RYDE User Reviews

Customer Experience

Positive experience8.0% of reviews
Neutral0.0% of reviews
Negative experience92.0% of reviews

~ Based on 25 written reviews from the US App Store.

Is RYDE Safe?

RYDE - Ride Hailing & More appears mostly safe based on user ratings. AppsHunter Safety Score for RYDE is 79/100.

This assessment is based on 61 user ratings, with an App Store average of 4.1/5.

Safety Analysis

75.0% of ratings point to a safe experience
3.3% of ratings suggest some concerns
21.7% of ratings point to a risky experience

~ Based on 60 App Store ratings for RYDE.

Is RYDE Legit?

RYDE - Ride Hailing & More appears legitimate, with a few gaps. AppsHunter Legitimacy Score for RYDE is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Absolute crooks

Whatever you do don’t use this app… I use this when I was travelling in Singapore and had a balance of nearly £200 left on my account which they refuse to pay back and six months after they have deleted it and said my balance is zero

Do t bother

I arrived in Singapore and am used to using uber, I had drives say they Arive when they where a block away then drove around and I got charged for making them wait when I was there! This happens but what really annoys me is when you click on help to contact support to raise a refund non of the help pages work in the app and you can dispute the charge.
Very un user friendly, I switched to Grab which was great!!
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Swift alternative transportation

Driver was a friendly and practical guy

Useless

Doesn’t update contact properly. My tel still linked to previous user and despite multiple attempts,
The photo won’t change. Worse of all, several advanced bookings nearly left me missing on important appointments since there seems to be never any drivers available. Can only use Rydecoins that are non-refundable. Top up value options are ridiculous. The entire thing is just a scam, to be honest. The whole set up is just a form a scam in disguise. I’m closing my a/c and will loose over $30 due to how bad it is. I’ll consider this a lesson learnt instead.
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Clunky App

First, happy to see more competition. Thanks for that. The location service are a bit laggy. I had a HORRIBLE ride with a driver today. I did not rate him immediately, only after another ride did I go to rate. Well, if you don’t rate and take another ride, they get 5/5 stars. Bullocks

You go to help to complain, you cannot. You just get a blank screen: the app does not work. I tried multiple times to contact help to complain about the driver - can’t.
Rick
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Perfect

Used their services last week
I would say these guys are going to dominate market in next 3 years
All the best to Ryde Team

Not working

App doesn’t work. Just gives error message. One star and delete.

Terrible service and rude drivers

Use it to get a good delivery

Restaurant paid for direct delivey

Driver made others first
And then so aggressively rude when he arrived late and cold food

Driver numberplate is skl6518r

Worst transport app

The worst app ever
Always crashing
100% of the time I was not picked up where I needed to
Takes forever to get a driver
I had my card in profile but always needed to add money or use my card every single time
DO NOT RECOMMEND

TERRIBLE!!!

Driver can cancel your trip anytime and you still get charged even you didn't take the trip. Horrible customer service. You will never get response from them or get your money back. 100% avoid this app!

app always crash

app is very unstable always crashing. also takes forever to get a car. always at least 8 mins

Bug with referrals

Writing a one star review so you will read this and be alerted to the bug for friend referrals - it crashes the entire app
I'm on the latest version on an SE2.

Otherwise, pretty good app. Except no way to report this bug. Will change my review once I know you've received it.

Useless

Put 25$ into the app and multiple times has been impossible to get a ride. If I don’t spend thst money in a period of time I lose it. Would be nice to actually get a driver

App does not work

Tried to signup and crest an account and it will not send a verification code via text nor email.

Warning!! RYDE are operating fraudulently.

My experience needs to be shared with you. I moved to RYDE when UBER left Singapore market. I pre charged my account with $100 and used the service a couple times, which was good. However a couple months later my Credit of $77 totally disappeared from my account. I’ve been left with $0 credit. I contacted RYDE support via their online help portal. An automated response said they would look into it. So I patiently waited and waited.Nothing. After writing to them nicely 10 times there is still no response. There is no phone number to call and no way of getting my credit back. I hope you don’t use this service and end up losing your credit like I did. Be warned. This company are careless with their customers.
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Can never seem to get a ride

Hard to get a ride with this.

Takes too long to order a ride

Takes too long to order a ride

45mins and get nothing 💪

Nothing much ! Order around 10mins ,end up 45 give me a cancel like nothing !

Compatibility

New version does not work along with ShopBack, my ShopBack app can no longer detect RYDE.

Unable to creat account

The apps will always pop me out, when try to key in information starting from given Name