Great app!
Great UI—but can you please update the RBC Private Banking Visa on Apple Pay to match the current design 😅 It still uses the circa-2010 design.
Keep asking to change password
Few days ago the app requested to change the password. I did, and since then every time I log in, requests to change the password. I already deleted the app, restarted the iPhone and reinstalled the app, the issue remains. Please fix!!!!
Taking photo is impossible
Keep asking me to take a photo for driver license. But i tried so many times it still failed. If you ask ppl to do something, don’t make it impossible.
New password Expired the next day!!!
I just changed my password to a complicated 12 digits one, and the next day the app told me it’s expired and I need to creat a new one!!
Do you know how difficult it is to get a new 12 digits password (have to remember tons of passwords)? ! and I have to create a brand new one again!!!
Hopefully it won’t expired soooon!!!
Do you know how difficult it is to get a new 12 digits password (have to remember tons of passwords)? ! and I have to create a brand new one again!!!
Hopefully it won’t expired soooon!!!
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Where is the home page at?
I sent en email transfer and then can’t get back to the Home Screen to be able to sign out. I had to navigate to statements and then click the back button. If a user can’t easily log out this is a very real security issue!!
Voleur crosseur et gros manque de professionnalisme
Acause que j’ai changé de numéro de téléphone on n’a bloqué ma carte et pas moyen de la faire débloquer par téléphone j’ai tout les informations nécessaires à mon identification et on me raccroche au nez on ne veux pas me transférer au service des fraude je travaille comme un damné pour mon argent j’ai un dossier impécable et jeudi on m’a dit que ma carte resterais active et que je pourai faire mon épicerie et payer mon loyer et sns aucune raison on n’a bloqué ma carte dans la journée j’ai pourtant pu retirer de l’argent ce matin mais sans raison valable on l’a bloqué et jeudi ne peut pas faire mon épicerie je ne peux pas payer mon loyer je suis à plus de 50 km de l sucurstale l plus proche je travaille de nuit et c’est ma fête aujourd’hui il son incompéten je paye 24$ par mois pour mes services bancaires et mes droit son bafouer sans aucune raisons je vais donc leur donner mon plein potentiel de destruction je leur fait des plaintes au protection du consommateur et je vais faire tout ce qui est possible pour que tout le monde sache à quel point il son malhonnête et qui ne mérite aucun respect et qui est victime de leur propre erreur et incompétence nous les clients je ne peux pas faire mon épicerie c’est ma fête et tout est à l’eau acause de leur négligence je vous le dis ne vous faites pas avoir par leur petit air autain ce son de vrais rapace de vrais voleurs il garde tout ma paye et mes économie en otage je suis une personne qui est en train de faire de son mieux pour que les choses soient bien fait et que le monde soit heureux et eux brisent tout la belle humeur et font en sorte de nuire le plus possible à un client qui leur a fait faire des dizaines des centaines de dollars il n’y a pas une banque qui soit aussi incompétente il me disent quelque choses et c’est le contraire qui se produit
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Violates privacy rules and apple rules
This app binds your account to a phone without your permission and they refuse to remove that even when you formally request. This is in direct violation of apples app laws. I’ll be reporting it.
Hate this app and customer service
I recently updated my phone and I cannot for the life of me make my phone a “trusted device”. I tried in the app with license photo multiple times, no success. I tried calling and visiting a branch, but nobody was able to help. The only reason I have an account is due to a car loan. I opened up a savings account I can transfer funds to that I can use to make extra payments on the loan.
As soon as the loan is paid (by Jan 2027), I’m out.
No issues with any of my other financial apps, including other big banks, investments, insurance… just RBC.
As soon as the loan is paid (by Jan 2027), I’m out.
No issues with any of my other financial apps, including other big banks, investments, insurance… just RBC.
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App keeps asking me to change password
I am not sure what’s going on with this app. It keeps asking me to change my password. I feel like I’m about to be scammed. I already changed my password online this week - Tuesday. I didn’t use the app on Wednesday. Now its asking me to change my password online on Thursday. I have deleted and reinstalled the app more than once this week.
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Can’t download
The trusted device thing is worse than 9/11. Banks need to go bankrupt
Document san not working
Issues with the driver license scan. Does not work
Not happy.
What’s with this app?? It takes me about 15 try’s until I can get into my account and it’s super annoying, I’m tempted to just delete it from my phone.
Can’t clear up space.
Enjoy using the app but Documents and data is taking up 20+ G and counting as I’m using it frequently. Tried deleting and reinstalling the app but it doesn’t clear up my documents and data on the app. Even tried shutting off the iPhone after deleting and reinstalling the app. Is there any way to free up some space on this app?
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Preview
I would like to know why there is an account preview option on the app when it doesn’t work 99% of the time? Other than that, great app.
Broken app and service
The app doesn’t not update available balance for chequing account and credit card. If you want to get a hold of a customer service representative from them on the app and on call they take ages with like hours of waiting online and on call
Outdated Design
2026 is almost over but your ap is still outdated. DARK MODE is very helpful to people who has sensitve eyes!!!
OUTDATED!!!
OUTDATED!!!
App notifications issue
App sometimes ask for verification notification from the device even only one device is registered and one login info. How one can get notification if that’s the device you’re trying to sign in. App looks like hard time to look for device id and unable to differentiate registered and non-registered device
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Always many glitches
A financial app is essential but this one has always glitches particularly with VISA: not showing or unable or not available informations. A pain.
To developper answer: this app needs to be fix. I don’t need help. 🙄
To developper answer: this app needs to be fix. I don’t need help. 🙄
Chat response took them forever
Very frustrating experience with the RBC app and customer service. Sometimes I have to wait almost 30 minutes just to receive one response, and when I finally get one, it’s only a short message asking me to complete one more step. Then I have to wait another 20–30 minutes for the next response. Something that should take a few minutes turns into an unnecessarily long process.
If I could give negative stars, I would give negative five.
The bank account rewards system is also extremely disappointing. We completed all the required steps and then waited 20 days just to receive another email. When the email finally arrived, the link they provided didn’t even work/exist.
I’ve called multiple times and spoken with different representatives, but still couldn’t get the issue properly resolved. You get different answers depending on who you speak with, and it feels like nobody takes ownership of the problem.
For a major Canadian bank, I expected much better customer service and a much smoother rewards process. I’ve learned my lesson. There are plenty of other banking options available, and based on this experience, I’ll be looking elsewhere. d
If I could give negative stars, I would give negative five.
The bank account rewards system is also extremely disappointing. We completed all the required steps and then waited 20 days just to receive another email. When the email finally arrived, the link they provided didn’t even work/exist.
I’ve called multiple times and spoken with different representatives, but still couldn’t get the issue properly resolved. You get different answers depending on who you speak with, and it feels like nobody takes ownership of the problem.
For a major Canadian bank, I expected much better customer service and a much smoother rewards process. I’ve learned my lesson. There are plenty of other banking options available, and based on this experience, I’ll be looking elsewhere. d
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Good App, Clunky User Experience
The app is very stable and I have never personally experienced a backend crash, missing transaction, or any major error which gives me peace of mind. However, the user interface feels completely out of date. Having to manually tap a button to trigger Face ID instead of scanning it automatically feels clunky, and the giant yellow action button in the middle of the bottom bar makes the layout feel cramped and redundant. I would love to see a native dark mode, better spacing, a more intuitive layout and just a less rough-around-the-edges experience. Overall, it is an excellent banking tool, but it absolutely needs a visual refresh to match that.
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