Garbage
It has the option to use your face to log in but the app is pure garbage like the company and it doesn’t work it won’t let you auto load a password another garbage issues for how much money they charge us you think they could pay a team to actually design a app that actually works
Trash App
Constantly makes me reset password, overall trash app maybe update it
Login Does Not Work
Logging in works fine on web browser but the app keeps saying the information does not match their records
Worse utility app I’ve used
Why even give me the option to sign in with Face ID when every month I have to sign in to be able to use the Face ID anyway..
App won’t let you log in
I try to log in. It says I have to reset my password because of a policy change. So I reset the password. I enter the new password, it says wrong password.
Not sure why it’s hard to get this app to work properly. It’s not like the company is hurting for money.
Not sure why it’s hard to get this app to work properly. It’s not like the company is hurting for money.
Login experience is terrible
I have to use this app every month every time I log in it’s like the first time I’ve used the app. It doesn’t remember who I am. The “use Face ID to login” doesn’t work whatsoever. And it doesn’t use iCloud Keychain for quick password field population. WHY???? It’s 2026, please just make your app usable. It feels like I’m using an app from 2010
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Worst app ever
I think I have to change my password every single time I log in and then I have to re input my CC every single time as well. Would give negative stars if I could
Needs work
Reporting outages is not good, because it doesn’t offer a way to update the report if power comes back. Also there is no way to check status of the outage despite the app claiming that you can.
Logs you out if you leave app instantly requiring re-typing the password and the face id rests itself every couple of days.
Logs you out if you leave app instantly requiring re-typing the password and the face id rests itself every couple of days.
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Terrible App!
I seriously hate this app. It completely pointless to allow biometrics! I only login once a month to pay my bill but every single month it tells me that in order to keep using biometrics, I have to enter my password. You might as well not even have that option! My banking apps are easier to use
HORRID GARBAGE APP
USELESS -DELETING IT
Nonfunctional
It won’t allow me to create an account. I can’t get past the error message to either log in or create an account. It should at least present some sort of welcome message or explanation after you download the app. There’s no reason why this shouldn’t be useful at least for power outage info, but unfortunately it’s useless even for that.
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Genuinely awful :)
Just use their website this app is pointless in the decrepit state it’s in
Please start over
The app is slow. The app is awful please start over.
- Logging in is slow.
- Changing weekly to monthly to daily views is slow.
- Doing anything in the app is slow and results in the spinning circle.
And why do I constantly have to re-login?
This app is awful. Do better.
- Logging in is slow.
- Changing weekly to monthly to daily views is slow.
- Doing anything in the app is slow and results in the spinning circle.
And why do I constantly have to re-login?
This app is awful. Do better.
Invalid Username or Password
What a dysfunctional app from a vertically consolidated monopoly. To our chagrin, it is even difficult to pay the bill. Somehow, I’ve come to believe our concerns are just not important. Could it be the time that has passed with no attempt at resolving any of the issues? It’s not like we can just sign up with a competitor.
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Corruption at it’s finest
All that money from your users and you can’t even deliver a decent app or website, guess the funds just go to the higher ups pockets. Third world levels of corruption are happening in this country as we speak and we’ve got to do something about it.
Worst app ever
Please, for the love of all that is holy, fix your nightmare app. I dread having to play your idiotic game every single time I try to use your app. Now I can’t even copy paste my password?!?! Why are you doing this to us? Just read the reviews. It’s obvious you don’t. Why is this app login so horrible? Just fix it! What’s wrong with you people? You disgust me and so, so many others because of this. What a profoundly horrible organization you are!
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Broken
As of October 31st the app has quit updating.
Incredibly frustrating app
I had to be on the phone with tech support for about half an hour because it had me reset my password for safety purposes, but wouldn’t include the hyperlink in the email. It had to send five times before I got one and I could actually click the link. Now this has happened several times and it says I need to change my password for security, but I have to do it about five or six times until it actually has the hyperlink to change it. So unnecessary and it makes it so hard to pay my bills.
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Poor lay out and design
Stupid all that won’t save passwords and won’t use biometrics, locks you out without warning. Pointless and more difficult than going to the website to pay online. It should be a simple, easy design. This app is the opposite on every level. Nothing positive to say about this app
Broken
Can’t even sign in anymore
