Very Slow Response Time
Overall this app works well. Good functionality. But it is way too slow to respond to user input. I expect better.
App keeps losing hearing aids
Need to stabilize connection to the app
Terrible
This app is terrible. It constantly deletes my favorites and then I have to uninstall, reinstall and set everything up again. When it works everything is fine, but that isn’t as often as I would like. I would appreciate it if you guys would finally fix the app. I have been dealing with it for almost 5 years now.
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Needs improvement
I like my Resound Nexia, but wish it did a better job of switching input source, like when listening to a YouTube?
Disconnects
My hearing aids keep getting unpaired. This is the second day in a row I have had this problem. I don’t have time each morning to go through the steps to add them back to the app.
disconnection
frequently disconnects one hearing aid from the app
Hearing
Nice hearing aids
Why?
The app won’t connect to my hearing aids.
Améliorations nécessaires
Trop de latence pour se connecter, plus d’affichage de lien audikast si on sort de l’appli donc plus de réglage du volume possible
Response from developer
Nous sommes désolés d'apprendre les difficultés que vous rencontrez. Veuillez contacter appsupport@gnresound.com pour obtenir de l'assistance. Cordialement.
Streaming mauvais
Utilisateur d’un iPhone 17 pro Max, en test sur Vivia VI960, autant je suis convaincu par leur qualité et capacité en tant qu’aide auditive dans la vie de tous les jours autant en streaming et conversation téléphonique c’est inaudible : pas de basses, effet de sibilance, impression de saturation sur certains graves, très désagréable .
J’ai déjà envoyé un mail à votre support, j’attends une réponse.
J’avais des phonak, je pense opter à nouveau pour cette marque. Dommage
J’ai déjà envoyé un mail à votre support, j’attends une réponse.
J’avais des phonak, je pense opter à nouveau pour cette marque. Dommage
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Response from developer
Nous sommes désolés d'apprendre les difficultés que vous rencontrez. Veuillez contacter appsupport@gnresound.com pour obtenir de l'assistance. Cordialement.
Primitive
It's confusing, inaccurate in some areas, and missing 90% of what it should have. It doesn’t even have a search function.
Worst app ever
This app which is recommended by the resound company that makes my hearing aids tells me my hearing aids are not compatible with get app
And then dumps me to the same app in the App Store
And then dumps me to the same app in the App Store
What’s Smart 3D
??
The Best
These truly are the best !
Room for improvement
After reading other reviews, I can’t see how this app averages 4.7/5 stars!?
There are many negative reviews and comments, and many one star ratings.
I purchased the Resound brand because of compatibility with Cochlear.
I’ve used 2 other hearing aid apps with features not available on this one.
It’s not possible to change the volume and change programs through the hearing aid; only one or the other.
The colors are hard to see, especially while driving or in the sun, and it’s necessary to use the app while driving to make changes.
AND, you have to turn the Bluetooth off when you change from one device to another, for example: this can be connected to either my iPhone or iPad, not both.
And there is no option for directional focus-this was a valuable feature with my former brand.
During only 10 days of use, I’ve had to reinstall the app twice because of lost connection.
There are many negative reviews and comments, and many one star ratings.
I purchased the Resound brand because of compatibility with Cochlear.
I’ve used 2 other hearing aid apps with features not available on this one.
It’s not possible to change the volume and change programs through the hearing aid; only one or the other.
The colors are hard to see, especially while driving or in the sun, and it’s necessary to use the app while driving to make changes.
AND, you have to turn the Bluetooth off when you change from one device to another, for example: this can be connected to either my iPhone or iPad, not both.
And there is no option for directional focus-this was a valuable feature with my former brand.
During only 10 days of use, I’ve had to reinstall the app twice because of lost connection.
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Used to be good
When I first got my hearing aids about 7-8 years ago I was really impressed with the level of control and functionality of the app. Lately though, every time I open the app it glitches out, then crashes or won’t let me change modes or activate speech clarity until I force close it, even if I just opened it. The volume control only works in separate mode until it crashes. Would be great if the updates were actual improvements.
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Good app
Let’s me see when I need to recharge. Also lets me adjust volume and filter s
3d
This app is great for hearing aids I recommend it
OK, I guess
I have been using the resound Vivia 7 hearing aids since October 25, and there are still plenty of bugs to work out. I’m not sure that the Smart 3D app has been updated since I purchased the hearing aids.
I like the fit, but it might be worthwhile looking into the additional ear domes that are available from resound.
Also, the sound enhancer features are mediocre at best. It’s a three band equalizer with no other options unless you’ve purchased the ridiculously expensive premium Vivia 9 or higher. I spent close to $6000 on these hearing aids. Don’t be surprised when insurance only covers about 1/3 of the price. The extra features on sound enhancer should be available to the user for all models. My Audiologist has tried tweaking them the best she could, but it is still limited. On a scale of 1 to 10, I would rate these hearing aids and the usability at about 6. Definitely shop around!
I like the fit, but it might be worthwhile looking into the additional ear domes that are available from resound.
Also, the sound enhancer features are mediocre at best. It’s a three band equalizer with no other options unless you’ve purchased the ridiculously expensive premium Vivia 9 or higher. I spent close to $6000 on these hearing aids. Don’t be surprised when insurance only covers about 1/3 of the price. The extra features on sound enhancer should be available to the user for all models. My Audiologist has tried tweaking them the best she could, but it is still limited. On a scale of 1 to 10, I would rate these hearing aids and the usability at about 6. Definitely shop around!
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Lousy app
Never had problems with the app until today-I’m trying make volume/sound adjustments but it keeps going into reconnecting mode every 2 seconds, not long enough allow me to make sound adjustments. Get this app fixed ASAP!!!
