Maintenance tracking is a game changer
A few months in and I can say: I love being able to see exactly when someone is coming and what's been done. No more wondering if my request got lost. Highly recommend.
Can’t sign in anymore as Tenant
I am unable to sign in anymore using my regular email. How am I supposed to ask for maintenance help for my apartment???
Horrible
I had an awful experience with this app. It logged me out and told me to sign back in using my business email. When I tried both my business email and the regular email I had been using before, the system said neither was recognized. When I tried to report the issue, the app just kept telling me to make sure I was using the correct email, which wasn’t helpful at all. There’s basically no real support available through the app.
Overall, the app feels terribly designed and extremely frustrating to use. It seems like they have no intention of fixing the problems. Now, instead of handling things easily in the app, I have to contact people by phone or email, and if I’m not home I can’t even talk to anyone in person. The response time is often very slow. The only useful thing about the app used to be submitting maintenance requests, but now even that feels unreliable.
Overall, the app feels terribly designed and extremely frustrating to use. It seems like they have no intention of fixing the problems. Now, instead of handling things easily in the app, I have to contact people by phone or email, and if I’m not home I can’t even talk to anyone in person. The response time is often very slow. The only useful thing about the app used to be submitting maintenance requests, but now even that feels unreliable.
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Absolutely Horrible
App logged me out den told me to sign in using business email I put my regular email I had in before the one they logged me out of and it’s saying that my email isn’t recognized in any of the building system. When your press report it just tells you to make sure you’re using the correct email. There’s no real way to get help or support on this app. App is disgustingly horrible and just down right bad and they have no plans on fixing it clearly just a waste now u have to go talk to ppl and call and send emails of your not home to physically talk to anyone and sometime the response time is very long. Other than when I can just submit a maintenance request in the app and it gets done
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Horrible
After being on for a few years telling me that I need to put in my business email as I am a resident .. this makes no sense sent numerous emails to no avail Horrible app
Keeps crashing
This app keeps refreshing and going back to the previous step every 5 seconds.
Buggy
Can't add a maintenance request from the app
No Face ID
This app logs me out every few days and doesn’t support Face ID.
Poor user functionality
They removed mobile key, this is literally the worst app ever because they removed core functionality. Whichever product manager, development studio and devs created this; this is an insult to the craft of making good apps
Features removed
Why did you remove the ability to open our apartment doors? And when is it coming back?
Bad update
The new version not show delivery anymore. The update makes my life harder.
Why did the update make the app worse
Less features than before…why. I can’t see my packages or see and modify guest access
Downgraded
Every time they update the app it gets worse and worse. Removed great features like the key which was super useful for my kids.
Downgrade
Took away the few useful features the app had (package delivery for one) and is now a cluttered mess
New app - too many bugs
Can’t submit maintenance requests as of 6/24 and view our bill
Loss of Features
Agree with the last review. A useful app has been ruined with a UI update that omits key features like FaceID, the Bluetooth key to unlock my door. Instead there’s new content which I don’t care for. Key features seem to be missing and this tries to steer you to use Bilt for payments which has privacy concerns.
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Worst update
What on Earth. You took a decent all and made it unusable. It’s complicated to use and has a terrible user experience. Switch back to the old app!
My Related
Keep up the good work!
Ok
Would be better if app provided options for service requests for amenities, such as issues with gym equipment.
Looking for Home Key Support in iOS 15
Pretty good app but would love to see the unlock feature updated to support keys in the Wallet app. The current unlock feature is a bit rickety.
