Bad
Most pathetic ‘upgrade’ ever!
Response from developer
Hi! Thank you for your feedback. I'm sorry to hear you're experiencing these issues. Here is an article for how to resolve this problem: https://workwave.my.site.com/realgreen/s/article/RealGreen-Mobile-Printing-Receipts-to-Brother-RuggedJet-Series-Printers-Using-iOS-Devices. If you are still having issues after following the article, reach out to us at (800) 762-0301 so we can investigate further. Thank you!
‘In development for five years’ but it’s only been being developed for a year and a half
It is not a finished product. If you rely on invoices or emailing them you will be UNABLE to as of version 2.14.8. Unable to download as a PDF, nor able to get the invoice as a link
Second point:
The old app (MOBILE LIVE) is going to be removed from the App Store and entirely unsupported at the end of JULY* 2026.
Third point:
The customers are the ones beta testing. Why?
Overall, it is costing more to push this app out as fast as they are than to leave MOBILE LIVE up for another year.
Why is this the only route?
If reviewed by app developer/RG, please explain in full why the full removal of MOBILE LIVE cannot be delayed.
Is it due to possible OS changes? App cost?? Maintenance????
Notes:
You have to uninstall and reinstall the app. There is no clear cache function. The strangest issues possible tend to creep up because of this.
You have to uninstall and reinstall after every update. See the cache issue.
You can use it on a phone. Major improvement.
Sometimes issues with app become ‘deep-seated’, and multiple restarts/reinstalls are required.
Response from developer
Hello! Thank you so much for the detailed feedback. RGM is certainly not a “new” app; however, we’ve been putting a lot of effort into rapid releases over the last year and a half to make sure it meets the needs of our customers. Regarding emailing invoices, you can do that as of version 2.17, available a few weeks ago! Mobile Live shutdown is occurring over the next couple months, feel free to reach out to your account manager for more info there. As far as testing goes, we are doing our best to test every release thoroughly before they go out but we are deeply sorry for any issues you still experience. As far as uninstall/reinstall – we added a new refresh option in the more menu to help mitigate that for some users (available in 2.17). Cache clearing should still be possible through your device settings. If you have any other issues, please reach out to our support team at (800) 762-0301 so we can get you help! Thank you, again.
Much better after update
Response from developer
Thank you so much for the positive review! I hope recent releases are serving you even better. I will be sure to pass your suggestion to our product team as well. Thank you!
Terrible app
Response from developer
Hello. We are sorry to hear of the issues you are experiencing! Has your experience changed since the latest version, 2.17? If you are still having problems, please reach out to our support line at (800) 762-0301 so we can get them resolved as soon as possible. Thank you!
