No easy cancellation at all
Companies that don’t let you easily cancel their service without talking to them need to figure out what they are going to do to be better, cause we, the general consumer, are SICK OF IT
Disappointed
This is too much money to be paying for this service and the water I want is never in stock?
High cost
They don't have variety.👎👎👎
Unreliable
The app does not retain the number of bottles that I want delivered! If I change it to 3, I will sometimes get 3 and sometimes only get 1. When I go back and look to make sure I am getting the correct number, it is always at 1. So frustrating
Overpriced
Way to expensive and the service sucks
Terrible service
My drop off for my water keeps getting delayed
Driver issues
The delivery driver has ignored my instructions several times and has left water I did not want. Last time, I put out one empty bottle in for some reason he delivered two full ones. I now have a nearly full bottle in my cooler +3 full bottles.
Hard To Open
I have an issue with my thumb and need to have someone come over to change out the bottles.for me. It is hard for me to unwind the seal. Love the water but there needs to be a better option for disabled persons.
Disappointed with the service
I rented the equipment that I never received and they keep on rescheduling my delivery for the water dispenser.
High Prices
The pricing keeps going up. The temporary fuel charge has now become a delivery charge and there is a tip built into the bill. There is no advantage to get home delivery except they deliver. Price should be the same as in the stores as you are paying a delivery charge charge
Skip delivery
There are no delivery days available thru December! I need to pause deliveries for at least 2 months but there is no deliveries available to choose! I don’t want to cancel but I am going to be gone for 2 months !
Best water and service
Makes me want to drink water. Refreshing!
Best option
Water is delivered on time and placed right in front of your door step .
App or organization?
I moved up my delivery by a week because we were running out of water early when my mother visited. I also added on 2 more bottles than usual. No delivery came and the app showed my new delivery was now 5 weeks away instead of a week later on the original delivery date. I moved it back to the original date. Next time I check it has been moved up a couple days. Neat. Getting it sooner would be good for me. Text from the driver saying he isn't in the area until the Friday (date of my original delivery). Fine that's what I asked for, the app or the manager moved it to Tuesday. Not me. Come Friday they deliver the usual 4 not the 6 requested. AND the next delivery date after that now scheduled for 8 weeks out! What in the world is going on?
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Terribly disappointed
Wow! This company is a con artist if your not careful. Recurring charge on something I didn’t reorder
Too Expensive for What You Get
The service is convenient, but the cost has become way too expensive for what is being provided. I can no longer justify paying this much for water delivery. Unfortunately, I’ll be canceling my subscription.
Customer
Your customer service is lousy. You have no phone number or any way to talk with anyone. I have no idea how to use this product. It does not heat correctly and it does not cool correctly. If you can’t do better than that, you could take the product away and cancel my account.
I put all my return bottles out without pickup far too often😑
The app doesn’t work. I have tried to update deliveries, request new equipment, and it shows up in the app, but the company does not receive it and I don’t get my order or equipment serviced and have to end up calling the company directly and have to wait several weeks more for my delivery and service
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Skipped delivery and adds dates
I go into the app and skip deliveries because the prices are ridiculous. It looks to me like they add a date to your account after multiple declines. It’s cheaper to pick my water up from HEB. You can’t empty your cart cause something has to be in it. That’s not cool. Inflation is not a valid reason to raise prices just an excuse. Disappointed.
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Cancelling service
Water is getting expensive thru this service. I will get it on my own. Pls cancel service. Thank you.
