Are you kidding me?!
$40 bottle fee every delivery?! Im not keeping the bottle what are you charging for? $15 delivery fee? Cant make changes cant talk to anyone this is a horrible service! $90 for 1 - 5 gallon water are you serious?!
Payment issues
I am a white women, with 8 children, who rely on these delegates, to be ON TIME! Please, please, help me with this payment issues!
Online
It's difficult to manage deliveries via online.
Charging for filter on rented equipment
I am renting the equipment. The filter part inside the equipment goes bad every year and I have to pay. Is t owner responsible for part ? That’s why I pay rent
Cancel
I am trying to cancel I called three time and every I get put on 30 minute wait
Billing
It always says billed afterwards but they always run the payment when I submit order
Great
We have the best delivery person
Water
Love the service
The app
The app is not easily used, it is difficult if not impossible to edit recurring orders, & how/why would I want empty bottles picked up without full bottles being delivered? But the app tells driver this. I’ve always said to leave the Same amount of Full bottles as the amount of empty ones we leave out for pickup.
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Delivery schedules
System of delivery cancels is abysmal. Needs to be simplified, should be able to skip / cancel even over the weekend. Needs more than one day notice of delivery.
Unacceptable service
Have had several issues with replacement units and deliveries. They added products without my authorization and never can get customer service to address anything.
Taxes and fees? What are these. Please itemize.
I have no idea what these are for. Please contact me.
Easy
Easy. Have enough water on hand. About 10 days before- I hit skip and that was it.
Inaccurate deliveries
My account says I’m reoccurring every two months but yet you guys charged me once a month and now I have a whole lot of water and no money . Yall automatically take it out my account when I wasn’t expecting it to. I checked the delivery dates and they are not two months apart 🙄
Scammers
If you pay for equipment by rental you are being scammed. I was overcharged $500 + for rental equipment and this scammer company is refusing to compensate me back for them over charging me!!!! Don’t rent equipment from this scamming company!
Customers aren’t getting what they ask
When I want a Tuesday delivery they tell me it’s not possible only (Friday) are available or Monday…
Terrible service
Terrible service. Water is left out on the street when delivered.
OVER CHARGING/TERRIBLE SERVICE
NOT PROMISED THE AMOUNT WE WERE TOLD BEING CHARGED ALMOST $200+ A MONTH WHEN WE WERE TOLD $50. TAKES WEEKS TO GET BACK. DO NOT USE THEM!!!!!!!!
Why no remember
Have to log into the app everytime with my password like a second class citizen, instead of it being able to just use facial recognition as advertised.
Unmanageable App
This application is not user friendly or not set up to today’s mobile technology!
