Top-Up Delay and Poor Support
Very disappointing experience with the RTA Dubai app. I topped up my account expecting the balance to be updated quickly, as it usually was before, but after more than an hour the money still had not appeared.
I asked for help and was first told it would take 45 minutes to 1 hour. After waiting for an hour, I was then told it could take up to 4 hours. This kind of inconsistent information is extremely frustrating, especially when you rely on the balance for transportation.
A top-up system should be fast and reliable. Please fix these delays and provide customers with accurate processing times.
I asked for help and was first told it would take 45 minutes to 1 hour. After waiting for an hour, I was then told it could take up to 4 hours. This kind of inconsistent information is extremely frustrating, especially when you rely on the balance for transportation.
A top-up system should be fast and reliable. Please fix these delays and provide customers with accurate processing times.
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Vehicle license renewal
1. When we start the service it shows 1/4 proceed to choose delivery option but when you proceed it skips that step and load the page 2/3 payment option and collect from service center is showing
2. When checking online it says first 3 renewals doesn’t need vehicle testing for new registration but application shows vehicle test required for car registered in Aug 2023 when choose renewal on Aug 2026 which is the 3rd renewal
3. I renewed the card on 28 Aug26 when it was expired on 26 Aug 26 within the grace period of 3 days but I was charged with additional 5 dhs which showed as vehicle late renewal fee !
2. When checking online it says first 3 renewals doesn’t need vehicle testing for new registration but application shows vehicle test required for car registered in Aug 2023 when choose renewal on Aug 2026 which is the 3rd renewal
3. I renewed the card on 28 Aug26 when it was expired on 26 Aug 26 within the grace period of 3 days but I was charged with additional 5 dhs which showed as vehicle late renewal fee !
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Must have for all residents
This is an incredible app that every driver in the UAE needs. Convenient, easy to understand, works very fast. You can manage lots of things here, highly recommended!
Pathetic
There is only thing in dubai that needs to be improved and its this app.
Always take payent but dont issue parking
Hello RTA Team,
I’m facing a recurring issue with parking payments through the RTA app. Whenever I try to pay for parking in Dubai, the amount is debited from my account, but the parking session is not issued successfully.
I have experienced this issue more than 10 times, and the amounts deducted for these failed transactions have not been refunded. In other words, the parking was never issued, but the payment was still taken.
I would like to request a review of all such failed parking transactions and a refund of the amounts deducted.
I may not have the exact dates or transaction details for every incident, but I believe these transactions should be available in your system. Please let me know what information or documents you need from my side, and I will be happy to provide them.
I’m facing a recurring issue with parking payments through the RTA app. Whenever I try to pay for parking in Dubai, the amount is debited from my account, but the parking session is not issued successfully.
I have experienced this issue more than 10 times, and the amounts deducted for these failed transactions have not been refunded. In other words, the parking was never issued, but the payment was still taken.
I would like to request a review of all such failed parking transactions and a refund of the amounts deducted.
I may not have the exact dates or transaction details for every incident, but I believe these transactions should be available in your system. Please let me know what information or documents you need from my side, and I will be happy to provide them.
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Poor quality
The app keeps freezing and I have great trouble paying for parking, topping up my Salik account or any other service. Nightmare
Login not possible
Login via UAE Pass still not possible. That’s for several weeks now.
تطببيق سيء واغلب الوقت معلق
صراحه الفتره الاخيره التطبيق ضعيف وما يقدر يربط ملك المروري
Can’t pay parking fees
I never reviewed an app: but this one deserve attention. Since update 2 months ago, I can never pay with my parking balance. Always error. Even deleting and downloading again didn’t help. Very frustrating. This App need urgent professional updates
Terrible
Not working at all
Pay for parking now has 2 options
I like how now the app gives you two options to find the parking code. By a pin on the map and by a list of codes. Greta app.
The app do not log in with UAE pass
I updated the app but it’s not allowing me to log with uae pass not even with my login and password , it’s not very friendly hope you can resolve
App login still not possible.
You can’t login anymore, this is for the last weeks. How am I suppose to prevent a ticket when the app is not working?!
Payment is not working for parking
There is an issue with the application. When try to pay for parking through the app, after selecting the parking zone, hours and confirm & pay, it doesn’t redirect me to payment link (Apple wallet option) many clicks it remains in same page. I tried uninstalled and installed but issue still same. Because of this I’m paying through SMS service which incurs additional charges. Please resolve this issue , it’s more than a week . Still issue is same .
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Very poor app
Every time to recharge my nol card it takes my at least 45 minutes for the final tap, till then everything works fast, but for the money to be credited the card never gets read
Recharge issue
For an emergency I recharge to travel regarding my work and after recharge it is showing it will take 45 minutes to get balance in
my nol card , in a fast Dubai this slow process is ridiculous and slowing Oru progress and time
my nol card , in a fast Dubai this slow process is ridiculous and slowing Oru progress and time
Bring back map!
Pay parking by choosing zone on the map was very useful!
V6.4.5 app issues
Today i just got app update and after this new update I couldnt able to pay the parking once after selecting the parking hours and car if i select complete app stuck in the same screen
War in the country and you block access from outside UAE with login through UAE Pass
!!!!!
Login issue
App not working properly, can’t even login using uae pass
