Horrible time-waster
Did you know that the RBC app can, for no discernible reason, suddenly require a password change? That you can easily change your app password, and get a confirmation email that validates your new secure password (that you have automatically saved on your phone, as well as written down, how old school)? That the app will then refuse to recognize your new password, or your old one, even after you double check all your devices to ensure your cloud-stored passwords have all updated? That you are forced to call RBC technical support to gain access to your own money? That a CSR will finally admit without apology that you can’t use the app to change a password and the only way to do it is via a computer browser?
WHY NOT INFORM CLIENTS OF THIS DETAIL?? You owe me 30 minutes of my life, RBC.
WHY NOT INFORM CLIENTS OF THIS DETAIL?? You owe me 30 minutes of my life, RBC.
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Privacy
Not sure why this app needs access to my contacts - this has nothing to do with mobile banking.
Like the new look however…
On the main page with all the accounts how come you took away the total for the direct investment in accounts? Have to add it up in my head? Put that one line back in please. Also, why can’t I see my statements in the app?
New update
Not a fan of the new update - don’t do it!! The Home Screen view completely changes when you display all your accounts. It doesn’t display totals for all types of accounts either, like investments, which is really inconvenient. Major step backwards aesthetically and functionality.
MFA
Can’t turn off MFA
Still no Dark Mode?
I’d love an explanation as to why Dark Mode continues to be ignored. I don’t need a new unique UI every week for more “insights”.
I need the white background to be dark at night and dark environments. Nearly all the other big 5 banks and fintechs have figured this out by now. Fix it.
I need the white background to be dark at night and dark environments. Nearly all the other big 5 banks and fintechs have figured this out by now. Fix it.
Freezing
I don’t know what’s happened, but the RBC app freezes trying to open it then it disappears then it locks my whole phone up every time I want to use the app. It does the same thing.
Worst Banking App Ever
This is the worst banking app ever. Doesn’t show you your statements. Chat options don’t work. Can’t book an appointment with anyone. None of the services work. Most unfunctional app I’ve ever been forced to download.
Worst Bank
It doesn’t protecting your information, be careful
STAY AWAY FROM RBC
Been with these guys for several years they are holding my direct deposit. Holding government checks. This is truly nightmare bank. If you don’t have credit cards or mortgage. I would stay away. I’m leaving today closing my accounts. Goodbye RBC.
crash on start
can't use the mobile app, it wont even start, crashes as soon as i tap it. plz fix it!
The worst people
I hate RBC more and more each day. Terrible bank.
NO WAY!
I will ABSOLUTELY not give RBC my passport info to log in. Seriously RBC gfy! Do better. I will switch banks if this continues
Love the RBC Mobile app
Thank you for designing the most functional, practical mobile app in Canadian banking. I’m a client at other big 5 institutions and RBC is leaps and bounds better than the rest. As for the new 2 factor authentication requirement, i appreciate this update for extra protection.
RBC Dismal Service
Long term RBC and RBC Direct Investinf client. RBC Direct Imvesting is an absolute archaic brokerage that provides sub par service response time on trades and charges ridiculous per trade fees
Riddled with bugs
- Chat won’t work. Always loading
- Virtual appointments always give physical addresses. It’s very confusing to work out how to meet someone remotely.
- Virtual appointments always give physical addresses. It’s very confusing to work out how to meet someone remotely.
Horrible sign in
This app requires bank card info, password, a code sent to your number, proof from drivers lisence and security questions just to sign in and even still
it suggests i use notifications to access the app. national banking corp and cant even let users sign in after a huge run around.
it suggests i use notifications to access the app. national banking corp and cant even let users sign in after a huge run around.
Garbage
The mobile AI has no idea how to assist. I called in four times and tried over the app. Zero help just a bunch of confused people who have no idea what products they offer
The app keeps getting hacked into
Whenever I get my government money someone hacks my account and uses and sends money to themselves and I have gone through the actual bank to resolve this and whenever it gets resolved it’s hacked again how can I fix this problem?
Changes options without asking.
I use Wave to connect my account (which uses a third party called Plaid to do so.). I keep 2FA OFF on my RBC application so that this can work. At least, I did.
At some point RBC broke this, and the option in the app to turn it off again just says “something went wrong”. No support other than a useless virtual assistant, or wasting my time having to make some appointment to speak with someone who also won’t know how to respond.
I’m tempted to look for a new bank entirely, as it seems that the security people won’t be happy until nothing can actually be *used*. This looks like a gigantic middle finger to their clients.
At some point RBC broke this, and the option in the app to turn it off again just says “something went wrong”. No support other than a useless virtual assistant, or wasting my time having to make some appointment to speak with someone who also won’t know how to respond.
I’m tempted to look for a new bank entirely, as it seems that the security people won’t be happy until nothing can actually be *used*. This looks like a gigantic middle finger to their clients.
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