Not compatible with jetboots
Not compatible with jetboots, I have the latest version. Won’t pair. The boots function without the app but were marketed to have more functionality when paired to the app. Very misleading.
Not worth the money
Received 1st Therabody Recovery Air Prime in January of 2023. Would not connect to the app. Returned the unit and waited 4 weeks for replacement. The 2nd Recovery air arrived and it also would not connect to the app. Definitely not worth the premium price.
Love the product, app doesn’t work
The recovery air leg system is awesome! The app doesn’t pair, though. I’ve reinstalled it several times with no luck. Suggestions??
Why do they had this app?
I could not get this app to connect to the Recovery Air Pro. I did get connection through the Therabody app which raises the question of the purpose of the Recovery Air app.
BTW I had initially tried the support chat but it was unavailable. I sent a message but over 36 hours later I have not received a reply.
BTW I had initially tried the support chat but it was unavailable. I sent a message but over 36 hours later I have not received a reply.
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App will not pair with iPhone 11
The Jet Boots work well. However, they will not connect with the app via blue tooth. I have followed all of the instructions, including uninstalling and reinstalling, as well as multiple attempts to work with customer support via chat and email. Still not working and I am told there is no phone number to call. Seriously?!
I will now be sending via email more details about our phone and this app and hope that an update to the app will fix this issue as I cannot use the more advanced features without the app. Very frustrating for such a high end product to have such limited support.
I will now be sending via email more details about our phone and this app and hope that an update to the app will fix this issue as I cannot use the more advanced features without the app. Very frustrating for such a high end product to have such limited support.
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