Service could be better
I am not happy that on the last delivery. The driver did not put the bottles in the agreed-upon location even after my son told him where they should be. As a result, he failed to get the empties and of course they are still on my back porch! I texted my dissatisfaction with that scenario and have received no response! This is not the first time this has happened and I can’t understand why your drivers can’t follow simple instructions. Continue failureswill force me to make other arrangements for water delivery.
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Terrible service
I bought service for my mother 1 week ago. In the delivery instructions she would need help with her set up. The delivery person did not help her set it up and left everything outside on the porch. The machine has been sitting in her house for one week. She was told somebody would be out there to help her and nobody has shown up. She finally got tired of waiting and set it up herself. The water was not working. They helped her set it up over the phone. Now it’s working properly.
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Not the right number of bottles
Not sure how, when and why the number of bottles changed from 4 to 2.
I am not a Happy Customer
1. I am getting all different brands of bottles, which I am not liking.
2. I signed up for 3 bottles, but today I got 5 bottles. I don’t know why?
3. It’s very inconsistent with the delivery time…
2. I signed up for 3 bottles, but today I got 5 bottles. I don’t know why?
3. It’s very inconsistent with the delivery time…
Awesome service
Hey guys, always on time and exactly where I asked him to put it great service
Love the water but deliveries are inconsistent
Great water not great on dates for delivery. Some
Months I get two then none for a month.
Months I get two then none for a month.
Disappointed is an understatement
I’ve never been so disappointed in a company that I actually had to spend time out of my day to communicate that there is no communication from this brand. They will randomly charge your card weekly if you don’t turn off the scheduled delivery which is not easily accessible on the app. There is only a few options of when it’s feasible to order my water within there delivery window. Would recommend this brand only if you like being charged randomly and multiple times a week
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No show as usual
Only once has my delivery shown up on the scheduled day. They reschedule with no notice. Horrible service. Signed up through Costco. The special member only phone number isn’t much help.
So many updates
I shouldn’t have to update this freaking app more than my bank or brokerage’s app.
I drink more water now.
It tastes so good!
Over Charging Continues
You have not returned the monies you over charged.
Easy
Easy operation and has no extra cost.
Delivery
Always very courteous
Poor design
One of the more poorly designed and confusing apps out there
Bad Communication
New ownership has tarnished the communication process. If the customer calls weeks prior to delivery, and updates it with a human, the delivery should not take place on a different date than what was discussed.
Not to good
I have not had a great experience. First they didn’t have the machine I ordered then they didn’t have the replacement machine and now my second delivery was the wrong water.
Fail and fail some more
Deliveries don’t show. When they do they go to the wrong place. Then they are the wrong product. Out of my last 5 deliveries 4 have been wrong. I have spent 5 hours on phone with customer support and they say they fix it then don’t. Their chat bots are broken and their agents can’t communicate. Only resolutions come from the escalations department and even those are 50% at best. No idea how they stay in business.
UPDATE: And you you’re asking me to reach out, via email, for the 6th time to solve problems you continue to fail to resolve?
UPDATE: And you you’re asking me to reach out, via email, for the 6th time to solve problems you continue to fail to resolve?
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The best way to drink water
Doing this for years. And will do it anytime preferably over buying water bottles at stores. Customer service is great and they keep you updated on the delivery. The delivery person has always been great for me also.
You skip deliveries all the time
I am deeply disappointed in your poor service
JAM
The size of the app’s display on my iPad is only 1/3 of the screen, making it difficult to see relevant information. For example you can see only a small portion of the invoice page and the size of the font is tiny.
