Doesn’t work “Session timeout”
The app doesn’t work. I get an error saying “session timeout“. I have to use the app to pay for parking, but the app doesn’t work. So now I can’t park. I updated the app. I reinstalled the app. It just says “session timeout”. Need to give this app zero stars
Not for tourists
SMS functionality doesn’t work. I have a fully functional international number, as does my wife and neither of us could get an SMS to come through. Couldn’t use the app without it. The chat and international phone number was no help
Cannot extend parking - truly poor functionality
This has happened to me regularly over the last couple of years. Park my car, usually only given the option to park for 2 hours, yet always want more. So, obviously need to use the ‘extend session’, which has “never” worked in the time I’ve had the app. This causes so much stress, as I have to watch and wait for the session to end and start from scratch (or, literally walk back to my car to re enter the info). Clearly there are other glitches I haven’t come across yet, but this one ‘feature’ frustrates me every time!
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Scam
Happens every time in my local car parks; the app will load perfectly for you to start your parking session and pay the pre reserved amount but when you go back on to stop you session the app never loads even though I have perfect signal. This means I end up paying for considerably more time than I actually use and am left feeling like I’ve been scammed!
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Can’t sign up
Absolute trash. Can’t sign up. Doesn’t send sms verification codes.
Terrible money grabbing
Various extras and advertising. Not happy with just money for parking.
Useless
The card readers don’t work. The app won’t load at any of their sites and as for the “ help” number that is totally useless.
Awful. Can’t log in
Why can’t I log in? Surely the whole functionality of this app is based on the ability to login and pay for parking? Yet it’s impossible. Changing password makes no difference.
Unusable
Doesn’t work. Can’t reset password. Doesn’t send links. Slow. Glitchy. By the sound of it the app rips you off. I’ve never managed to get far enough into the process for it to rip me off thankfully.
Awful. Do better.
Awful. Do better.
Garbage!
Absolutely ruins your whole day when you are trying to make a booked time slot and you can’t park because it won’t sent you the stupid code required to park here. Unreal.
Useless for non UK Numbers
Useless for non-UK numbers. So unnecessarily complicated to just pay for parking. The pay and display machines only take coins (who has cash on them in 2026…) and you need to sign up to this to pay for a simple service, yet if you are a tourist or non-resident you have to call them in advance to pre-set up an account….?! Insane.
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Confirmations don't come through
I missed an appointment because this app doesn't work. Your email and sms deliverability is a LIABILITY! Couldn't sign in, therefore couldn't pay, therefore had to go home instead. I would't use any car park that I knew used this sorry system - PayByPhone is much better, despite the constant upselling.
Also shame on the demented car park operator for making this sad app the only option.
Also shame on the demented car park operator for making this sad app the only option.
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Should not be this difficult to use
I just want to park and pay. I don’t want to have to spend 10 minutes of my parking time logging in and searching for car parks that “can’t be found “. I’ve deleted the app and reinstalled it. But whenever I try to use it it says “session timeout - log in again”. I just have logged in. The app simply doesn’t work.
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Login and registration not well designed
I use this app a year ago in Scotland and it worked. But upon return travel, it would not let me login. Would not send a text message. Would not send an email. Would not let me reset my password. And would not let me register. So I’m stuck in the “Twilight Zone”.
Not functional for USA Travelers
While visiting Scotland, my wife and I both tried to get this app working so we could park in Saint Andrews. No matter what we tried the verification text never arrived, even though we verified everything was fine on our end. It requires an email but there's no way to use it as the verification. So I said hey, no problem! I'll use the phone number listed. Got in touch with someone and got told to use the app and they hung up on me. Called again and tried to explain, they didn't care and told me to use the app.
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Response from developer
So sorry for the disruption to your trip! Our SMS system currently requires a UK number (+44) for verification codes. However, the phone support you received was unacceptable, and we're escalating this to our team to ensure it's addressed.
Useless
Like others, I was never sent the code. It was a waste of time.
Use this app if you want to waste your time
15 minute download. And then you can’t just pay, you have to register first. Except it won’t accept ANY password it’s given, even though it claims it meets all complexity requirements. NOT the quicker, easier alternative to coin payments it claims to be. I’ll just be carrying a bag of coins for parking in the future to avoid this garbage.
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Useless
Will not accept any password when creating an account, even when it complies with their requirements. Had to use website instead. Ensh*ttification of council car parks. 🤬
Be Aware
The app is OK but be aware if there is a ticket machine available it is often cheaper than using the app. In Hawkshead car park the app charges more than buying a ticket from the machine.
Not great
Unable to log in or reset password, pretty useless really.
