Terrible App. Completely Useless!
This app is absolute trash! It’s supposed to help customers verify whether their Samsung refrigerator water filter is genuine and report counterfeit filters, yet it can’t even perform its most basic function. I purchased my filter directly from Samsung, and the app STILL refuses to scan it. To make matters worse, there’s no functioning way to report the issue or a suspected fake filter. What’s the point of having an authentication app that can’t authenticate anything? Samsung needs to fix this embarrassment of an app. Complete waste of time. Don’t bother downloading it!
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Worst app ever
You gotta be kidding me! Camera doesn’t auto focus can’t scan anything, but the instructions say “focus camera” how? Then it is fake if it doesn’t scan? But I can’t get the camera to focus so now I think it’s fake. Oh and the. Report it fake with no feature to report? All while giving g my precise location so - third party developer know exactly where I live. What a joke
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Absolute trash
This app needs to know my precise location and prompts for full photo library access (iOS supports letting apps just add new photos btw) just so it can help me be DRMed into buying only OEM filters?! It’s a capitalist’s dream app. Funny thing is the app just isn’t good. Do better Samsung
Doesn’t work
Installed this on two phones and couldn’t get it to work. Scanned it with just the Apple reader, worked then told us to download the app. How the heck are you meant to validate a filter if the app is trash.
App doesn’t work
I have bought my
Filter from
The Samsung official website and QR code on the filter is never recognize
Filter from
The Samsung official website and QR code on the filter is never recognize
Doesn’t work, and harvests data
This app claims to allow scanning of water filters to confirm as official. App not developed by Samsung, and doesn’t allow reporting of counterfeit filters despite directing the user to press the “Report” button. There is only one screen in the app, and no “Report” button exists. App requires user to enable location services to scan a simple 2d barcode, which is unnecessary data extraction. App should be removed from App Store as non—functional and data-harvesting.
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The Scanner Does Not Work
I have a filter direct from Samsung. It would not scan. What’s the point?
This app is an epic failure.
This app is an epic failure.
Useless
It simply will not focus on the QR code, so it’s literally impossible to use.
App doesn’t work
I installed it on an iPhone 13 and tried to scan but it didn’t work. Re-tried multiple times. It gives you an option to rescan but nothing else - no messages or anything else
…Why?
I guess it works… but this is a lot of information to give, alongside the view being very crude.
Should be integrated into some other app instead.
Should be integrated into some other app instead.
SCAMMERS
istg if I find out your qr code is an data grab I will find you..count you days thieves
Doesn’t work
Do not bother. Does not work.
It Does not work
It does not work
App (scan) doesn’t work.
App (scan) doesn’t work. I followed instructions carefully and it won’t scan QR code with my iPhone.
Does Not Work
No matter how long I keep the QR code lined up, it never scans. There is no option to do anything else. Eventually it times out, asks me to re-scan, or report a counterfeit product (which is impossible to access). I’m just going to go to Amazon and buy an off brand.
Worst scanner in the history of scanners
This scanner never works. So there’s no way to verify the filter you bought directly from Samsung is legit or not. Useless app. Don’t waste your time on it.
Won’t scan.
Absolute garbage. Doesn’t scan no matter how many times I try.
App is as worthless as Samsung Customer Service
App doesn’t work!
Horrible app and process
Ordered a replacement filter from Amazon, which if you decide to make sure it isn’t a counterfeit, we have to download the app to scan the QR code. An unbreakable loop that if it times out it gives you the option to report the filter, but has no place to report. Brutal. Expect more from Samsung.
Garbage Doesn’t Work
Garbage app will not scan the QR code as it has you put the QR code in a tiny box that iPhone camera will not focus on. Stupid to force people to scan something to find out how to install the stupid water filter purchased on Samsung directly. Total garbage and useless!!!
Update: Was able to scan if manually zoom in iPhone camera. However, the app doesn’t actually do anything besides tell you whether filter is authentic or not and steal your data. From the packaging, it seemed like the app would give you installation instructions. So, I find the whole thing misleading, useless, and a scam to steal your data. Separately, the water using this filter tastes like garbage (tastes like unfiltered tap water). Previous, LG filtered water was delicious.
Update: Was able to scan if manually zoom in iPhone camera. However, the app doesn’t actually do anything besides tell you whether filter is authentic or not and steal your data. From the packaging, it seemed like the app would give you installation instructions. So, I find the whole thing misleading, useless, and a scam to steal your data. Separately, the water using this filter tastes like garbage (tastes like unfiltered tap water). Previous, LG filtered water was delicious.
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