The Best
This app is very user friendly. I can transfer fund easy to my other bank accounts. What l love most of this app is l can convert dollar to peso in real time. That is from my dollar account to my peso account. They have competitive rates you can see in real time. I don’t have to wait in line to change my dollar to peso. I upgraded my iphone twice and never encountered any problem transferring this app to my new phone. I am 70 years old woman and this app is a life saver. Well you can say that l am a little into tech despite my age. I have other bank apps but so far this app served me well than the other ones. Thank you RCBC Pulz, you’re the best!
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Response from developer
Thank you Gesbatt, for your five star review! We are happy you had a good experience and hope you continue enjoying the convenience of our RCBC Pulz app.
This App Keeps Crashing
The app keeps crashing, and I can’t view my bank balance. Please fix and update your system as soon as possible.
Response from developer
Hi AllRiseKiseki. Thank you for posting a review and we’re sorry to hear that your experience did not match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we can address your concern.
Cant link my account to this APP
I’ve been trying to link my credit card account to this app, but it keeps showing an error every time I attempt to connect it. I’ve double-checked all my login details and credentials, and they are definitely correct, so it doesn’t seem to be an issue on my end.
This has been very frustrating because I’m unable to use one of the app’s key features. I’ve tried multiple times, but the same error keeps appearing. Please look into this issue and fix it as soon as possible. It would also be helpful if the app provided a more specific error message so users know what’s causing the problem.
This has been very frustrating because I’m unable to use one of the app’s key features. I’ve tried multiple times, but the same error keeps appearing. Please look into this issue and fix it as soon as possible. It would also be helpful if the app provided a more specific error message so users know what’s causing the problem.
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Misleading display and poor user experience.
This is the worst banking app I have ever used. I have paid my balance in full and on time, and my available credit limit has been restored — confirming my payment was successful. However, the app still shows my previous balance as if it is still owed. Additionally, my statement of account is not available even though it is already the scheduled release date.
The app fails to update information properly, making it confusing and hard to trust what you see. It should clearly show the true current balance and make statements available on time. This needs serious improvement.
The app fails to update information properly, making it confusing and hard to trust what you see. It should clearly show the true current balance and make statements available on time. This needs serious improvement.
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Instapay and PesoNet not working!
The app newest version is terrible. The instapay and Pesonet are both not wotking! Do something better!
Cant go way past kyc
Your application has a bug where your kyc partner idfy cannot access camera from within your app. It thinks it is in browser and instructions are from safari which to non-tech users may be difficult to understand. I tested on iphone 11 and 12, and still issue persists. Without kyc, app is useless
Response from developer
Hi Aivy. thank you for posting a review and we’re sorry to hear that your experience did not match your expectations. Please allow us to assist you by sending us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we can address your concern.
Not working
I have tried several times to reinstall and restart my iPhone 16 but the app is not working. But it works on my spouse’s iPhone.
Cant access my account
Ive been trying to access my account for 3 weeks now and i havent received any OTP from both my mobile and the app while retrieving my password. Ive emailed your customer service and did not get a reply. Please make it possible to receive OTPs through our registered emails as well. Its so frustrating.
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Totally useless!
Ever since upgrading to a new phone, I’ve completely lost access to my RCBC Pulz account. Even when entering the correct credentials, both on the app and online banking, I keep getting the same pop-up message: “Thank your application! Please check your email for the status of your application.”
I never had this issue on my old phone and could access my account without any problems. Now I’m locked out for no apparent reason, despite using the same account details. I’ve tried multiple times and still get nowhere.
What makes this even more concerning is that I’m currently living in another country, so I’m completely blind as to what’s happening in my account. Not being able to monitor transactions, balances, or access my banking information is extremely worrying and stressful.
This is extremely frustrating, especially for a banking app where reliable access is critical. RCBC really needs to address compatibility and login issues affecting users after device upgrades.
I never had this issue on my old phone and could access my account without any problems. Now I’m locked out for no apparent reason, despite using the same account details. I’ve tried multiple times and still get nowhere.
What makes this even more concerning is that I’m currently living in another country, so I’m completely blind as to what’s happening in my account. Not being able to monitor transactions, balances, or access my banking information is extremely worrying and stressful.
This is extremely frustrating, especially for a banking app where reliable access is critical. RCBC really needs to address compatibility and login issues affecting users after device upgrades.
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Response from developer
Hi mervinhb thanks for reaching out. We would very much like to offer our assistance on your concern. Kindly send us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.
WORST
This is the worst Banking App. How many times must you send codes and end up with error. Each attempt will require a code and after a long process you will just say error! Seriously? You are a big bank and you cant afford experts to fix your app! I encountered this problems many times over and despite the complaint it’s always the same! WORST!
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Worsening
Despite ongoing updates, the app still can't fix the frustrating glitch that causes my biller info to vanish from favorites—it’s really disappointing!
fix it
since your last update me or my wife have not been able to sign in it’s been 3 days now , fix it
Always under maintenance!
Very inconvenient to use
worst banking app
Its always not working and crashing!
Customer service
The international number they gave me it didn’t work its really hard to contact them..
USELESS APP
Always! Hang in the middle of transaction and everytime to install to a new phone it will take 24hrs to hold the account.! Not user friendly.
Worst mobile app
I have never had bad experience with other bank’s mobile app or just the bank in general, but this one takes the crown. It’s so hard to create an account. I don’t get any OTP sent to my TM mobile even thought apps like Gcash can send me anytime even though I’m abroad since my sim is active. It’s also hard to reach customer care thru phone.
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Problem with login and camera
Im trying to scan my passport to open account but its not possible to open camera from the app. Soo try to open from browser and there is an information that im already login soo i cant go in. Soo i decide to delete app but still the same info thst im login to app even after deleting ;)
Response from developer
Hi Zosada.com thanks for reaching out. We would very much like to offer our assistance on your concern. Kindly send us an email at customercare@rcbc.com or call our 24/7 Customer Care hotline at 8877-7222 so we could check on your concern.
I can’t activate my device!
Needs updating in terms of sending the OTP to an email option and not just to the mobiles number. I can’t even login to the app and activate my device because I didn’t receive any OTP at all! Sucks big time. I was very excited BUT…. Pffft!
🤦🏻♀️
I requested for a change of card and received the new one with no issues. However, the problem now is when I log in to the app, I always see both cards -- the existing and thr cancelled. I have reaches out to Cust Serv and followed their instructions multiple times that I need to delete the replaced card via the website. But still, after I log out of the app and log back in, the replaced card would appear again. Also, in the app it would appear I have cards to activate when in reality I only have 1 card.
This is so frustrating and inefficient.
This is so frustrating and inefficient.
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