짜증남
아니 배송비 결제 하겠다고요
지금까지 배송비 비싼거 알아도 걍 편해서 썼는데 지금 창고 도착 후 17일째 배송비 등록처리조차 안되네요 계속 처리 대기중입니다.... ㅇㄴ 제가 배송비 결제 하겠다고요..... 결제 하게 좀 해주세요...... 이러고 배송비 결제하면 또 배송 한참 걸릴거 아닙니까..... 이러다 받기까지 두달 걸릴듯 아니 급속을 계속 말하시는데 급속이 필수인거에여 그럼? 가뜩이나 배송비도 비싼데 5000원 더내라는건가요?? 하 심지어 고객센터도 잘 안됨 ai채팅도 정해져있는 질문만 가능함ㅋㅋ......
지금까지 배송비 비싼거 알아도 걍 편해서 썼는데 지금 창고 도착 후 17일째 배송비 등록처리조차 안되네요 계속 처리 대기중입니다.... ㅇㄴ 제가 배송비 결제 하겠다고요..... 결제 하게 좀 해주세요...... 이러고 배송비 결제하면 또 배송 한참 걸릴거 아닙니까..... 이러다 받기까지 두달 걸릴듯 아니 급속을 계속 말하시는데 급속이 필수인거에여 그럼? 가뜩이나 배송비도 비싼데 5000원 더내라는건가요?? 하 심지어 고객센터도 잘 안됨 ai채팅도 정해져있는 질문만 가능함ㅋㅋ......
제제피규어좀보내주세요
Response from developer
고객님, 최근 창고에 입고되는 소포가 급증하여 처리 속도가 다소 지연되고 있습니다. 불편하시겠지만 조금만 더 기다려 주세요. 추후 다른 문제가 발생하면 고객센터 또는 이메일(service@rakufun.com)로 문의해 주시면 담당자가 도움을 드리겠습니다.
Great app and great service
The app is amazing and has made ordering from Japan very easy. The customer service is amazing and quick to respond and the prices are low and the free 90 days warehouse storage is an amazing bonus!! ☺️
GDG dingy
Not great
The proxy works like it’s supposed to, and the interface is OK. There are many product pages that it will not let you view though. There was always some kind of error code. If a seller uses a different shipping service they will not let you see the product page. I understand not being able to buy the item, but why can’t we even see the page. I tried to buy a plushy from a seller that I really wanted for a good deal, but I could not buy it because this app deemed the seller unreliable but when I checked the sellers reviews I seen many other proxy services rating them. It does what it’s supposed to, but you are limited on certain things. Also does not often have deals and discounts like jp fans.
⚠️⚠️update: when I try to go speak to costumer service you can’t, you have to fill out a form and wait many hours until they finally decide to respond.
Shipping is cheap tho
⚠️⚠️update: when I try to go speak to costumer service you can’t, you have to fill out a form and wait many hours until they finally decide to respond.
Shipping is cheap tho
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RRe4lcat
I love this app!!
It's easy to use and super accessible, I love it! 🤗✨
TTaison.
🚩🚩🚩🚩🚩Stay Away
Customer support is slower than AI. You have to wait in long queues just to get generic replies, and you’re even warned not to ask repeated questions.
This app seems to prioritize Japanese sellers over its customers. Even after my purchase had been completed, the item had been delivered to the warehouse, and both parties had already left feedback, the seller requested a recall. The platform approved it immediately, leaving me at risk of losing both my money and my item.
When I contacted customer service, I was repeatedly told that the final decision depended on whether the Japanese seller agreed, rather than on protecting the buyer.
Most of the customer support staff also act as community moderators. One moderator in particular, “Ajiujiu（阿啾啾实名唐菲）” was sarcastic and openly sided with the platform. The company was aware of this behavior, tolerated it, and eventually removed me from their community group after I complained.
Although they advertise “0% service fees,” they make up for it through unfavorable exchange rates, hidden charges, delays, and endless excuses.
If something goes wrong, filing a complaint with the consumer protection authorities is honestly much faster than trying to resolve anything through their customer support.
This app seems to prioritize Japanese sellers over its customers. Even after my purchase had been completed, the item had been delivered to the warehouse, and both parties had already left feedback, the seller requested a recall. The platform approved it immediately, leaving me at risk of losing both my money and my item.
When I contacted customer service, I was repeatedly told that the final decision depended on whether the Japanese seller agreed, rather than on protecting the buyer.
Most of the customer support staff also act as community moderators. One moderator in particular, “Ajiujiu（阿啾啾实名唐菲）” was sarcastic and openly sided with the platform. The company was aware of this behavior, tolerated it, and eventually removed me from their community group after I complained.
Although they advertise “0% service fees,” they make up for it through unfavorable exchange rates, hidden charges, delays, and endless excuses.
If something goes wrong, filing a complaint with the consumer protection authorities is honestly much faster than trying to resolve anything through their customer support.
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PPeekaeboo
