Doesn’t work for international users
As other reviewers have noted, this simply doesn’t work for international users.
The onboarding / registration process fails on the app and on the web. And the primary reason is because they fail to deliver any SMS messages.
You can try using “+” in the mobile number or “00” - neither will work. You get a limited number of attempts per day and then you’re locked out of the process.
If you use the web site to register - it’s the same process.
And when you call, you get an automated AI menu that can’t understand any of the information it asks you to provide about the vehicle and has no fallback to an actual human.
Your only hope is to find a parking machine that allows you to bypass using RingGo altogether and just pay for the parking on the machine.
I fully expect another automated response to this review empathizing with my frustration and promising to take the feedback seriously.
UPDATE:
As expected, the developer provided a boilerplate answer with an explanation that is belied by the facts in my review. I tried both international number formats in the app and on the web. My phone plan has unlimited international voice & data and international SMS messages from other senders were reliably delivered.
In case it helps anyone else, the solution I found was to use the Chat feature on the website, type “registration” and then type “agent” repeatedly until you get a human. The human will tell you the app doesn’t work for international users (!) and will ask for your info, and will set up your account and add your international phone number (in the “00” format!). You then log in via the RingGo website (not the app!) and pay for your parking.
The onboarding / registration process fails on the app and on the web. And the primary reason is because they fail to deliver any SMS messages.
You can try using “+” in the mobile number or “00” - neither will work. You get a limited number of attempts per day and then you’re locked out of the process.
If you use the web site to register - it’s the same process.
And when you call, you get an automated AI menu that can’t understand any of the information it asks you to provide about the vehicle and has no fallback to an actual human.
Your only hope is to find a parking machine that allows you to bypass using RingGo altogether and just pay for the parking on the machine.
I fully expect another automated response to this review empathizing with my frustration and promising to take the feedback seriously.
UPDATE:
As expected, the developer provided a boilerplate answer with an explanation that is belied by the facts in my review. I tried both international number formats in the app and on the web. My phone plan has unlimited international voice & data and international SMS messages from other senders were reliably delivered.
In case it helps anyone else, the solution I found was to use the Chat feature on the website, type “registration” and then type “agent” repeatedly until you get a human. The human will tell you the app doesn’t work for international users (!) and will ask for your info, and will set up your account and add your international phone number (in the “00” format!). You then log in via the RingGo website (not the app!) and pay for your parking.
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Response from developer
Hello, thank you for updating your review and providing additional context. We sincerely apologise for the initial frustration and for the difficulty you encountered registering your international number. We appreciate you sharing the web chat process that helped resolve your setup, and we have passed your feedback directly to our app developers to improve support for international users.
Could not register
Downloaded app and waited in vain for 6 digit verification code to be delivered. Tried twice and gave up. The ‘help’ on offer gives a number to call to book parking. That’s no help at all really is it. I’m sure this is a useful app but I’ll never know, bit of a waste of time really.
Despise that I have to download an app to park
Ridiculous that you can’t just pay cash.
Be Aware of session errors!!!
Got a PCN due to a session error. Clicked to confirm the session and put my phone away only to come back to a ticket. When I opened the app it said an error had occurred. Honestly poor considering they’ve all but eliminated the ticket machine leaving you with only ringo. Also pay by phone in an underground car park with no signal? Genius idea.
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SMS verify code not coming thru
The SMS verification code isn’t coming through when you attempt to set up an account. Very disappointing!
Not for tourists
Imagine you are not from the UK. Yep! People like that do exist. They come to Britain and rent a car. And then, surprisingly, they need to be able to park said car. Enter RingGo, with its monopolistic presence across UK parking lots. You download it, ready to part way with your hard earned cash. But RingGo won’t let you commit the cardinal sin of paying for parking. Unless you have a UK phone number. But not just any number. If you happen to decide you are the huckleberry here, and pay for a virtual UK number, just for the purpose of bypassing the ONLY way to register for RingGo, which somehow can’t allow said action to be done via email or some other form of authentication, it STILL won’t work. So you sink endless time and money just to abide by the rules, for RingGo to tell you to sod off (that’s the right term, yes?).
In short, this app is useless if you don’t have a UK number (but not just any) and its phone support is even worse. A story for another review. Avoid at all costs. Travel to Canada instead for easier parking.
In short, this app is useless if you don’t have a UK number (but not just any) and its phone support is even worse. A story for another review. Avoid at all costs. Travel to Canada instead for easier parking.
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Response from developer
Hi, We are very sorry for the terrible experience trying to register as an international visitor. You can easily register and pay online via our website at myringgo.co.uk without downloading the app. Please connect with us via Live Chat on our website so our support team can verify your account and help you get parked directly.
Can’t even log in or sign up… unusable!!!
Terrible experience. It gets stuck indefinitely on “Logging in” and never lets me into my account. I also had the same problem when trying to register.
I deleted and reinstalled the app, but it made no difference. The website works perfectly and I was able to register and log in there, so the issue is clearly with the app.
I also tried using RingGo’s support chatbot, but that wouldn’t open either. When you’re relying on the app to pay for parking, this is incredibly frustrating and could leave you at risk of a fine. Please fix the app, it’s completely unusable!!!
I deleted and reinstalled the app, but it made no difference. The website works perfectly and I was able to register and log in there, so the issue is clearly with the app.
I also tried using RingGo’s support chatbot, but that wouldn’t open either. When you’re relying on the app to pay for parking, this is incredibly frustrating and could leave you at risk of a fine. Please fix the app, it’s completely unusable!!!
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Awful when it doesn’t work
What became an option for people to use turned into a nightmare. When there is a problem with the app the result isn’t just frustrating it’s potentially a £50 fine that I HAVE TO PAY AND SORT OUT.
Technology is making society worse. And ringo is a symptom of that. You used to be able to pay any way you wanted and now in some places you have to use ringo. What if you don’t have a mobile phone?
Technology is making society worse. And ringo is a symptom of that. You used to be able to pay any way you wanted and now in some places you have to use ringo. What if you don’t have a mobile phone?
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0 stars doesn’t work
Does not send code to verify, so could not get parking. Phone number also doesn’t work for international numbers. This needs to be updated.
Nightmare
This is the worst parking app I’ve ever used. Never recognises my info, and then can’t change anything as the codes never come. Terrible experience.
Unable to verify via mobile number or email
Tried to register with both number and email. Good signal. Nothing received. Very poor.
Useless
Unable to register my account to pay with credit card. Forced to waste time to try to find coins. Whose brilliant idea was this?
appalling
app doesn’t work and neither does the web page. tried to reset through email AND through my number and received nothing. the machine was also not working either.
Solid app
Does what is needed quickly and efficiently. I like location services where it knows where you trying to park
worst parking app
everytime I load the app whilst on a VPN it logs me out and makes it impossible to log in. I have to delete it, reinstall and do a password reset
Frequently doesn’t work
Frequently doesn’t find any parking zones while in car park. Tends to only work certain times of the day. Have tried reinstalling, deleting and recreating account.
Works well,
Usually gets the location right and easy to set your time and park and later extend if necessary.
Can’t even register an account.
What a great app that I can’t even register an account. Every time I press the password box, it just opens then immediately shuts. Deleted and reinstalled multiple times. Terrible.
Doesn’t work for international users
As other reviewers have noted, this simply doesn’t work for international users.
The onboarding / registration process fails on the app and on the web. And the primary reason is because they fail to deliver any SMS messages.
You can try using “+” in the mobile number or “00” - neither will work. You get a limited number of attempts per day and then you’re locked out of the process.
If you use the web site to register - it’s the same process.
And when you call, you get an automated AI menu that can’t understand any of the information it asks you to provide about the vehicle and has no fallback to an actual human.
Your only hope is to find a parking machine that allows you to bypass using RingGo altogether and just pay for the parking on the machine.
I fully expect another automated response to this review empathizing with my frustration and promising to take the feedback seriously.
The onboarding / registration process fails on the app and on the web. And the primary reason is because they fail to deliver any SMS messages.
You can try using “+” in the mobile number or “00” - neither will work. You get a limited number of attempts per day and then you’re locked out of the process.
If you use the web site to register - it’s the same process.
And when you call, you get an automated AI menu that can’t understand any of the information it asks you to provide about the vehicle and has no fallback to an actual human.
Your only hope is to find a parking machine that allows you to bypass using RingGo altogether and just pay for the parking on the machine.
I fully expect another automated response to this review empathizing with my frustration and promising to take the feedback seriously.
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Charges hidden and are not ok. Unimpressed.
The machine at the car park didn’t give change and suggested the app. I had to pay £0.70 and had £1.
The app charged me £0.60 in fees. It charged me £0.40 for two text message I apparently had to opt out of and DIDN’T NEED because I have the app, and a £0.20 “RingGo Convenience Fee”?! This is not acceptable. These were nearly as much as the parking charges. I should have just lost the £0.30 in change.
The app charged me £0.60 in fees. It charged me £0.40 for two text message I apparently had to opt out of and DIDN’T NEED because I have the app, and a £0.20 “RingGo Convenience Fee”?! This is not acceptable. These were nearly as much as the parking charges. I should have just lost the £0.30 in change.
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