Terrible
This app is terrible. It constantly deletes my favorites and then I have to uninstall, reinstall and set everything up again. When it works everything is fine, but that isn’t as often as I would like. I would appreciate it if you guys would finally fix the app. I have been dealing with it for almost 5 years now.
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Needs improvement
I like my Resound Nexia, but wish it did a better job of switching input source, like when listening to a YouTube?
Disconnects
My hearing aids keep getting unpaired. This is the second day in a row I have had this problem. I don’t have time each morning to go through the steps to add them back to the app.
disconnection
frequently disconnects one hearing aid from the app
Hearing
Nice hearing aids
Why?
The app won’t connect to my hearing aids.
Primitive
It's confusing, inaccurate in some areas, and missing 90% of what it should have. It doesn’t even have a search function.
Worst app ever
This app which is recommended by the resound company that makes my hearing aids tells me my hearing aids are not compatible with get app
And then dumps me to the same app in the App Store
And then dumps me to the same app in the App Store
What’s Smart 3D
??
The Best
These truly are the best !
Room for improvement
After reading other reviews, I can’t see how this app averages 4.7/5 stars!?
There are many negative reviews and comments, and many one star ratings.
I purchased the Resound brand because of compatibility with Cochlear.
I’ve used 2 other hearing aid apps with features not available on this one.
It’s not possible to change the volume and change programs through the hearing aid; only one or the other.
The colors are hard to see, especially while driving or in the sun, and it’s necessary to use the app while driving to make changes.
AND, you have to turn the Bluetooth off when you change from one device to another, for example: this can be connected to either my iPhone or iPad, not both.
And there is no option for directional focus-this was a valuable feature with my former brand.
During only 10 days of use, I’ve had to reinstall the app twice because of lost connection.
There are many negative reviews and comments, and many one star ratings.
I purchased the Resound brand because of compatibility with Cochlear.
I’ve used 2 other hearing aid apps with features not available on this one.
It’s not possible to change the volume and change programs through the hearing aid; only one or the other.
The colors are hard to see, especially while driving or in the sun, and it’s necessary to use the app while driving to make changes.
AND, you have to turn the Bluetooth off when you change from one device to another, for example: this can be connected to either my iPhone or iPad, not both.
And there is no option for directional focus-this was a valuable feature with my former brand.
During only 10 days of use, I’ve had to reinstall the app twice because of lost connection.
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Used to be good
When I first got my hearing aids about 7-8 years ago I was really impressed with the level of control and functionality of the app. Lately though, every time I open the app it glitches out, then crashes or won’t let me change modes or activate speech clarity until I force close it, even if I just opened it. The volume control only works in separate mode until it crashes. Would be great if the updates were actual improvements.
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Good app
Let’s me see when I need to recharge. Also lets me adjust volume and filter s
3d
This app is great for hearing aids I recommend it
OK, I guess
I have been using the resound Vivia 7 hearing aids since October 25, and there are still plenty of bugs to work out. I’m not sure that the Smart 3D app has been updated since I purchased the hearing aids.
I like the fit, but it might be worthwhile looking into the additional ear domes that are available from resound.
Also, the sound enhancer features are mediocre at best. It’s a three band equalizer with no other options unless you’ve purchased the ridiculously expensive premium Vivia 9 or higher. I spent close to $6000 on these hearing aids. Don’t be surprised when insurance only covers about 1/3 of the price. The extra features on sound enhancer should be available to the user for all models. My Audiologist has tried tweaking them the best she could, but it is still limited. On a scale of 1 to 10, I would rate these hearing aids and the usability at about 6. Definitely shop around!
I like the fit, but it might be worthwhile looking into the additional ear domes that are available from resound.
Also, the sound enhancer features are mediocre at best. It’s a three band equalizer with no other options unless you’ve purchased the ridiculously expensive premium Vivia 9 or higher. I spent close to $6000 on these hearing aids. Don’t be surprised when insurance only covers about 1/3 of the price. The extra features on sound enhancer should be available to the user for all models. My Audiologist has tried tweaking them the best she could, but it is still limited. On a scale of 1 to 10, I would rate these hearing aids and the usability at about 6. Definitely shop around!
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Lousy app
Never had problems with the app until today-I’m trying make volume/sound adjustments but it keeps going into reconnecting mode every 2 seconds, not long enough allow me to make sound adjustments. Get this app fixed ASAP!!!
Firmware or app seems to have broke Auracast
After this update I struggled to accept the updated license agreements and my Auracast started randomly disconnecting one of my hearing aids. It could be the left or the right. No real rhyme or reason. I had my annual VA audiologist visit a few days ago and she upgraded my aids’ firmware. Now my Auracast won’t stay connected to either hearing aid for more than five minutes. The doc had to call support while I was there to create a new profile to get past the license acceptance screens. I’m using an iPhone 15 pro max with the iOS 26.5. Im not sure if it was this app update, the license updates or the firmware update or a combination of all three that caused the issue. The app, aids and Auracast worked flawlessly up until these updates.
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Apple AirPods Technologically Better
Interestingly, while the $3K ReSound are great for improved hearing, the $229 Apple AirPods Pro are technologically superior in other ways (music, noise volume protection, cellular phone calls). It honestly would be highly recommended that ReSound either partners with Apple or that Apple purchases ReSound.
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Best supporting aid
The quality of hearing & durability is great, the charge lasts all day with good clarity.
Multiple Hearing Aids
The app should have the capability (along with an iPhone/Apple) to switch between different hearing aids and not completely wipe the app when you do. I have Nexia 960s and they work well, but had a malfunctioning one and needed a warranty fix. I have a back up set of Resound Ones and if I switch them out, the app gets wiped. There are settings server side that load, but any custom settings get wiped out. It would be very convenient to be able to use multiple sets without a full reset
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