This is not an App at all …
The attempt to create an “app” by modifying the website into a responsive design application has failed miserably. Executives of the bank, please spend some of the bank’s profits on building a proper app and enabling the bank to compete with other providers of banking services. Right now, it a torture to have to come to the app and carry on any transactions. PLEASE, PLEASE, PLEASE be more considerate of your long suffering customers and help us have a decent experience banking with Bank of Maharashtra. I am tired of dealing with you …
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Unusable
It is “MahaSecure”! So secure that even its own customers cannot login! Ridiculous security mechanisms that makes this application completely unusable.
Terrible app, atrocious service and miserable experience for users
Bank of Maharashtra, please get your act together. I echo everything user dave.jones says, laced with extra amounts of frustration. Are you even reading and/or listening to any of the feedback you are getting? Just slapping an “app” layer on your poorly designed and developed website does not make it a mobile app that works well. Please call me if you want to have a constructive conversation. Meanwhile, please read my requests for help sent to your email address. I am still waiting. By your lack of empathy and response, you seem to be forcing loyal customers to look for other banks to take their business to. Is this your goal?
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Overly complicated, flaky and unreliable
Bank of Maharashtra has added unnecessary layers of complexity in the name of security. A user is required to possess a password, pin, secret question & answer, an OTP to activate the device, solve a CAPTCHA and a separate OTP to login. This excludes the transaction password and OTP for executing the transactions. On top of this they establish a “secure connection” (VPN) on the device to connect with their services. These many layers of “security” are unnecessary and only create hurdles for users. I don’t think there designers of this app have any control over these policies but my complaint isn’t about just the policies but the app itself makes life miserable when it fails often in one or the other step. For instances OTP delivery to overseas phone numbers is extremely flaky. There are days or weeks when it doesn’t work and there is no support from the bank or developers. If you’re an NRI who isn’t in India how are you supposed to operate your account? Bank of Maharashtra has touted to be spending 1000s of crore rupees on its technology infrastructure. I don’t understand where that money is being spent? I don’t see the retail banking experience getting any better.
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Pathetic!
The app just doesn't let you get through. Keeps crashing or showing server issues. Have attempted an EMI payment 5 times now and each time there is a new error. This bank has either hired a very low quality development team or hasn't paid them. Terrible netbanking experience!
