Using because we have to. App is very laggy, phone system is not the best, and more
Using because we have to. App is very laggy, phone system is not the best, and now have to keep reinstalling the app so it works properly.
Not working
Won’t let me open app
Disappointment
I can’t even honestly begin to find the words for how inconvenient this app is. The app CONSTANTLY crashes and I mean CONSTANTLY. I have to remove the app from my phone and begin hours of work. I do NOT recommend this app to anyone.
New update app won’t open
Phone automatically updated the app and now the app will not completely open at all after the update
Garbage
If you own a business and need to call people use a different app. I miss transfers, calls don’t come through, and I can’t get it fixed I have called a few times.
Waste of time
Great features but if I can’t upload pictures and notes while connected to wifi at my desk, I have little hope for my techs in the field.
Function
Allow me to choose a different map other than the devices automatic map
Can’t add contact info
Being able to simply add contact info to a tenants profile would go a long way
Service Issue
I cannot log out because I have one unsaved service issue. I go into the service issue but says I don’t have access.?
President
Completely a disaster comparison to what was sometime ago no access to proper information when needed
Property manager review
The app is very limited with outdated interface which is slow beyond comprehension.
You cannot work with this app on a day-to-day. Something needs to be done to update this app to a higher degree of functionality.
You cannot work with this app on a day-to-day. Something needs to be done to update this app to a higher degree of functionality.
New updates make it a harder experience with extra steps
Newest update, with the “scheduled view” and automatically adding the filter for “today’s schedule” has made using this app more difficult. Now I have two extra things to circumvent every time I would like to see my work orders. Make a way to set it to “list view without filters” automatically for more ease of access. I understand you have an intended way of us users using your application, but it seems like the “better” you make it, the worse our experience becomes.
We used to be able to edit and organize the order by name but now the work order number stands in front of the words so alphabetizing does the same as organizing by date because its the same order. I think you’re overthinking a very simple and functional app
We used to be able to edit and organize the order by name but now the work order number stands in front of the words so alphabetizing does the same as organizing by date because its the same order. I think you’re overthinking a very simple and functional app
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Response from developer
Hi Ryaz, We would like to learn more about the login and work order issues you are experiencing. Please reach out to our support team at 800-669-0871 option 4 with additional information.
Not much you can do
Very little of the functionality that we need to operate rent manager. Currently using RM12 on a laptop, it’s good. The phone app - hard to navigate.
Shockingly Bad.
I would be embarrassed to release this app to the public. It’s like someone who doesn’t know how to create applications created this app. It’s CLEAR they put ZERO effort into creating an app that is worth using. You would think they would do something about it with the terrible reviews and in this day and age you need to have an awesome application if you want your customers to stick around or better yet if you want to gain new customers.
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Trapped In one location
It won’t let me change location because it says there is an unsaved violation but there isn’t
Functions
It does work, usually. It currently isn’t even booting up for me for some reason but I know tomorrow it will probably work again for some reason. The app does function as a work order system but is very slow in loading, especially with messaging tenants or clients. The new update to the work orders prioritizing the title start with the work order number has completely ruined any organization I had before. I can no longer sort them based on any title I make because the work order number trumps any choice I have, making any organization of work orders frustrating.
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Response from developer
Hi Ryaz, We would like to learn more about the login and work order issues you are experiencing. Please reach out to our support team at 800-669-0871 option 4 with additional information.
Not a great app
Previous versions of rent manager mobile app were more intuitive. The newest version didn’t improve on the older version. It made it worse. Used to be able to just hit a button select the filter you wanted and within a second or 2 have the new filter loaded. This now takes forever while watching the spinning wheel. I used to work in an IT department for a top 500 company it really seems like zero time is spent on research and development because newer versions of the app lack the better features from a user standpoint than the older versions.
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Response from developer
Hi Zappayou, We would like to learn more about your experience with rmAppSuite Pro. Please contact us at ios-rmrdev@lcs.com so we can look into the features and functionality mentioned above further. Thanks!
Not able to give permissions for photos
When trying to test out the service portion of the app, I am not able to provide permission to access my camera or camera roll. Seems like everything looks ok from my phone settings side, but cannot see where to fix this issue through the app.
Response from developer
Hi Dynamic User, Please reach out to our support team at support@rentmanager.com and they can review any issues you are experiencing with service tickets and camera roll.
Needs a bit more work
Love the app. Had to take the courses and it helped in understanding how it works better. There are some things that take too many steps(inspections and filtering for service orders), but at least they work.
However, the 2 that need some major updates when working in the field are: First the ability to edit contact information. Example: tenant changed number, had to knock on door to get in contact with tenant, and when they give you the new number you can’t modify it until you get back to the office.
The second is Assets. Why can’t the asset be added through app? It would improve accuracy when installing new appliances to do it while in the unit, and not wait to get to the office if the techs are installing several appliances into several units.
However, the 2 that need some major updates when working in the field are: First the ability to edit contact information. Example: tenant changed number, had to knock on door to get in contact with tenant, and when they give you the new number you can’t modify it until you get back to the office.
The second is Assets. Why can’t the asset be added through app? It would improve accuracy when installing new appliances to do it while in the unit, and not wait to get to the office if the techs are installing several appliances into several units.
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Response from developer
Hi AlmaTheGoddess, thank you for your review. We would like to learn more about the two updates mentioned above: contacts and assets. Please contact us at ios-rmrdev@lcs.com so we can look into this further. Thanks!
Feedback - Help
Here’s my problem; It’s currently 2:00 a.m.—I received an “emergency” call from a tenant and they didn’t leave a message. In an attempt to reach back out to see what the issue is, I cannot do so because I can’t see a call log. Now, I’m newer to this platform/app use—this is probably the first of many feedback posts. Please allow users of the app to see a call log without having to go through the voip setup. You should at least be able to see who’s called only getting stopped with a voip set up notification once attempting to call. Especially if setting up properly requires a representative of Rent Manager to do so. Or allow this set up to happen by the user.
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Response from developer
Hi Eggsssss, We would like to learn more about your experience with call logs outside of VoIP. Please contact us at ios-rmrdev@lcs.com so we can look into this further. Thanks!
