Already paid , sent sim , have to pay again !???
Disorder
Red Pocket Not Bad; App Slow As Molasses and 50% Unreliable.
Update - 08/18/26 - Tried using the app to up my minutes. It took a while just to get the current tally on the screen. Once it did, I chose an option to add minutes. 3 times I tried - each time force quitting the app in between - after selecting ADD the app takes to a white screen where you wait and and wait and nothing happens.
I just went and ordered a new line with someone else.
Sorry RP. I tried 3 times. I don't know if it is the app or your back end systems but it doesn't work. All good. There is always someone to take your money.
* * *
Update - This app is not even consistent or accurate with current account information that you see when logging in with a web browser. It does keep your minuets/text/data count for the current month accurate.
Today I tried opening the app and it fails saying a network issue. No issue - everything else works fine. Just this app. Password and userid are saved and accurate from previous access. No effort put into this app. Don't load it. Use a browser to be certain of all data including annual renewal.
Another issue is when a new cycle starts it will not start until the end of the day instead of first thing. I mean it recycles before midnight so if you are low on minutes that last day is a wasted day on the plan... big deal.? You decide in your situation.
OLD Write up -
This app was never very good. Try to get it to refresh and it goes off and sometime doesn’t come back. A time or two I had to restart my phone to reset this darn app. Better off logging in from a browser and delete this app. It had been this way for time immemorial so don’t expect any improvement.
I just went and ordered a new line with someone else.
Sorry RP. I tried 3 times. I don't know if it is the app or your back end systems but it doesn't work. All good. There is always someone to take your money.
* * *
Update - This app is not even consistent or accurate with current account information that you see when logging in with a web browser. It does keep your minuets/text/data count for the current month accurate.
Today I tried opening the app and it fails saying a network issue. No issue - everything else works fine. Just this app. Password and userid are saved and accurate from previous access. No effort put into this app. Don't load it. Use a browser to be certain of all data including annual renewal.
Another issue is when a new cycle starts it will not start until the end of the day instead of first thing. I mean it recycles before midnight so if you are low on minutes that last day is a wasted day on the plan... big deal.? You decide in your situation.
OLD Write up -
This app was never very good. Try to get it to refresh and it goes off and sometime doesn’t come back. A time or two I had to restart my phone to reset this darn app. Better off logging in from a browser and delete this app. It had been this way for time immemorial so don’t expect any improvement.
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Poor app design. Too many bugs.
Poor app design. Too many bugs. Customer service does not respond to technical problems. Ignores issues. Does not seem to care. Does not fix reported problems. Closes tickets that are unresolved.
Unlimited pay fails
I pay extra for data
Impossible to contact
I write this as I sit on hold with customer service. I have been on hold for 20 minutes, after having spent multiple hours trying and failing to activate my eSIM. The instructions provided for this with the purchase of a replacement phone for my existing restocked line simply do not work. Disappointed.
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