Iffy service
I’m not sure what’s happened but my service seems to be worse than before. I can’t use my phone in my apartment at all, will be out and about with full bars and no service. I get it’s cheap but damn, tello is cheaper with a more stable connection. Might have to switch back over to them.
Partially functional
Scheduling a future trip for roaming doesn’t work at all.
Save my card???
Why must I save my card for future payments before the transaction is authorized?
Worst platform in USA
Trying to pay your bill on this platform is useless. None of the prompts work properly sign in is improper from the platform to going to use it on your computer.
Disappointed
Wow, the activation process is slow, and there is a real lack of communication its very disappointing. Still waiting on RedPocket to complete port and send the eSIM. Also just paid for my plan and it’s showing expired. Stay clear of this nightmare. The port out process was shady like them.
Already paid , sent sim , have to pay again !???
Disorder
Red Pocket Not Bad; App Slow As Molasses and 50% Unreliable.
Update - 08/18/26 - Tried using the app to up my minutes. It took a while just to get the current tally on the screen. Once it did, I chose an option to add minutes. 3 times I tried - each time force quitting the app in between - after selecting ADD the app takes to a white screen where you wait and and wait and nothing happens.
I just went and ordered a new line with someone else.
Sorry RP. I tried 3 times. I don't know if it is the app or your back end systems but it doesn't work. All good. There is always someone to take your money.
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Update - This app is not even consistent or accurate with current account information that you see when logging in with a web browser. It does keep your minuets/text/data count for the current month accurate.
Today I tried opening the app and it fails saying a network issue. No issue - everything else works fine. Just this app. Password and userid are saved and accurate from previous access. No effort put into this app. Don't load it. Use a browser to be certain of all data including annual renewal.
Another issue is when a new cycle starts it will not start until the end of the day instead of first thing. I mean it recycles before midnight so if you are low on minutes that last day is a wasted day on the plan... big deal.? You decide in your situation.
OLD Write up -
This app was never very good. Try to get it to refresh and it goes off and sometime doesn’t come back. A time or two I had to restart my phone to reset this darn app. Better off logging in from a browser and delete this app. It had been this way for time immemorial so don’t expect any improvement.
I just went and ordered a new line with someone else.
Sorry RP. I tried 3 times. I don't know if it is the app or your back end systems but it doesn't work. All good. There is always someone to take your money.
* * *
Update - This app is not even consistent or accurate with current account information that you see when logging in with a web browser. It does keep your minuets/text/data count for the current month accurate.
Today I tried opening the app and it fails saying a network issue. No issue - everything else works fine. Just this app. Password and userid are saved and accurate from previous access. No effort put into this app. Don't load it. Use a browser to be certain of all data including annual renewal.
Another issue is when a new cycle starts it will not start until the end of the day instead of first thing. I mean it recycles before midnight so if you are low on minutes that last day is a wasted day on the plan... big deal.? You decide in your situation.
OLD Write up -
This app was never very good. Try to get it to refresh and it goes off and sometime doesn’t come back. A time or two I had to restart my phone to reset this darn app. Better off logging in from a browser and delete this app. It had been this way for time immemorial so don’t expect any improvement.
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Poor app design. Too many bugs.
Poor app design. Too many bugs. Customer service does not respond to technical problems. Ignores issues. Does not seem to care. Does not fix reported problems. Closes tickets that are unresolved.
Unlimited pay fails
I pay extra for data
Impossible to contact
I write this as I sit on hold with customer service. I have been on hold for 20 minutes, after having spent multiple hours trying and failing to activate my eSIM. The instructions provided for this with the purchase of a replacement phone for my existing restocked line simply do not work. Disappointed.
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registration error
Not working, registration error, lots of messages
Easy
Very cost efficient and super easy. Never a concern about coverage and the yearly plans are truly excellent!
Great rate, app needs improvement
App checks Face ID 3-4x during login. It just doesn't make sense to check that many times.
Account registration impossible
They get you to pay for their memeberships but don’t allow you to activate. NEVER PURCHASE FROM THESE SCAMMERS
Grrrrr
Can’t ever get it right!
I am on auto pay with husband. Every month they refill his but not mine! They disconnect my phone EVERY month even though I am on auto pay! I have called in EVERY month! They assure me it will never happen again but it does!!!! Same account, same credit card but can’t seem to make my auto pay work. I am SO disappointed in this inept company!
I am on auto pay with husband. Every month they refill his but not mine! They disconnect my phone EVERY month even though I am on auto pay! I have called in EVERY month! They assure me it will never happen again but it does!!!! Same account, same credit card but can’t seem to make my auto pay work. I am SO disappointed in this inept company!
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One click renew
Need to have where you can hit one button to renew that line for the month plan easy simple
Poor service get what you pay for
Poor service get what you pay for Don’t put much weight into it cheep cheep service
no data renewal date
for a long time it never showed when your plan renews. now, after the last few updates it does, but doesn’t tell you anymore when your monthly data will renew. hey what’s so hard to display both information??? also why isn’t the app using Face ID to login? when renewing the plan the price showed, is never what you actually pay, it’s like 20 bucks more. why can’t you just include the fees and make it the same for everyone?
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Good price. Horrible customer service
I have to call every month because auto renew won’t actually happen on my line. They’re vast differences between what you see on the app and what you see on the website. It’s an excellent price for a family, but the company is not ready for primetime.
App is poor quality
Always sign in errors, can’t switch networks inside the app. Best to use the mobile version on your browser.
