Regence Empower User Reviews

Name: Regence Empower
Rating: 2.5 (240 reviews)

Regence Empower

Onlife Health, Inc.

💪 Health & Fitness

Customer Experience

Positive experience7.2% of reviews

Neutral3.1% of reviews

Negative experience89.7% of reviews

~ Based on 97 written reviews from the US App Store.

What users say

Summarized from real user reviews of Regence Empower. Based on 240 reviews and a 2.5/5 average, it highlights the 5 positives and 12 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Easy to use interface
🎯Helpful for tracking wellness goals
💰Convenient access to rewards on-the-go
🤝Fun team challenge features
✅Good underlying health programs

Negative things

🐛Frequent app crashes and freezes
⏳Extremely slow performance and loading times
🔄Infinite update loop preventing app access
❌Login failures and authentication issues
🔌Poor device synchronization (Apple Health, Fitbit, etc.)
📊Blank or non-functional screens
💔Rewards redemption system broken
🎯Health assessment gets stuck or won't load
📧Email verification not working
🖥️Poor UI/UX design and outdated interface
⚠️Persistent bugs unfixed for years
🔐Password reset feature non-functional

Is Regence Empower Safe?

Regence Empower has mixed safety signals based on user ratings. AppsHunter Safety Score for Regence Empower is 52/100.

This assessment is based on 240 user ratings, with an App Store average of 2.5/5.

Safety Analysis

34.6% of ratings point to a safe experience

3.8% of ratings suggest some concerns

61.7% of ratings point to a risky experience

~ Based on 240 App Store ratings for Regence Empower.

Is Regence Empower Legit?

Regence Empower appears to be a legitimate app. AppsHunter Legitimacy Score for Regence Empower is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Terrible

The UI is clunky, it takes forever for it to sync my Apple Health data, and now it won’t even let me log in at all! I’ve tried redownloading the app a million times and it doesn’t help. Just takes me to a blank white screen after telling me my iPhone is offline (although it very clearly is connected to WiFi). I really need this to work so I can sync my steps for a work challenge next week so I am pretty frustrated.

emwanders104

6 days ago

Response from developer

We're sorry, especially with a work challenge coming up and your steps on the line. The login and white screen problems have been fixed on our side. We know you've reinstalled more than enough already, but one more fresh install now that the fix is live should get you in and syncing. If it doesn't, please call us at 877-709-0201, Mon–Fri 7AM–10PM CST and we'll make sure you're ready before next week.

Awful App

After getting passed the login page I just get met with a white screen and there is no way to get passed it. I have undownloaded and redownloaded and nothing seems to work. It seems with they don’t take care of this app as someone had this same problem over a year ago in the reviews. That’s pretty terrible.

shelbyloring

13 days ago

Response from developer

This app matters to us and getting stuck on a white screen with no way forward is exactly the kind of thing we want to catch. It's been fixed on our side now, so please close and reopen the app and try again. If you still hit the wall, call us at 877-709-0201, Mon–Fri 7AM–10PM CST and we'll help you through it.

Won't open

I've been using this with not many problems for a few months. Starting today when in try & open it I just get a white screen. I've deleted the app & it does not show on my phone app list. When I try and download a fresh version it shows that I have the app already. I'm stuck in limbo now.

2902Cedar

18 days ago

Response from developer

Thanks for the detailed report, and sorry you've been stuck! We've fixed this and are working to get it live as quickly as possible. If you need help in the meantime, call us at 877-709-0201 Mon–Fri 7AM–10PM CST. We look forward to getting you back up and running soon.

Ineffective app

Waste of time. App crashes constantly. I was told by my employer that I would receive gift cards by completing tasks within the app but it crashes before I can even see if the rewards are there.

MarLynn825

a month ago

Poor

Functions on the website never works and it goes on days without being available to access it.

DayBreck

3 months ago

Cant redeem rewards

Unable to redeem. The button no longer shows. Annoying

onlyreview

5 months ago

Redemptions

Redemptions have been unavailable for far too long, and I’m not able to log eligible activities

Spagirl64

5 months ago

Struggle to update

Edit: app bug has been resolved after a week or so. Still a bit of a clunky app and need to regularly open Apple Health and then the Empower app to get Empower to pull latest fitness/step data in.

Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

axtpx

6 months ago

Response from developer

Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

Fix the App

I’d like to use this app for WellPower activities, but there are significant log in issues and I’m unable to even access the activities from the app. It’s completely unusable.

haley13!

6 months ago

Great app, bugs fixed

I’m amending my previous review now that the infinite death loop bug has been fixed. The app is a good way to stay in shape and meet your health goals. I would recommend!

SeattleMAG

6 months ago

Response from developer

Thank you for updating your review — we truly appreciate you giving the app another try. We’re glad to hear things are now working as expected and that the app is helping you stay on track with your health goals. Thanks for the recommendation!

Not updating

I’ve tried for a few days now to re-download the app because it says there’s an update every time I go to it. And when I go to the App Store, all it says is open there isn’t an opportunity to re-download it. It’s super frustrating as I am trying to log things and can’t.

Mrs.Petti

6 months ago

Struggle to update

I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

axtpx

6 months ago

Response from developer

Unable to use/uodate

I went to open the app and it told me the version I had was out of date. So I updated it. It still tells me to update to newest version. When I go to the App Store, it now says “open” and upon opening it, it again tells me to update. What a vicious cycle. App is unusable!

dmndldy

6 months ago

Useless update button

Why say there is an update needed and when you click on the update button it takes you to the App Store and the only option is to open the app again! Get this fixed!

PAliverbird

6 months ago

App issues- buyer beware

I did the App update to version 14.0.2 from my App Store as prompted. Then when I try to login, the same prompt pop-up happens and I’m taken to the App Store again where there is no update to do. What is happening ??!?? I have turned my phone off and on and deleted the app only to install it again where the same cycle happens. I am stuck and unable to get access to my health information. Please fix your App issues!! You have hijacked my personal information and left me without a way to access it. Not cool. This is a warning to anyone who is thinking of using this App. Beware of the trap!

sportzkitten

6 months ago

Response from developer

What happened

This used to be great. I would do my annual surveys and log my appointments and get my $ as an incentive. Now it won’t even open. It tells me I had to update the app which I have. It still tells me I have to update. So I just go in circles.

AKB2945

6 months ago

Can’t do a update

I keep trying to get on the app and it tells me that there is a update so when I hit to update it goes to the app says open and it just keeps going in circles and not being able to update. What do I need to do I have uninstalled and reinstalled and it still doesn’t work.

hotrub

6 months ago

Response from developer

Unable to access

This has been a great app until version 14.0.2. When I try to access the app, a pop-up hard directs me to the App Store to update to the new version. I’ve deleted the app, refreshed my phone with no luck. Now Regence Empower is useless to me.

Amiereader

6 months ago

“Need to update” even when it’s already updated

I updated it and every time I go to login it doesn’t let me and says I need to update. I deleted the app and redownload it. Happened again.

B.E.L.H.2024

6 months ago

Keeps asking to Upload to Latest version

I have the latest version currently available in the iTunes Store, but the app continues to prompt me to update to version 14.0.2. I’ve already tried deleting and reinstalling the app, but the issue persists.

Because of this, I’m unable to log in or use the app. It keeps sending me into a loop: directing me to the store, showing that no update is available, reopening the app, and then prompting me to update again.

crazylady_or

6 months ago

Response from developer

Thank you for taking the time to share your feedback. We’ve made an update to address the behavior you described, and the app now works as expected on the current version. If you’re still seeing this message, please confirm you have the latest version installed and try reopening the app. If the issue continues, our support team is available to assist Monday through Friday, 7 am to 9 pm CST at 877-709-0201.