Salesforce Inbox

Salesforce Inbox

by salesforce.com

479 ratings
52 reviews

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • March 7, 2017
  • January 5, 2024
Salesforce Inbox screenshot #1 for iPhone
Salesforce Inbox screenshot #2 for iPhone
Salesforce Inbox screenshot #3 for iPhone
Salesforce Inbox screenshot #4 for iPhone
Salesforce Inbox screenshot #5 for iPhone
Salesforce Inbox screenshot #6 for iPhone
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About

This app integrates email, calendar, and CRM functionalities, using AI to help sales professionals sell more effectively. It provides context for daily events, suggests follow-up actions, and automates administrative tasks to boost productivity and ensure opportunities are not missed.

โœ“Email and calendar integration
โœ“AI-powered sales assistance
โœ“Automated administrative tasks
โœ“Follow-up action recommendations
โœ“Seamless access to Salesforce data
โœ“Context for daily events
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What users say

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What's New in Salesforce Inbox

8.6.12

January 5, 2024

- Bug fixes and stability improvements.

User reviews

Email is great, Calendar needs help

The email is excellent especially when you activate the 365 API. BUT, rated down due to the calendar definitely needing help. It has an issue with ghost appts and you cannot get rid of them unless you delete the app and reload. Very annoying. Somehow the calendar just isnโ€™t syncing and remains cluttered with appts that have moved or been deleted.
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Saleforce Inbox is not effective

The Mobil app is very glichy. It often opens and the body of what I am trying to see doesnโ€™t populate. I often go to use it and the. go back to the regular sales force app in order to retrieve additional information.

Inbox should be the most mobile friendly piece of salesforce so those of us on the road can have access to key information all the time and that is not what is happening. It definitely needs attention and I would solicit the fixes from mobile users not desktop uses.
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Real time insights

Itโ€™s critical to have the knowledge of client email engagement and ability to schedule with ease. We use gmail so having inbox offer a better UI is awesome.

App freezes when clicking email

Almost every time I click an email to view, the app goes to the email but doesnโ€™t display the content and then freezes. I have to keep closing down the app and reopening to try again to get it to work. Sometimes takes several tries. The app is virtually unusable.

Calendar issues

I do enjoy the app in general, but the calendar tab seems to have issues when trying to scroll vertically between days.
The day column header seems to get out of sync with the content elements in each column.

Developer apps

User experience

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Reported Bugs

10 issues

App freezes when clicking to view emails

Bug

Email body content fails to load or display

Bug

Calendar ghost appointments cannot be deleted without reinstalling app

Bug

Calendar day column headers out of sync with content

Bug

App crashes immediately upon opening after updates

Bug

Extreme lag and syncing issues after recent updates

Bug

Unread messages view throws errors when opening messages

Bug

Calendar events from Outlook don't sync to mobile app

Bug

Sent emails not properly added to Salesforce from app

Bug

App shows unopened emails but won't display them for review

Bug
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Requested Features

13 requests

Search functionality for email subfolders

Feature

Full-screen attachment viewing

Feature

Filter options for unread and flagged emails

Feature

Outlook category synchronization across devices

Feature

All-day and all-week calendar view options

Feature

Email archive feature for quick organization

Feature

Swiping gestures to mark emails as read

Feature

Page caching to maintain position when switching apps

Feature

Unique notification alert tones for different email types

Feature

Better email organization with folder and subfolder support

Feature

Improved Outlook integration

Feature

Automatic Google Calendar event logging

Feature

Quick email tracking history view

Feature

FAQ

What does Salesforce Inbox do?

Salesforce Inbox combines your email, calendar, and CRM into a single application. It uses artificial intelligence to help sales representatives sell smarter by providing context for daily events and recommending follow-up actions to prevent opportunities from being missed.

What are the key features of Salesforce Inbox?

Key features include seamless integration of email and calendar with CRM, AI-powered insights to help sell smarter, automated administrative tasks to increase productivity, and focused context for daily events. It also recommends follow-up actions for important opportunities.

Is Salesforce Inbox free to use?

Based on the provided information, the app is listed as free. There are no indications of subscription fees or paid features within the app itself.

What Salesforce products is Inbox compatible with?

Salesforce Inbox is compatible with Sales Cloud, Service Cloud, and Lightning Platform. This ensures it can integrate effectively with your existing Salesforce environment.

How does Salesforce Inbox help sales reps?

It helps sales reps by automating time-consuming administrative tasks, allowing them to focus on closing deals. The AI-powered features provide critical insights and context, making customer conversations more meaningful and productive.