Double booking Issue and asked to the cancellation fee
Very bad app experience with Red Taxi due to a double booking issue.
While trying to book a cab, the app kept showing the “searching for driver” screen without any confirmation. Since it looked stuck, I retried the booking. During that time, one driver called me, so I assumed the booking was confirmed only once. Then the second booking confirmation screen appeared.
But without any proper indication or warning, the first search had also created another booking. As a result, two drivers arrived for the same trip.
When I contacted Red Taxi support, they told me that I should have validated the rides properly if double bookings were created. Honestly, as a customer, when I’m in a hurry getting ready, packing things, and managing travel, how am I supposed to continuously monitor and verify whether the app silently created multiple bookings?
Also, only one driver called me during the booking process. The second driver only contacted me after reaching the pickup location. So naturally, I believed there was only one confirmed ride.
When I requested cancellation for one ride, I was still asked to pay the cancellation fee. I paid it because I didn’t want the drivers to lose income or face issues from Red Taxi for something that was clearly caused by the app’s poor UX and booking flow.
This issue is completely due to bad app design and lack of clear booking status communication. Red Taxi seriously needs to improve the booking experience and prevent duplicate bookings during retries or delayed confirmations.
While trying to book a cab, the app kept showing the “searching for driver” screen without any confirmation. Since it looked stuck, I retried the booking. During that time, one driver called me, so I assumed the booking was confirmed only once. Then the second booking confirmation screen appeared.
But without any proper indication or warning, the first search had also created another booking. As a result, two drivers arrived for the same trip.
When I contacted Red Taxi support, they told me that I should have validated the rides properly if double bookings were created. Honestly, as a customer, when I’m in a hurry getting ready, packing things, and managing travel, how am I supposed to continuously monitor and verify whether the app silently created multiple bookings?
Also, only one driver called me during the booking process. The second driver only contacted me after reaching the pickup location. So naturally, I believed there was only one confirmed ride.
When I requested cancellation for one ride, I was still asked to pay the cancellation fee. I paid it because I didn’t want the drivers to lose income or face issues from Red Taxi for something that was clearly caused by the app’s poor UX and booking flow.
This issue is completely due to bad app design and lack of clear booking status communication. Red Taxi seriously needs to improve the booking experience and prevent duplicate bookings during retries or delayed confirmations.
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Response from developer
We’re really sorry about your experience. We request you to share the booking IDs of both rides with us at [customersupport@redtaxi.co.in] and highlight the booking for which you were charged a cancellation fee. We would like to review the issue and help resolve it for you.
Go to Taxi App in Tamil Nadu
Easy and seamless booking experience
Response from developer
Thank you for choosing RedTaxi :)
Worst experience
Worst app ever...booked a cab from red taxi for sightseeing and trip to coimbatore....booked 150km sightseeing in ooty and 80km travel to voimbatore....package came to rs 3700...first of all driver arrived 2 hrs late....next he took another passenger on the road to drop him in coimbatore...didn't took us anywhere for sightseeing....straight to coimbatore....guess how much the charges came for 93km....same 3700...we adked him to wait a few minutes to confirm the price with customer care...he didn't....started threatening....shouting on road....redtaxi doesn't even wanna compensate the amount or anything.....
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Response from developer
We’re really sorry about your experience. Delayed pickup, trip handling issues, driver behaviour, and concerns around fare are not acceptable. This is not the level of service we aim to provide. Please share more details at customersupport@redtaxi.co.in so we can investigate this further.
Best local service
Neat app, Neat service.
Some area for improvements for the app:
1. OTP can be shown in live activities like namma yathri, always a hassle to open the app and find the OTP.
2. Option to turn off unwanted notifications. Don't like the junk notifications thats sent to my phone often.
Some area for improvements for the app:
1. OTP can be shown in live activities like namma yathri, always a hassle to open the app and find the OTP.
2. Option to turn off unwanted notifications. Don't like the junk notifications thats sent to my phone often.
Response from developer
Thank you, we will look into the issues you've mentioned.
Reliable and Convenient
I have used Red Taxi for several trips and overall it has been a solid experience. The app is clean and easy to use, bookings are quick, and most drivers arrive on time. Fares are reasonable and rates are generally comfortable.
I did have a couple of unpleasant encounters with drivers who were rude and seemed rushed. Those were disappointing, but they were exceptions rather than the norm. I’d like to see better driver training and follow up when complaints are filed.
All in all, a reliable taxi app with room for improvement - happy to give 4 stars.
I did have a couple of unpleasant encounters with drivers who were rude and seemed rushed. Those were disappointing, but they were exceptions rather than the norm. I’d like to see better driver training and follow up when complaints are filed.
All in all, a reliable taxi app with room for improvement - happy to give 4 stars.
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Response from developer
Thank you for your detailed feedback! We’re glad you’ve had a smooth experience overall. We’ve noted your concern about driver behaviour and will continue working on improving training and consistency.
No international number or WhatsApp or email option for login
App is supposed to make things easy to book. But the app doesn’t have the fundamental login method- username or email to authenticate. Instead it asks for an Indian phone number only to access.
Response from developer
Sorry to hear this. We understand your concern about login options, and we’re working on improving accessibility and authentication methods.
Wonderful Journey
Reliable Service can be expected from Red taxi on 24x7, 365 basis. Dedicated drivers, quick turn around time, on time pick ups and arrival at destination.
Most of the vehicles are maintained well.
No bargains from drivers and rather polite attitude extended by drivers especially in Coimbatore zone.
There may be exceptions but very scarce.
Reliable and safe but efficient services are available when compared to competitors.
At times, the app misbehaves with respect to uploading current location as well as updating the location of vehicle.
App needs improvisation especially when most of the customers are more novice to handling the smartphone but correctness is essential for operations.
Best Wishes and Regards
Most of the vehicles are maintained well.
No bargains from drivers and rather polite attitude extended by drivers especially in Coimbatore zone.
There may be exceptions but very scarce.
Reliable and safe but efficient services are available when compared to competitors.
At times, the app misbehaves with respect to uploading current location as well as updating the location of vehicle.
App needs improvisation especially when most of the customers are more novice to handling the smartphone but correctness is essential for operations.
Best Wishes and Regards
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Response from developer
Thank you for your detailed feedback! We’re glad to hear you’ve had a reliable experience overall. We’ve noted your concerns about the app and have worked on improving location accuracy and usability.
No international phone number allowed?
It is puzzling that a taxi booking app would exclude people with non-India phone number. This should not be a limitation in 2026.
Response from developer
Thank you for your feedback. We recognize this limitation and are working towards improving access for users with international numbers.
Improved over time. It’s my favourite now.
Everything has improved and must of the out the f city drivers have learned the ropes.
The management has also made changes for the improvement of services.
I now use Red Taxi almost exclusively.
The management has also made changes for the improvement of services.
I now use Red Taxi almost exclusively.
Very nice app
5 star because drivers never ask for extra amount.
Absurd prices
Absurd prices, price detailing is not available as warning if there is surcharges. Prices set for SUV variant is hectic and not logical. Also it does not provide clear info on minimum charges and
charges per kms is invariably high. The app is not user friendly and not providing the price break up detailing before pickup for SUV. There is difference in minimum charges on regular pickup for SUV variants as cost more like package kind of deal which makes no sense during ride.
charges per kms is invariably high. The app is not user friendly and not providing the price break up detailing before pickup for SUV. There is difference in minimum charges on regular pickup for SUV variants as cost more like package kind of deal which makes no sense during ride.
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Increasing fare
The final fare displayed after the trip consistently exceeds the initially quoted estimated maximum amount by ₹50 to ₹150, which is misleading. customer support has been unresponsive even after the complaints. Such deceptive practices reflect poorly on Red Taxi’s credibility. It’s advisable to consider alternative providers who offer more transparency and reliability.
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Chennai airport service
They have a support team in airport and you can contact them for promotional discount. They are really helpful
Cab service is good
Very professional service , tried many times in Chennai drivers only stick with the bill and they don’t demand extra
Perfect cab Service
Applications was nice and cab service was great they won’t get any additional amount apart from what showing. Fantastic service
Exceptional
I used this for the first time in Coimbatore and was so impressed by the professional attitude of the cab drivers. They are highly polite and punctual infact before time. Driving is excellent and of all the rides I took the cabs were very clean n well maintained unlike the ones I have previously used in Ola and Uber. The fare was also ok priced not too high. Please start this service in Bengaluru.
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Review from Chennai
3 stars because of repeated delays in assigning a driver with cab reservation. I always reserve well in advance, but sometimes receive a call from customer support 5 minutes before my scheduled time, telling me that the original driver had canceled and they need to assign a new driver. This usually takes 15-20 minutes and derails my plans. I understand if this happens once, but it has now happened multiple times. If I need to make alternate reservations, I need to know more than 5 minutes in advance. Essentially, you can’t book and relax, be prepared for the scenario of having to wait longer than planned, defeating the purpose of reservation.
Great app otherwise , needs operational improvement
Great app otherwise , needs operational improvement
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Poor Vehicle horrible Customer Support
I took the taxi for in out station drive and the vehicle broke down half way but Red Taxi provided no support or even bothered to call for 45 min after I took a public transport they discussed only about the payment to be done with not even an apology for courtesy. Also not every time there is a CNG fill you will pay for the time and distance covered for your pocket.
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Good service but zero trust
I regularly book cab for my mom if I am busy with work and last time she went on a trip driver collected cash from my mom and I have also paid through upi as most of the time i do but when I reported the incident driver refused that he didn’t received cash and support team is also rejecting the claim before they provided 2 option as red taxi wallet or cash so I ask for drivers upi and send directly to them last time they integrated upi in app so I paid that’s where I made mistake and the driver is misusing and rejecting my claim please use this redtaxi service with caution
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Worst service ever
I booked a cab a day before for an outstation journey. I was suppose to start in the morning at 5:30. The cab got confirmed a day before. But on the day of travel no details of driver has come, I called costumer care. They kept saying please wait for 5 mins we will call and no called back. And cab never came. Worst service. Dont book your cans from Red Taxi ever.
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