Ineffective app
Waste of time. App crashes constantly. I was told by my employer that I would receive gift cards by completing tasks within the app but it crashes before I can even see if the rewards are there.
Poor
Functions on the website never works and it goes on days without being available to access it.
Cant redeem rewards
Unable to redeem. The button no longer shows. Annoying
Redemptions
Redemptions have been unavailable for far too long, and I’m not able to log eligible activities
Struggle to update
Edit: app bug has been resolved after a week or so. Still a bit of a clunky app and need to regularly open Apple Health and then the Empower app to get Empower to pull latest fitness/step data in.
Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.
Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.
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Fix the App
I’d like to use this app for WellPower activities, but there are significant log in issues and I’m unable to even access the activities from the app. It’s completely unusable.
Great app, bugs fixed
I’m amending my previous review now that the infinite death loop bug has been fixed. The app is a good way to stay in shape and meet your health goals. I would recommend!
Not updating
I’ve tried for a few days now to re-download the app because it says there’s an update every time I go to it. And when I go to the App Store, all it says is open there isn’t an opportunity to re-download it. It’s super frustrating as I am trying to log things and can’t.
Struggle to update
I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.
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Response from developer
Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.
Unable to use/uodate
I went to open the app and it told me the version I had was out of date. So I updated it. It still tells me to update to newest version. When I go to the App Store, it now says “open” and upon opening it, it again tells me to update. What a vicious cycle. App is unusable!
Useless update button
Why say there is an update needed and when you click on the update button it takes you to the App Store and the only option is to open the app again! Get this fixed!
App issues- buyer beware
I did the App update to version 14.0.2 from my App Store as prompted. Then when I try to login, the same prompt pop-up happens and I’m taken to the App Store again where there is no update to do. What is happening ??!?? I have turned my phone off and on and deleted the app only to install it again where the same cycle happens. I am stuck and unable to get access to my health information. Please fix your App issues!! You have hijacked my personal information and left me without a way to access it. Not cool. This is a warning to anyone who is thinking of using this App. Beware of the trap!
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What happened
This used to be great. I would do my annual surveys and log my appointments and get my $ as an incentive. Now it won’t even open. It tells me I had to update the app which I have. It still tells me I have to update. So I just go in circles.
Can’t do a update
I keep trying to get on the app and it tells me that there is a update so when I hit to update it goes to the app says open and it just keeps going in circles and not being able to update. What do I need to do I have uninstalled and reinstalled and it still doesn’t work.
Unable to access
This has been a great app until version 14.0.2. When I try to access the app, a pop-up hard directs me to the App Store to update to the new version. I’ve deleted the app, refreshed my phone with no luck. Now Regence Empower is useless to me.
“Need to update” even when it’s already updated
I updated it and every time I go to login it doesn’t let me and says I need to update. I deleted the app and redownload it. Happened again.
Keeps asking to Upload to Latest version
I have the latest version currently available in the iTunes Store, but the app continues to prompt me to update to version 14.0.2. I’ve already tried deleting and reinstalling the app, but the issue persists.
Because of this, I’m unable to log in or use the app. It keeps sending me into a loop: directing me to the store, showing that no update is available, reopening the app, and then prompting me to update again.
Because of this, I’m unable to log in or use the app. It keeps sending me into a loop: directing me to the store, showing that no update is available, reopening the app, and then prompting me to update again.
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Terrible
I have never had an app work so poorly. We’re pushed to use it and complete the assessments through work but then can’t even navigate anything on the app. It tells me I need to update it but then when I click the update link it takes me to the app store with no where to update. I have tried many times to verify my email, as it prompts me to do so every time i log in to the app. I never receive an email. I’ve tried many times and nothing ever comes through. I’ve checked all folders including junk/spam. I have no way of seeing the biometric screening I went to do this week. It’s not even showing up in the “in progress” section. At this rate I’ll be surprised if I’m ever able to claim/redeem the promised rewards. I’m surprised nothing has changed, considering similar reviews were made 2-3 years ago.
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Good ideas, poor execution
The app is glitchy and doesn’t always save. It’s also not easy to understand what assessments I’ve completed and which ones I need to complete. The rewards are also not adding up correctly.
Just... okay
This app needs an overhaul, mostly in UI/UX. I've seen much better options out there, and I wish this one would catch up to some of the better apps.
