Changing for the worse!!
I’ve been using this software for 3 years & it feels like one issue after another!! It is technology so I understand there will be glitches.. but this is insanity!! The issues are near constant, having to reach out to customer support is painful because they want AI to troubleshoot first. Only the software doesn’t delineate between practice & patient. There’s always a feature down which prevents you from getting work completed.. today I’m not able to see any encounters; they’re all just blank!! And even when you connect to customer service there’s a 1 in 5 chance that they’re able to actually troubleshoot your issue. This software did get allot right, I love the automatic benefit checks, and the patient portal, the integrated PDMP, the ease of escribe.. I just feel like they’re spending more time on new, new, new.. instead of focusing on the quality, improvement, & upkeep of what is already there!! My last qualm with this software is the difficulty of making your own form templates I can customize forms for the patients to complete yet I can’t customize encounter forms & the ones that you can use are horrible, also not having the ability to identify an admin that can edit & correct dictation mistakes is a huge issue. That was one of the best features of Kipu software.
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Really bad
These people are constantly changing their login MFA. You would be wise to stay away from this company at all cost.
Stop breaking things. Beta test first!
As others have pointed out, live ID hasn’t worked since the last update. As you’ve recently made that the only way to write for controlled substances this renders the product nearly useless. I don’t know why you keep changing things that aren’t broken and breaking them in the process. Just chill out on “innovating” and refine the app. Do you not beta test? This is a string of bad issues so I think it’s time I looked for another service.
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Stop these senseless updates!!!
Every update so far has ben horrible setbacks!!!! STOP WASTING MY TIME WITH YOUR USELESS, BACKWARD UPDATES!!! Why are my scripts going to print instead of electronic transmissions? YOU ARE GETTING IN THE WAY OF MY PATIENTS GETTING THEIR SCRIPTS!!!! Tell you IT people to stop messing with these updares just to justify their relevance!!! My patients are NOT getting their scripts in time!!!
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Used to be easier to use
The software used to be much easier to use prior to the recent update. Not sure why it is buggy now. I couldn’t change the number of refills on a medication, and even entering the number of pills was a chore. Please look over the update and fix it
