Nice
Nice application
Best banking app experience
Fast, Smooth and incredibly easy to use. The new app makes everyday banking effortless, from transfers and bill payments to card management. The design is modern, navigation is intuitive, and the overall experience is a huge step forward. Great job, Rakbank! 🥰
Frequent app updates
The interface in the app is ok, but the frequency with which app updates are rolled out is incredibly frustrating meaning that you often find you are out and without access to a wifi connection but unable to use the app until an app update has been downloaded and installed.
Very bad service
Very poor service. They block your account without any clear reason, then unblock it whenever they want, and block it again whenever they want. When you call customer service, one department sends you to another, and that department sends you somewhere else. Nobody takes responsibility or gives you a proper solution. Too much unnecessary bureaucracy. I currently have accounts with four different banks in the UAE, and I have never experienced this level of bureaucracy with any other bank. Very disappointing experience with RAKBANK.
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App always issue raktoke and face recognition
issue with the app and the poor customer service experience.
The app issue remains unresolved, and every time we contact customer service, we are transferred from one representative to another without anyone taking responsibility or providing a proper solution.
The app issue remains unresolved, and every time we contact customer service, we are transferred from one representative to another without anyone taking responsibility or providing a proper solution.
Pathetic new app
Hate the new upgrade, old was a masterpiece, past 2months unable to make any transactions coz the approving transactions glitch. Broke my head with plenty of calls to cst service. They don’t have situation in their control. You must not play with upgrades until you’re sure about it. customers will apply for other bank cards. You’re not the only one. Losing a 13year old customer.
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Cannot Mute or Disable App Launch Sound
The new app comes with a musical tune that plays when the app is launched. This sound cannot be disabled or muted. The sound is loud and causes a disturbance to everyone around me. It is inconvenient and embarrassing. I hesitate to open the app because I know the sound is going to play and I don’t want to disturb everyone around me. I really, really, really hope the developer adds an option to disable or mute the app startup sound. I am very disappointed and will uninstall the app soon, if this issue is not fixed. Terrible app design choice, to be very honest.
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New app - I don’t like it
1. The sound when you open the app - it’s a great way of letting everyone else around you know that you are opening your bank account!! Not a very safe sound.
I know you can disable the sound however I don’t understand the reason behind nor do i see need for this sound.
2. It looks very compact, like everything is squeezed into a very tiny space. Imagine if your phone screen is very small 😬
Also, for people like me with eye problems or sight issues, it is not very “friendly” to the eyes.
I know you can disable the sound however I don’t understand the reason behind nor do i see need for this sound.
2. It looks very compact, like everything is squeezed into a very tiny space. Imagine if your phone screen is very small 😬
Also, for people like me with eye problems or sight issues, it is not very “friendly” to the eyes.
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Not able to log in
When I opened the app I got the message that an update is available I enabled the update after which I am not able to log in my Face ID is not recognized I get error wrong header I tried to log in with user id and password but same error. I called helpline was told that I need to call after 9 am again I called after 9 am was on call for more than 25 minutes but complain could not be resolved I was told that a complain is being raised with the technical department and they will call be back it is nearly 24 hours now I have not received any call and am still facing the same issue
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New sound is annoying
remove this sound which comes up whenever we log in to the application. This is so annoying. I don't want to announce to the whole world that I'm logging in to my bank app. Security wise also it's not a good thing. I don't think anyone wants to shout it out loud that they are logging in to the banking app. I don't know whose stupid idea was this. Would you be responsible if anything happens because of this shout out method ?
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Doesn’t work properly at all
Is a headache
Update destroys access
Don't install the newest Update. I'm not able to login after installing the newest update.
Tried everything. Cannot use the App anymore.
One star.
Tried everything. Cannot use the App anymore.
One star.
Digital frustration
I tried to open a current account. Despite more than 10 attempts to upload/scan my documents, the app kept giving a “Sorry that didn’t work, something went wrong on our end” message. No alternative, no chat help, no number to call. The app kicks you out and you have to start again by entering your mobile number and getting a new OTP.
My passport is not from any country that is restricted. I am a UAE resident. I have never experienced such poor app and onboarding process from a bank in my 20* years in the UAE.
My passport is not from any country that is restricted. I am a UAE resident. I have never experienced such poor app and onboarding process from a bank in my 20* years in the UAE.
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Transactions
It is very bad, being a very new customer facing so many challenges with the App and not getting any notifications to approve the transaction and not even when I am trying to approve the app, not seeing anything to approve the transaction then how someone can make a payment if not able to approve this
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Misleading Updates
Highly disappointing experience with the recent RAKBANK app upgrade. The bank informed us through an email and SMS Planned downtime, new app coming soon…and that app would be down from 10:00 PM yesterday until 7:00 AM today (July 20), and online banking would be unavailable until Wednesday (July 22). Accordingly, I received another SMS at 7:25 AM today The new app is here, update now.
However even after updating to the new version I am completely unable to log in. It has been almost 24 hours of a total digital outage. Having zero access to both mobile and internet banking for an entire day is completely unacceptable in this digital age. Sending out update successful messages to customers while the backend system is still failing to allow logins is very frustrating and misleading. Please fix these login issues
However even after updating to the new version I am completely unable to log in. It has been almost 24 hours of a total digital outage. Having zero access to both mobile and internet banking for an entire day is completely unacceptable in this digital age. Sending out update successful messages to customers while the backend system is still failing to allow logins is very frustrating and misleading. Please fix these login issues
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If ain’t broke..
The last app redesign was great. It was long overdue and an industry benchmark.
I understand a nice, new and long overdue logo and font, provide a rare opportunity to refresh the app. So visually, well done, its looking modern and crisp.
Using the new 2026 app though - I though my Credit Card had disappeared. It took my a few goes to find it. Hidden inside ‘You owe’. Why?
By explicitly labelling money as ‘our money vs. your money’ RAK Bank have created unecessary customer confusion, friction and anxiety: Internal logic (asset vs liability) priority over customers mental mode (‘the products I use’)
Seems minor, until you start using it. Aside from brand value impact, this negative framing now shouts “this is a problem (debt)” rather than “this is a tool you control”
I understand a nice, new and long overdue logo and font, provide a rare opportunity to refresh the app. So visually, well done, its looking modern and crisp.
Using the new 2026 app though - I though my Credit Card had disappeared. It took my a few goes to find it. Hidden inside ‘You owe’. Why?
By explicitly labelling money as ‘our money vs. your money’ RAK Bank have created unecessary customer confusion, friction and anxiety: Internal logic (asset vs liability) priority over customers mental mode (‘the products I use’)
Seems minor, until you start using it. Aside from brand value impact, this negative framing now shouts “this is a problem (debt)” rather than “this is a tool you control”
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Worst is not enough word
Since 5 days i am trying to open bank account, message is saying that you will have a call!!!!
Service and request
Excellent top rated global bank i am loving it
Not able to pay Etisalat bill
Fed up . I tried twice to pay Etisalat bill and it didn’t happened. Twice I tried. It’s asking me to approve the transaction within 3 mins and I am doing that within a minute. I tried twice and I didn’t get any messages that the amount is paid. Since I tried twice I am fearing the amount will be deducted twice
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Possible Glitch
After a payment transaction is made, the screen goes blank. The app has to be force closed to proceed further. Looks like a glitch in the app.
