Misleading display and poor user experience.
This is the worst banking app I have ever used. I have paid my balance in full and on time, and my available credit limit has been restored — confirming my payment was successful. However, the app still shows my previous balance as if it is still owed. Additionally, my statement of account is not available even though it is already the scheduled release date.
The app fails to update information properly, making it confusing and hard to trust what you see. It should clearly show the true current balance and make statements available on time. This needs serious improvement.
The app fails to update information properly, making it confusing and hard to trust what you see. It should clearly show the true current balance and make statements available on time. This needs serious improvement.
Show more
Instapay and PesoNet not working!
The app newest version is terrible. The instapay and Pesonet are both not wotking! Do something better!
Cant go way past kyc
Your application has a bug where your kyc partner idfy cannot access camera from within your app. It thinks it is in browser and instructions are from safari which to non-tech users may be difficult to understand. I tested on iphone 11 and 12, and still issue persists. Without kyc, app is useless
Response from developer
Hi Aivy. thank you for posting a review and we’re sorry to hear that your experience did not match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we can address your concern.
Not working
I have tried several times to reinstall and restart my iPhone 16 but the app is not working. But it works on my spouse’s iPhone.
Cant access my account
Ive been trying to access my account for 3 weeks now and i havent received any OTP from both my mobile and the app while retrieving my password. Ive emailed your customer service and did not get a reply. Please make it possible to receive OTPs through our registered emails as well. Its so frustrating.
Show more
