Terrible company!
Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer service!!!
Wanna sell good
You want her to hug you just cause you smell good and you ain’t spend no money mane yall sleeping on SB better com check in
Subscription problems
It was an impulse buy so i subscribed for like 2 months before wanting to cancel it but when it said i canceled it- it skipped one month and charged me again. So i went in and tried to cancel it again making damn sure i didn’t press skip a month and it did it again. Today I woke up to another charge to my account and when i went in AGAIN to cancel it will only give me a choice to skip a month. This company is a scam.
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Fraudulent outrageous company.
They will steal from your card on file and refuse refunds. Predatory user experience reactivates subscriptions without consent or receipt or contact info update. Clearly they’re just stealing. I want my $19.96 Scentbird. You stole it from me.
Response from developer
We are so sorry for any confusion and inconvenience that this charge may have caused you! We have an option that allows customers to place one-time purchases, but choosing our monthly subscription option is agreeing to enjoy the perks that come with that and the fact that it renews automatically every month unless you pause or cancel your subscription. If your subscription is still active, please email us at support@scentbird.com and we'll help get it canceled. If your subscription is canceled, we never reactivate it; only you can! Adding a new scent to your inactive account may sometimes require you to pay first for reactivation, but that is a transparent process and you are not just billed silently without confirmation needed.
Ease
Easy to use.
