"Technical issues" for over 5 days
cant even log in to the app
So cumbersome to use am going elsewhere!
Brutally obsolete app. And now they seem to want to scan you dir license and password every time you initiate a transaction. While I understand the anxiety about banking fraud…it seems usability has taken a complete step backward. Every other competitor banking app is FAR easier to use…
Please improve your app
Worst app, doesn’t let me verify the card or identity when all the information is correct.
Horrible customer service
Card having issues, attempted to reach RBC customer service probably 20 times and not a single response back. God awful service, have been a customer for almost 20 years and will absolutely be taking my money elsewhere, what a disgrace
Buggy for ID verification
In attempting to designate my iPhone and iPad as trusted devices, the app asks to scan images of my ID, but the app fails in different ways depending on whether it’s on the iPhone or iPad. On the iPhone, I can never get to the point of scanning my ID because the app says the screen is obscured when it isn’t. On the iPad, I do get to scanning my ID, but upon taking the required selfie, the app suddenly quits. This is an extremely buggy program.
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