Regence Empower User Reviews

Name: Regence Empower
Rating: 2.5 (230 reviews)

Regence Empower

Onlife Health, Inc.

💪 Health & Fitness

What users say

Summarized from real user reviews of Regence Empower. Based on 230 reviews and a 2.5/5 average, it highlights the 5 positives and 12 negatives reviewers mention most about this Health & Fitness app.

Positive things

👍Easy to use interface
🎯Helpful for tracking wellness goals
💰Convenient access to rewards on-the-go
🤝Fun team challenge features
✅Good underlying health programs

Negative things

🐛Frequent app crashes and freezes
⏳Extremely slow performance and loading times
🔄Infinite update loop preventing app access
❌Login failures and authentication issues
🔌Poor device synchronization (Apple Health, Fitbit, etc.)
📊Blank or non-functional screens
💔Rewards redemption system broken
🎯Health assessment gets stuck or won't load
📧Email verification not working
🖥️Poor UI/UX design and outdated interface
⚠️Persistent bugs unfixed for years
🔐Password reset feature non-functional

Top reviews

Most Recent Highest Rated Lowest Rated

Struggle to update

Edit: app bug has been resolved after a week or so. Still a bit of a clunky app and need to regularly open Apple Health and then the Empower app to get Empower to pull latest fitness/step data in.

Prior review: I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

axtpx

5 months ago

Response from developer

Thank you for your feedback, and we’re sorry for the inconvenience! We’ve made an update to address this behavior, and the app should now work as expected on the current version. If you’re still seeing the message, please confirm you have the latest version installed and try reopening the app. Our support team is happy to assist if needed Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

Great app, bugs fixed

I’m amending my previous review now that the infinite death loop bug has been fixed. The app is a good way to stay in shape and meet your health goals. I would recommend!

SeattleMAG

5 months ago

Response from developer

Thank you for updating your review — we truly appreciate you giving the app another try. We’re glad to hear things are now working as expected and that the app is helping you stay on track with your health goals. Thanks for the recommendation!

Not updating

I’ve tried for a few days now to re-download the app because it says there’s an update every time I go to it. And when I go to the App Store, all it says is open there isn’t an opportunity to re-download it. It’s super frustrating as I am trying to log things and can’t.

Mrs.Petti

5 months ago

Response from developer

Struggle to update

I opened the app a week ago to ensure my activity data was tracking and syncing only to find a prompt saying I needed to update to the new version of the app. I clicked to follow the link to the updated version on the App Store but all I see is an option to Open the app. I decided to uninstall and reinstall the app. No luck. I waited a week in hopes this bug would be fixed, but when I tried uninstalling and reinstalling today, I get the same “new version available” message in the app sign-in page and can’t access WellPower data.

axtpx

5 months ago

Response from developer

App issues- buyer beware

I did the App update to version 14.0.2 from my App Store as prompted. Then when I try to login, the same prompt pop-up happens and I’m taken to the App Store again where there is no update to do. What is happening ??!?? I have turned my phone off and on and deleted the app only to install it again where the same cycle happens. I am stuck and unable to get access to my health information. Please fix your App issues!! You have hijacked my personal information and left me without a way to access it. Not cool. This is a warning to anyone who is thinking of using this App. Beware of the trap!

sportzkitten

5 months ago

Response from developer

Can’t do a update

I keep trying to get on the app and it tells me that there is a update so when I hit to update it goes to the app says open and it just keeps going in circles and not being able to update. What do I need to do I have uninstalled and reinstalled and it still doesn’t work.

hotrub

5 months ago

Response from developer

Keeps asking to Upload to Latest version

I have the latest version currently available in the iTunes Store, but the app continues to prompt me to update to version 14.0.2. I’ve already tried deleting and reinstalling the app, but the issue persists.

Because of this, I’m unable to log in or use the app. It keeps sending me into a loop: directing me to the store, showing that no update is available, reopening the app, and then prompting me to update again.

crazylady_or

5 months ago

Response from developer

Thank you for taking the time to share your feedback. We’ve made an update to address the behavior you described, and the app now works as expected on the current version. If you’re still seeing this message, please confirm you have the latest version installed and try reopening the app. If the issue continues, our support team is available to assist Monday through Friday, 7 am to 9 pm CST at 877-709-0201.

Terrible

I have never had an app work so poorly. We’re pushed to use it and complete the assessments through work but then can’t even navigate anything on the app. It tells me I need to update it but then when I click the update link it takes me to the app store with no where to update. I have tried many times to verify my email, as it prompts me to do so every time i log in to the app. I never receive an email. I’ve tried many times and nothing ever comes through. I’ve checked all folders including junk/spam. I have no way of seeing the biometric screening I went to do this week. It’s not even showing up in the “in progress” section. At this rate I’ll be surprised if I’m ever able to claim/redeem the promised rewards. I’m surprised nothing has changed, considering similar reviews were made 2-3 years ago.

Acraven12

5 months ago

Response from developer

Thank you for taking the time to share your experience. We’re sorry it hasn’t met expectations. The update prompt behavior you mentioned has been addressed, and the app should now work as expected on the current version. Please confirm you’re running the latest release. Repeated email verification prompts and missing confirmation emails are not expected. Please contact our support team at 877-709-0201 (Monday–Friday, 7 am–9 pm CST) so they can review your account and assist directly. We appreciate your feedback and are continually working to improve the overall experience.

Good ideas, poor execution

The app is glitchy and doesn’t always save. It’s also not easy to understand what assessments I’ve completed and which ones I need to complete. The rewards are also not adding up correctly.

abswhrit

6 months ago

Response from developer

Thank you for your feedback. We’re sorry for the issues you’ve experienced with saving progress, assessment clarity, and rewards. We’re always looking for feedback like this to improve our UI/UX and overall experience. We’d especially like to review the rewards issue and make sure it’s correct—please contact our support team at 877-709-0201, Monday through Friday from 7 a.m. to 9 p.m. CST, and we’ll be happy to help.

Just... okay

This app needs an overhaul, mostly in UI/UX. I've seen much better options out there, and I wish this one would catch up to some of the better apps.

El_Mengi

7 months ago

Response from developer

Thank you for taking the time to share your feedback. We appreciate you calling out the UI/UX experience, and we understand how important ease of use and design are in a mobile app. Your input has been shared with our product team and helps inform how we think about future improvements. We’re continually evaluating ways to enhance the experience, and feedback like yours is an important part of that process.

Horrible

Can’t even log into my account at all!!! I’ve uninstalled and installed again and the app just doesn’t work directly. Super frustrating

Val0428!

8 months ago

Login

Another useless update. The year is almost over and I haven’t been able to access my reward benefits. I have called customer support and still nothing.

msnewnew1994

8 months ago

So helpful to have on the go!

I have found it really handy to have access to rewards on the go with the app.

MeganB2022

9 months ago

Response from developer

Hello! We're glad to hear you're enjoying the app and appreciate the feedback, as we're always looking to improve the user experience!

Login

I haven’t been able to login in all most a year

msnewnew1994

9 months ago

Login

I haven’t been able to login in all most a year

msnewnew1994

10 months ago

Second rate

Tried to use the 'forgot password/username' feature. It just spins and spins and spins forever, you never are able to actually reset the password or retrieve it. It looks like something that was developed in 2003.

That is in no way a slam on the programs that are hosted in Regence Empower. They are good programs, and they provide benefits to those people who pursue them. It's too bad that such worthwhile programs are put on such a second rate platform.

Not to mention the terrible experience of trying to sync an iPhone or Apple Watch to keep track of your progress. Anybody who can accomplish it gets an award. I used to sync my Fitbit to the system with absolutely no issues.

Stafro

a year ago

Response from developer

We apologize for the inconvenience and we'd like to help you get into the application. We're sorry to hear that the forgot username feature is not working as expected and we've begun an investigation on our side. In the meantime, please reach out to our support team at 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and one of our members will be happy to assist you with your issues. We are also investigating the Fitbit syncing issue mentioned, as you mentioned this worked recently so we're concerned that something broke and are committed to fixing it. We're committed to resolving these issues and ensuring a more reliable experience for you.

Tooooooo Sloooow

It takes a long time to display data. Performance improvements are needed.

Onlife007

a year ago

Login

I haven’t been able to login in all most a year

msnewnew1994

a year ago

Slow and buggy

Regence needs to stop pouring money into this app, or start actually doing something with all the low rating info. This app is extremely buggy and slow to load. Every time I click on a challenge it might open, but most of the time it gives me an error message and times out on me. The actual website isn’t that much better either. For “team challenges”, the app doesn’t show me any of my teammates steps, and the website shows me only some of their steps, even though others are telling me they have logged theirs. Developers…please don’t tell me to contact a number to give more info for people to “look into it”. You have all the info you need from all of these negative reviews. It’s been years. Please just either fix this app the way people are asking, or stop wasting money on it.

angie.83

a year ago

Response from developer

Hello, we recently released a fix to Apple Health data syncing. Please ensure you've downloaded the latest version of the app (12.8) to resolve your data syncing issues. For additional support, reach out to our support team at 877-709-0201 Monday through Friday, 7 AM to 9 PM CST. Thanks!

Doesn’t work

I can’t even log in to the app, so pretty terrible. From the other reviews it seems like this has been an issue for a long time that they apparently can’t fix.

Brnd0n666