SBI Secure OTP User Reviews

Name: SBI Secure OTP
Rating: 1.2 (181 reviews)

SBI Secure OTP

State Bank of India

💰 Finance

Customer Experience

Positive experience7.4% of reviews

Neutral2.1% of reviews

Negative experience90.6% of reviews

~ Based on 339 written reviews from the US App Store.

What users say

Summarized from real user reviews of SBI Secure OTP. Based on 181 reviews and a 1.2/5 average, it highlights the 2 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Reliable app to get OTP
🔒Secure OTP generation

Negative things

🐛More inconvenient than SMS OTP
🐛Doesn't work half the time
🐛Usability issues
🐛Crashes and bugs
🐛Registration problems
🐛Doesn't work for NRI accounts

Is SBI Secure OTP Safe?

SBI Secure OTP does not appear safe based on available data. AppsHunter Safety Score for SBI Secure OTP is 29/100.

This assessment is based on 181 user ratings, with an App Store average of 1.2/5.

Safety Analysis

4.4% of ratings point to a safe experience

0.0% of ratings suggest some concerns

95.6% of ratings point to a risky experience

~ Based on 181 App Store ratings for SBI Secure OTP.

Is SBI Secure OTP Legit?

SBI Secure OTP appears to be a legitimate app. AppsHunter Legitimacy Score for SBI Secure OTP is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Worst banking app

No option to reset password there. Be logical if someone forgot password and selected otp option as Secure otp in this app also asking to log in with password no option for reset password option in this app. Now In online sbi when I am trying to reset password then portal asking to give secure otp and I am unable to login here as I forgot password . SBI will never give you service as handy like other banks You have to reset password through branch only . Always famous for worst type of service.

Nihar-t2

4 months ago

Response from developer

Dear Customer, The inconvenience caused to you is deeply regretted. Please share the detailed issue by writing to feedback.statebankanywhere@sbi.co.in along with your registered mobile no, device details and kindly share the steps you followed on the app and error message for analysis. We'll ensure to look into it with utmost priority. -SBI Mobility Team

App malfunctioning

Even without entering pin once, error message of 3 attempts failed and error message app is locked for the day keeps popping up. Unable to login to the internet banking services.

GowrishankarMA

6 months ago

Srinath

Such an idiot who developed this app. Do you atleast use this app for your own account? Don’t just develop 3rd class products and leave for consumers to bang their heads on it. My account was locked for a day due to invalid password, and when I enter the right one the next day, the message on this app says “ your account have been locked for the day due to many attempts”. This won’t let me register again as well. How do you expect customers to login in this case, even with right password? Did you use common sense at all while developing this?

Srinath Jamboju

7 months ago

Response from developer

Absolutely horrible

The application is built as a kindergarten coding project. Absolutely horrible experience since you don't know when it will breakdown. I'm moving to HDFC Bank

blue-Tokyo-user

7 months ago

Pathetic app

It is a shame for the nation that prides itself on Digital evolution to have a bank like SBI with a broken netbanking or app. I wish we will bankrupt SBI and throw their IT infrastructure in garbage, along with the morons who developed Yono site and secure otp app.

Dhans il

7 months ago

Update

Every time when i opens the app it mentions to download a new app as this app is going to discontinue. But couldn’t find the new app in the app store. Honestly why SBI have to go with new apps all the time since they can fix or update the current app. Especially as an NRI customer these kind of changes are a big headache as we have to get OTP for all the updates and OTP for international numbers are not prompt. India is fast growing but at the same time our banks are putting more security features to make the life of a customer difficult. Strengthen Security features are good but it have to be done at the bank end not at the customer end.

Mani univ

9 months ago

Not getting activation OTP

Without activation OTP sms cannot go into or enable secure OTP

Abzu0

9 months ago

Unable Register

Almost emptied my mobile balance but still unable to register. What a shame, deploying this without testing..

7342036590132453

10 months ago

Not working. Im stranded without an otp

I upgraded to ios26. App stopped working

fijvgunv

a year ago

Response from developer

Dear Customer, The inconvenience caused to you is deeply regretted. Please share the detailed issue by writing to feedback.statebankanywhere@sbi.co.in along with your registered mobile no, device details and & kindly share the steps you followed on the app and error message for analysis. We'll ensure to look into it with utmost priority. -SBI Mobility Team

More inconvenient than sms otp

I set this up for convenience as i dont frequently use my registered number sim. But this app doesnt even work half the time. Seeing a blank screen when requesting for an OTP with no message just an empty rectangle box that should show the otp message.

blueshoeshine

a year ago

Response from developer

Dear Customer, The inconvenience caused to you is deeply regretted. Please share the detailed issue by writing to feedback.statebankanywhere@sbi.co.in along with your registered mobile no, device details and & kindly share the steps you followed on the app and error message for analysis. We'll ensure to look into it with utmost priority. -SBI Mobility Team

Works partly

I get my otps through app for login but for transfers still need sms.

World Traveller 70

a year ago

StoneAge design 😂

Its a good way for customers protection but It’s very hard to do a transaction using Yono App while you have to open #Sbi Secure Otp app to get the code and then logout it then return to yonolite and complete the transaction…stone age design 😂🤣😂

JMsNyk

a year ago

Reliable app to get OTP

No delays unlike SMS OTP. Works every time. Usability could be improved further by reducing few clicks. 1. Add logout on every screen, so user doesn’t need to go to Home Screen every time just for logout. 2. On logged out screen, no need to show pop up message, as it shows login screen upon logout.

Kk Bay Área

2 years ago

Response from developer

Dear Customer, We are glad that you have had a delightful experience on our app. Thank you so much for this 4 star rating. We will continue to provide you the best of our services. We have shared your valuable suggestion with our team for further review. SBI Mobility Team

Secure and Safe

It works very well for me so far. Quite secure internet banking experience.
But there is always some scope of improvement like the app design rather than bland page it can be more creatively designed for sure.
NOTE: Only caution is to log out if you want to close the app. Don't minimise it.

aamaitin

2 years ago

Response from developer

Dear Customer, We are glad that you have had a delightful experience on our app. Thank you so much for this 4 star rating. We thank you for raising the request and we are consistently working towards making your user experience better. We have shared your valuable suggestion with our team for further review. SBI Mobility Team

Unlock Fingerprint/ Face ID missing

Good extra layer secure OTP app for SBI Net banking

add this feature in every YONO app homepage itself
No extra separate app for logins

JAFRA360

2 years ago

Not able to register

Followed the steps as recommended by the developer in one the responses and it worked. Thank you 🙏

LPV KUMAR

2 years ago

Response from developer

Dear Customer, We are glad that you have had a delightful experience on our app. Thank you so much for this 5-star rating. We will continue to provide you with the best of our services. -SBI Mobile Team

Funny app from sbi

I installed the app since i have issues receiving otp. But to register the app, it asks for an otp!! Great job sbi!! ¯\_(ツ)_/¯

hms292

2 years ago

Response from developer

Dear Customer, The inconvenience caused to you is deeply regretted. We are analyzing the issue and will get back to you. Please write to us at feedback.statebankanywhere@sbi.co.in for more details about the issue you are facing along with the screen/snapshot of the err msg, registered mobile no details. - SBI Mobility Team.

Face ID login must added as feature

Dear Team, with above mentioned subject. Please add this feature

cs vinu

2 years ago

Response from developer

Dear Customer, We thank you for raising the request and we are consistently working towards making your user experience better. We have shared your valuable suggestion with our team for further review. SBI Mobility Team

This version 2.2.1 is not working

Hello App support team This versions of app is not working. After the first registration page and sending SMS message with key to the predefined number. The second page stuck with “authenticating....” message and nothing happens. I also deregistered in the online SBI and downloaded the SBI secureOTP app again to go through the registration process as per the instructions given on the help page. Please advise.

Thennarasu_p

3 years ago

Response from developer

Dear Customer, The inconvenience caused to you is deeply regretted. For us to help you with the error, kindly share the steps you followed on the app at feedback.statebankanywhere@sbi.co.in along with your registered mobile no, device and screenshot / snapshot of err msg detail. We'll ensure to look into it with utmost priority.-SBI Mobility Team