Gracias
Me encanta el servicio gracias
Needs improvement
I don’t like it that they put a hold and add extra money on your payment card. They hold it like 4 to 5 days before your actual delivery date. Not very happy about that. They haven’t delivered it yet but the hold is there already. I will get the water in about 4 days. Horrible.
Damaged
My dispenser arrived broke it only dispensers hot water. And the delivery day is only on Thursday which I work every Thursday. So I haven’t been to happy so far
H2O Out of Control
After years of being with Primo, we are closing our account. We were with you when you were Ready Refresh and before that, Poland Springs. It’s been years and you mercilessly keep increasing prices without justification. I found out today my delivery fee is going up $4! You just raised the delivery fee in May... 5 months ago. That is simply ludicrous and corrupt. You guys are just like Optimum and Verizon who don’t care about robbing long standing, loyal customers. We just found another company in our state to deliver our water and they told me today that they’re getting lots of calls from Primo customers looking to switch over. I wasn’t surprised. Please wake up before you lose all your clients.
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Not customer friendly
They delivered to the office but did not carry the water to where it needed to be delivered - the kitchen. And they did not pick up the empties and they delivered more than what was ordered. The person working in the office was on the phone and not able to greet them within one minute.
