Terrible!
From the earlier smoothly functioning older app, Saraswat Bank developed this disappointing and non-functioning new app which does not even go beyond its initial frozen screen. Time and again, for the most basic operation, you have to delete and reinstall the app and activate it all over again. And after that session is over, the next time you open it, it’s the same nightmare all over again!
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Worst Mobile Banking App Ever
If I could give this app zero stars, I absolutely would. The Saraswat Bank GoMo NxT app is hands down the worst mobile banking application I have ever used.
It Never Opens: Every single time I actually need to make an urgent transaction, the app completely freezes or crashes on the splash screen.
Constant Downtime: This app has severe server downtime at least 3 days a week. It feels like the servers are running on a dial-up connection.
Zero Accountability: Saraswat Bank never fails to cut maintenance charges from my account right on time, but they clearly aren't investing that money back into their technology. What exactly am I paying maintenance fees for?
Incompetent IT & Support: The IT team is utterly incapable of handling a basic banking app, and the customer support is non-existent. When you complain, nobody has answers.
I am completely frustrated and deeply disappointed with this pathetic service. If you value your peace of mind and need reliable banking, stay far away from this app. They need to scrap this entire system and fire whoever is managing their IT infrastructure.
It Never Opens: Every single time I actually need to make an urgent transaction, the app completely freezes or crashes on the splash screen.
Constant Downtime: This app has severe server downtime at least 3 days a week. It feels like the servers are running on a dial-up connection.
Zero Accountability: Saraswat Bank never fails to cut maintenance charges from my account right on time, but they clearly aren't investing that money back into their technology. What exactly am I paying maintenance fees for?
Incompetent IT & Support: The IT team is utterly incapable of handling a basic banking app, and the customer support is non-existent. When you complain, nobody has answers.
I am completely frustrated and deeply disappointed with this pathetic service. If you value your peace of mind and need reliable banking, stay far away from this app. They need to scrap this entire system and fire whoever is managing their IT infrastructure.
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3rd Grade App matches overall Bank Services
Let’s start from the beginning of my frustrated journey of using the GO MO NxT app. Let alone the funny name now the new release is called NxT :)
0) during the registration process
1) my balance on the main page shows Cr for Crores when balance is in Lakhs. Feels nice though :)
2) to log
0) during the registration process
1) my balance on the main page shows Cr for Crores when balance is in Lakhs. Feels nice though :)
2) to log
This app is trash
This app will soon become the reason behind closing this bank account for sure. This app has so much issues. Sometimes i just cant let you sign in even if you fillup everything right and after somehow app allow you to sign in soon it will redirect to play store for update without that you can't able to use this app and after updating app it will freeze. So basically you cant trust this app. I dont recommend anyone to use this app. Seriously this need ti be fixed.
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This GOMoNxt App is useless
Whoever has planned or designed GOMONxt App should be removed from job. Instead of making the User friendly it has been made confusing. While transferring payment to registered beneficiary it asks Now Later etc..what does it mean?
I chose Now thinking it mean IMPS but its been more than 3 hrs and money is still not transferred to beneficiary.
There is no option of IMPS or NEFTavailable. The app gives time out error. There could have been lot many things added to the app as better architecture design which could simplify user experience.
I chose Now thinking it mean IMPS but its been more than 3 hrs and money is still not transferred to beneficiary.
There is no option of IMPS or NEFTavailable. The app gives time out error. There could have been lot many things added to the app as better architecture design which could simplify user experience.
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Response from developer
Hi, what problem did you face in the app? Please write to us at customerservicecentre@saraswatbank.com. We will try to help you immediately.
