsing becomes cluttered and harder to navigate, which works against discovery. We've shared your feedback and color swatch suggestion with our tech team for review. Your experience matters to us! Thank you for your time and feedback.
Very difficult to delete account
I downloaded the app and went to check the sizes in their clothing line and the only carry 2 items in the biggest size. And so I try to delete my account and it’s incredibly difficult to delete. Plus size queens stay away from here. It’s not for us.
Response from developer
We actually carry almost 300 plus-size items! On the app, go to Shop > Women > More Sizes > Plus Size to see the full selection. We’ve also shared your feedback on visibility with our tech team since it shouldn’t be hard to find. On deleting your account: you can submit a request here: https://privacy-preferences.quince.com. You’ll receive a verification email to confirm, and requests are processed within 45 days. Worth noting that deletion is permanent and removes access to orders, store credit, and returns, so you’d need a new account to shop again. Email us at care@onequince.com for further assistance or questions on this process.
No black bedding?
What the actual? Why no black faux fur bubble blankets? Why is black not an integral color in your home textiles? Black is required, not optional. Why are so many brown tones hogging your SKU count? I really want to try your bedding, but can’t because you refuse to stock black.
Love the leggings & socks. Thanks for making tall sizes for skinny females. What about black scuba tuxedo pants to go with the scuba jacket?
Love the leggings & socks. Thanks for making tall sizes for skinny females. What about black scuba tuxedo pants to go with the scuba jacket?
Show more
Boo!
Boo! Can’t claim my discount because it requires the app which won’t open. Fail.
Unable to update or open app
Unable to update or open app
App is not working
It keeps saying to update but when I click update. It reroute me to the App Store which doesn’t have the update version but just “open”. I have tried everything including restarting my phone but still doesn’t work and I can’t enter the app without this so called update
Says I need to update, can’t update
Can’t open the app because it says I need to update it. When I click update, it says to open the app. Then nothing happens
App doesn’t currently work
I am unable to track my order because it says I have to update the app but it won’t update. There is no other way to communicate with the seller.
App won’t open
I updated the app today but now it won’t open after it’s been updated.
Unusable
App not usable following update, my order seems to have disappeared but is still charged to my card so looking like a scam. No support to fix this issue
Love Quince, App won’t open after update.
Love Quince, App won’t open after update.
