Removes negative reviews
Unfortunately many surgeons have their patients sign an NDA and if a negative review is posted they issue a takedown notice - RealSelf honours these and removed the negative review meaning even surgeons that botch people will have a 5 star rating. I don’t bother using this app once I realised it was useless.
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Bugs:
1) App freezes always in the middle. I have to close it and open again. And when I open the review I was reading is gone. 2) When I open my feed the reviews don’t get sorted out by date. It’s very randomly like 2017 year when 2023.
The Videos don’t load
The videos don’t load or play it just buffers then I have to close the app down and lose my search. Don’t know if it’s a bug cos I’ve tried it with Wi-Fi and with 4G
Needs so many more features to be useful
I don’t get we can’t use our location on the app to sort reviews so we can look at providers near us. I go within a category that interests me and then have to look through all the providers. I’m on the east coast and the results go in the following order: Seoul, San Antonio, Illinois, Rio, Toronto. I know from the reviews there are tons of providers in NY and NJ but none of them show up for me.
I also can’t click through “my treatments” to get to the sections about those treatments. I have to look through my feed to see what I bookmarked as being interested in and then type it in the search bar. I can’t sort the reviews by “worth it” or not. The app basically has nothing I enjoy about the website. It all seems to show up at random and isn’t useful.
I also can’t click through “my treatments” to get to the sections about those treatments. I have to look through my feed to see what I bookmarked as being interested in and then type it in the search bar. I can’t sort the reviews by “worth it” or not. The app basically has nothing I enjoy about the website. It all seems to show up at random and isn’t useful.
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Response from developer
Thanks for sharing your feedback! While you’re not able to sort reviews by location, if you select "Providers" (at the bottom of the screen), you can type in the procedure you’re interested in and your location. This will show you a list of doctors in your area, and you can visit their profile pages to read all of their reviews. The "My Treatments" section is a space for you to add any treatments that you're interested in. In order to select a specific treatment, from the home page, select "Filter by Treatment" to get a list of your selected treatments, which is applied to your feed. We hope this is helpful!
Glitchiest app I’ve ever used
2 stars only because the concept and resources are amazing. But from a technical and UI standpoint this is one of the worst apps I’ve ever used. You can’t see notifications, reviews and comments freeze, refresh, and disappear as you’re reading them, and sometimes you randomly get taken back to the home page without clicking anything! The browser version is way better than the app but even then, when you get a notification that someone commented or replied to you, when you click on it, it doesn’t even take you to the new comment!
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Response from developer
We’re sorry to hear about your experience using the app. We’d love to help troubleshoot any issues you’re experiencing. Please contact us by clicking “Me” > “Settings” > “Contact Us” in the app. We’re here to help!
Useful content
Really good content for anyone considering a procedure. Kind of awkward app though. Shows you recent reviews but difficult to find articles and search past content.
Needs work, but helpful
This resource has been helpful, but when I use it I feel like I’m in a stream of consciousness, it def needs some UI/UE upgrades. I really don’t like that it defaults to showing the nude photos and doesn’t save the blurred setting when you exit the app. I’ve been heavily researching and will open the app at work sometimes, and the nudes are back on. Yeah, prob shouldn’t open it at the office, but I s got research to do! I’m worried that someone will think I’m looking at porno haha. Also, for my specific condition, I think the app could help filter better. I have something called congenital breast deformity, aka Tubular breast, aka tuberous breast, aka constricted breasts, aka hypoplasia. This is such a specific condition and requires a skilled surgeon who’s familiar with correcting it. I wish we tubular girls had our own category so we could easily filter and find not only our community but the right surgeons.
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Response from developer
Thank you so much for sharing your experience with the app! We love your ideas in regards to being able to save the “privacy eye” setting and providing more filtering options. Thanks for the suggestions!
Research
I’ve sent requests and pictures to various surgeons to further explore my options but have only heard back from one which is very frustrating.
Why is this the case?
Why is this the case?
They Delete Bad Reviews
It doesn’t matter how many good reviews a doctor has when one bad review can ruin everything. The people who designed this app and the doctors who use it know that. This app is definitely super useful if you’re in the beginning stages of your planning, and want to read real experiences from real people that are positive. However DO NOT choose your surgeon from this app. I was researching surgeons in my area and I contact someone I found on RealSelf. I brought up a bad review that I had seen and the nurse brushed me off. Later THAT SAME DAY went to find the review again and it had been deleted. If you’re considering plastic surgery make sure they are board-certified, and check reviews on Better Business Bureau, Healthgrades, Google, Yelp, ZocDoc, etc. DO NOT GO OFF OF THIS APP ALONE. I’m really disappointed in the creators of this app, it would be a 10/10 app if I didn’t know that they were deleting bad reviews.
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Response from developer
Thanks for sharing your concerns. We understand how important all reviews are when researching providers and procedures. Reviews, whether positive or negative, can only be removed by the community member that posted it, or if the review violates RealSelf community guidelines. We also have board certification information listed for all doctors on their profile. Our admin team is constantly reviewing and updating this information so that you can feel confident while researching providers.
App is horrible
I really love the concept of this app and what it’s supposed to do. It’s a great resource to further research plastic surgeons and procedures and see their verifications. However, its functionality is absolutely horrible, at times barely working. It glitches literally every time I use it. To the point I have to close the app. It’s impossible to scroll frequently or for an extended period of time because it constantly glitches. Other than that, this would be a great app. I’m giving 3 stars because this is the only app I use that literally never works. If it worked, it’d be 5 stars.
Developers - Can y’all please update this app for the sanity of anyone that uses it?
Developers - Can y’all please update this app for the sanity of anyone that uses it?
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Response from developer
Thank you so much for your feedback. We’re truly sorry to hear that you’re experiencing some technical issues while researching your procedure and plastic surgeons. We’d be happy to help you in your research. Please reach out by clicking "Me" > "Settings" > "Contact Us" in the app.
Rubbish UI
This app is horrible to use. No way to control what is in your feed. Search results by procedure type are not in chronological order (no option to sort by new) - mostly shows outdated posts, some as old as 2007 which is useless. Search for provider tool returns zero results, obviously doesn’t function correctly for Australia. Uploading pictures is a nightmare, can’t control how they are cropped, can’t go back to preview them after uploading. Posted a question for doctors to get a pop up saying my post will be uploaded within two days, like it really takes that long??! Also no way to view what I posted. This platform is garbage.
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Fantastic app but crashes constantly
No other apps on my phone do this so I know it’s not the phone. As soon as I try to search or select a search it crashes. Crashes other times too but I can basically only look at what’s on my feed can’t search for specifics
crashing
it keeps crashingggggggggg
This app is crap, but it’s necessary.
When you have a bug that persists MoM why do you even keep that branch of the application on prod? Just tell your users you hate them lol.
When attempting to play a video in any corner of this this application (uploaded from a patient or provider) the app stalls, leaving you with one option: to force quit. All the other actions become inoperable, and you’re stuck with a spinning wheel… until you force quit and have to start your research over.
I’ve been using this app for close to a year, and have never been able to play a video. There have been no major improvements to the search function, history or saved items and I would not describe the app as enjoyable to use at ALL — it is simply necessary, and actually quite frustrating if you’re attempting to research properly, cross compare practitioners and organize your plans.
When attempting to play a video in any corner of this this application (uploaded from a patient or provider) the app stalls, leaving you with one option: to force quit. All the other actions become inoperable, and you’re stuck with a spinning wheel… until you force quit and have to start your research over.
I’ve been using this app for close to a year, and have never been able to play a video. There have been no major improvements to the search function, history or saved items and I would not describe the app as enjoyable to use at ALL — it is simply necessary, and actually quite frustrating if you’re attempting to research properly, cross compare practitioners and organize your plans.
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Cannot expand text to read full post
You can’t see all the text when reading a comment or post. Cannot expand text
Please fix comments
Please fix trying to read replies to your comments. The thread just loads and loads and I can never see what people wrote on my questions or what I’ve written on other peoples. Very frustrating. There should also be an “thread” in the app to access the replies and comments also. Other than that I love the concept!!
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The app doesn’t show the full review
The website is Better than the app, the website shows updated questions , the app seems to only show old questions, and the app doesn’t show the entire answer . You should also be able to edit and add to your questions.
Ethical issues to the max
RealSelf deletes reviews from patients who have had serious medical complications following botched surgeries. Reviews from patients who rate their Doctors highly stay on the site. New users only see good reviews and so they book surgeries only to suffer serious medical complications and the cycle repeats. RealSelf makes money in the process.
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Would be zero stars if I could because of AnjaRealSelf
I asked a perfectly reasonable question that had been asked MULTIPLE times before but I wanted to reask and attach a picture to get advice for my specific case. AnjaRealSelf decides she is a doctor and that I am asking about a sinus problem and that isn’t appropriate when I was asking why my eyes look like they are different sizes and if it is something cosmetic or something about my sinus. She didn’t even give the doctors a chance to say whether it looked cosmetic and just decided herself. Inappropriate and needs better moderation. Will be deleting this app because of AnjaRealSelf.
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Needs improvement
Love the platform but my review is solely on the app (also the website). This app needs a lot of revamping. I suggest you hire a better team to work on UXUI to improve the usability of the product. I can list out so many things that need improvement for both app and site. It has been years and we still can’t edit our reviews, the app is so glitchy, when I scroll down to see people’e reviews, I often see repetitive reviews and photos, the notification feature is basically useless on the app, and VERY excessive on the website, and so on.
Maybe do a survey or have a team to improve and better our user experience because this is no doubt an amazing platform but I know it can be even better.
Maybe do a survey or have a team to improve and better our user experience because this is no doubt an amazing platform but I know it can be even better.
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