App doesn’t work
This app keeps pushing updates but it has given an “unauthorized” error messages on any pf the subscription pages for many months now.
App needs help
The app has been non-functional for months now with no updates. You can’t log in/out or make changes to your plan or even see anything about your plan. Sakara itself is great but not sure why it’s harder and harder to be a customer. Extras that used to be included with every order (detox tea and probiotics) apparently now have to be ordered specially (but good luck getting anywhere near using the app to do this). And you still cannot combine any mix of breakfast, lunch, or dinner rather than one, the other, or all for any week or part of the week. You also can’t use points earned through buying meals towards a discount on the meals. You have to get their other products, which I’m not really interested in. Hopefully these issues get sorted out. If the goal is to save money, losing the customer base through cost-cutting efforts isn’t going to get you there. One way might be to sent 5 days of breakfasts in one box rather than sending such tiny items that last a week in two separate deliveries, etc. I used to buy at least 3-5 days EVERY week, often for 2 meals a day, but now I buy only occasionally and use other services instead.
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Used it for years… the tech and consistency just gets worse…
The food and supplements are great… that’s assuming they’re in stock (so many supply issues the past year) and that the app actually works for you to buy them.
Sakara has started to gone downhill quality wise.
Portions are much smaller than before. One dish had undercooked beans that almost sent me to the ER.
Also, those awful refrigerator packs they now use are BOT reusable or recyclable. I used to reuse the plastic ones dozens of times until they broke. The paper ones break right away. Sometimes in the shipping box. I had a mess once.
I do hope that they pay attention to these reviews. I believe in the company and really want it to succeed. I will give them one last chance. I ordered a week of Level II detox. If it's good, I will update my review.
My original dream prior to the quality issues was to be able to have 2 weeks of Sakara every month! 🙂
Also, those awful refrigerator packs they now use are BOT reusable or recyclable. I used to reuse the plastic ones dozens of times until they broke. The paper ones break right away. Sometimes in the shipping box. I had a mess once.
I do hope that they pay attention to these reviews. I believe in the company and really want it to succeed. I will give them one last chance. I ordered a week of Level II detox. If it's good, I will update my review.
My original dream prior to the quality issues was to be able to have 2 weeks of Sakara every month! 🙂
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Incredibly disappointed
I have been a loyal customer of Sakara Life for over 7 years, particularly invested in the Metabolism powder. It began with top quality clinical grade ingredients formulated by scientists and tasted like a molten cacao drink fit for the gods. Unfortunately, the subscription price has been reduced alongside the ingredients and recipe, the last straw being the “new formula” recently rolled out in the new 9.7oz package. Monthly subscription price is $76 and used to provide the consumer with 20oz of coffee-replacing goodness. Now that is all long gone, shipped in a cardboard box that is 5 times the size of the bag, presumably to elicit excitement but realistically accompanied by a heavy heart once one discovers the cardboard flavor has become the entire cup of cocoa.
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