Getting too expensive
I enjoy the convenience of having my water delivered, and I understand rising costs are happening for everyone. But the cost is getting too expensive. I may have to cancel this service if the delivery price continues to rise.
Water tastes like filtered sewer water
Water tastes like filtered sewer water
Annoyed
This app will only allow you to skip a delivery. Even with new update, the new reschedule feature will not allow future delivery to be months later. Plus every time I try to login, it keeps telling me “forgot password” …. So annoyed
You can not cancell your acount
You can not cancell your acount
I was told other prices
I purchased four gallons of water and was told that I would receive 10 free gallons, but I haven’t received any of them yet.
I was also told that the delivery fee would be split, reducing my portion from $15 to $5. However, it appears that I’m still being charged the incorrect amount.
I was also told that the delivery fee would be split, reducing my portion from $15 to $5. However, it appears that I’m still being charged the incorrect amount.
Problem with app
Having hard time logging in and any changes I made don’t change it stays the same !
Very expensive product
I’m cancelling my subscription due to Deer Park price hikes.
I’ll use my local store to get much cheaper water
I’ll use my local store to get much cheaper water
Dependability
More often than we appreciate our delivery date changes. And now with recent notification, you tell us it may change. How do you think that is okay customer service?!?
Terrible customer service
There’s no easy way to talk somebody. Their app just is all AI and doesn’t answer any questions. Just keep saying that it’s learning and doesn’t route you to a human. I called the customer service number spoke to two people, and they wanted to transfer me to someone else.. So basically nobody that answers the phone knows anything.
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Changed quantity but…
It did not save. Frustrating.
No way to cancel
I have a bunch of your water and there isn’t a way to cancel my account. Feels like a scam
Bad delivery service
First delivery to wrong address with 4 water bottles and dispenser…
Not happy with last delivery
If an item(s) are left outside a gate that means it’s free & whomever wants it can take it. A neighbor was coming home & saw my bottles of water OUTSIDE my gate & knew something was wrong. I’m 72 yrs old & handicapped so I can bring in 1 of the bottles let alone 4 !!! The driver trainer always knocks & if I’m home he places them inside my home & if not he places them next to my front door. He’s extremely kind & understanding. This last one 🤦🏽♀️🤷🏽♀️
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Bad communication
I received multiple reminders of my upcoming delivery. Day of delivery they were a no call no show and rescheduled me a week later without notifying me. When I reached out to customer service to see what was going on I was told they did not know exactly what happened and they have no contact with the delivery drivers and my complaint will be noted. Then they hung up the conversation.
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Inconvenient delivery dates
Very minimal delivery dates. It’s inconvenient when if you need to change your delivery date, now you just wait months for you next.
CEO
Easy way to get the water
Pushing to buy extra
Third time I got delivered things I did not order . If you order once something , they start pushing same things with every regular order . 🤬
Water & Delivery Fine, but CS is terrible
The water and delivery are just fine so far; however, the app and customer service are terrible. I have attempted several times to update my subscription and to switch out our tank because we are not fans of the bottom load tubing, but the app apparently just added another delivery instead of updating my subscription deliveries so I ended up with an extra bottle of water that I don’t need. My subscription deliveries still have the one bottle instead of two. We are also not fans of the bottom load due to the tubing. I attempted to contact their customer service, but the app continually says that there is no one available to chat and when I sent an email it took four days for a response only to find out that to switch it out would cost me over $100. I’m just renting.
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Bad all around
Can't reach customer service. Water doesn't show up on the days they say. Often missing 3-4 days in a row. I would use anyone else
Not happy
New customer, was supposed to get my 1st delivery today and for some reason they changed my delivery date to next week. So, not to thrilled about the delivery service. Also, customer service reps like to disconnect the chat with you mid stream and then when you talk to a real person they have no idea what’s going on.
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