Worst and dumbest UI ever
This is by far the worst user interface anyone can ever design. It's not intuitive in the slightest. And also it doesn't have any sort of integration. No APIs. No freedom in what you print. This is the stupidest and most regretful purchase I have purchased.
I love it !
Rollo has been nothing short of amazing for me. The customer service is on point and everything has been so very smooth. I am very satisfied.
It’s great until you need customer service
I’m enjoying using the Rollo platform. My only gripe is when you have a problem the AI delayed messages and also getting issues resolved almost impossible. !!! I think they just want you to give up from asking , then after a period of time you give up. then you’re left on your own issue unresolved. This has been my experience
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Response from developer
Thank you for your feedback. Rollo Customer Support is available 7 days a week via email, chat, and phone. Please reconnect with a Rollo Representative for further assistance.
Very Unreliable
App only works for about a day after you connect it to a marketplace. After that it never works. It doesn’t download the most important order information - name and address of the customer. How can we print labels without this information?. So we’re manually copy/pasting the details which takes forever. That literally the primary function of creating the connection - to quickly print labels. We’ve held back on connecting to our Amazon and Walmart stores because we don’t believe they’re reliable.
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App is Good, 2 Factor Auth is Annoying
The 2 factor auth, every single time I want to open the app is SO annoying. The code gets sent to the email, so i have to leave the app, unlike every other app which sends it via text. Please give us the option to turn it off, or set it up via Phone. I would use this app so much more if I didn’t have to do that every time.
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Awesome
Makes shipping a breeze and customer service is top notch.
Switching to another app
Been with Rollo for years. Took a break came back forced me to use bank transfer. Needed to print out
labels today has me waiting for 4 days. Afterwards would not allow me to make a debit card payment. Leaving me screwed with my next day shipping orders. Change companies
labels today has me waiting for 4 days. Afterwards would not allow me to make a debit card payment. Leaving me screwed with my next day shipping orders. Change companies
Prioritize Streamlining shipping over perks 😂
Shipping 5 boxes to one customer is still tedious, but hey we have a points system and badges, what a joke.
Annoying notifications can't be turned off
Ever since the upgrade I get the same dumb notifications every day: "5 earned. Your hustle is showing. 💪" and sometimes multiple times per day. I've looked in all sorts of settings on the app and in system settings and can't find a way to turn these annoying, useless notifications off without turning off order notifications too. I don't give a $#!? about your rewards I just want to be able to do business without getting blown up by more noise.
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Response from developer
Thank you for sharing your experience. We appreciate your feedback.
Don’t get it
I know they will tell you it’s good and it’s very bad to use for eBay
We are getting error messages every print now
It worked twice and now can’t get anything but error messages
Three days and we are done with Rollo
Good luck but you should try the much less expensive ones
We are getting error messages every print now
It worked twice and now can’t get anything but error messages
Three days and we are done with Rollo
Good luck but you should try the much less expensive ones
Fix app
Updated app like app said. But still won’t let me in because it says I still need to update app. I’ve deleted app off and reinstalled it. I’ve restarted phone. Not sure what else there is to do.
Upset customer
I don’t know what’s going on with this company lately. I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.
Very pleased
Rollo has simplified my fulfillment process that I can easily fulfill 100 orders per day by myself. Previously, I was hesitant to start an online business because I imagined the process would be arduous. I am very pleased with the product since using it for 2 years now.
Response from developer
Thank you for sharing your experience. We're happy to hear that Rollo Ship helps elevate your business.
Not for multi box shipments
A year later and still no multi package shipping option. How difficult is it to put a quantity field for identical packages?
Just shipped 4 packages, had to do the whole process 4 times, the process is relatively quick, but paying, then waiting for the label and printing each one. That makes what should be a 1 minute task into 5 or 10. It’s just not worth my time. Presets can’t save enough time to make it worthwhile, that’s streamlines the quick easy part.
Previous review:
No option to ship multiple packages of same or differing weights. Very unfortunate, because I regularly ship multiple packages to the same address. What I waste of time.
Just shipped 4 packages, had to do the whole process 4 times, the process is relatively quick, but paying, then waiting for the label and printing each one. That makes what should be a 1 minute task into 5 or 10. It’s just not worth my time. Presets can’t save enough time to make it worthwhile, that’s streamlines the quick easy part.
Previous review:
No option to ship multiple packages of same or differing weights. Very unfortunate, because I regularly ship multiple packages to the same address. What I waste of time.
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Great printer but rollo ship system sucks
Cant process orders older than 90 days in the rollo ship system!!!! For a small buisness that does pre orders this is a huge miss for me and something i wish they were up front about in the description of the product. Customer service at rollo was amazing too trying to figure out why orders wouldn’t show up. Great product but gave two stars because of the lack of up front info about their system and inability to actually use this thing for what i bought it for.
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Rollo Saves Time & Money
what are the 3 most important things in a small business?
-saving time
-saving money
-and providing exceptional service
Rollo does it all! Life life saver
-saving time
-saving money
-and providing exceptional service
Rollo does it all! Life life saver
Got my account disabled
Trying to purchase a label and my account gets disabled and I lose my deposited money 0/10
Crashing
I keep deleting and reinstalling the app on my phone and it keeps crashing by the time I go to make an order, my desktop is super delayed to give me updates on orders. Right now it’s saying you’re all caught up but I am not. I can see the emails coming in for orders right now and I cannot fulfill them. Please keep up with your development if you want to keep loyal customers like our business.
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Response from developer
Thank you for your feedback. Please click on the refresh icon and select "Update All Markets" which will allow you to update all your orders. If issue persists, please reach out to Rollo Customer Support for additional assistance.
Terrible networking
Pain to set up, and about 3 months in it stops recognizing valid WiFi (only device in my home to have this problem). No instructions to hard reset and tons of unanswered questions online. Get hard wired or hire tech support before buying bc you’re going to need it. Seriously hire a network engineer - don’t just hire software engineers on fiver.
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The verification email link is broken
I tried to sign up for an account today and the process is broken. I was able to create my account but it wanted me to verify my email, I went to click the link and the website said I need the app to continue. Fine, downloaded the app and clicked on the verification link again, nothing happened in the app. When I tried to sign in it said I need to verify my email, then the whole process repeats. Uninstalled the app after 10 minutes of nothingness.
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Response from developer
Thank you for your feedback. We recommend contacting Rollo Customer Support so we can investigate what caused this issue and assist you further.
