Terrible company!
Wanna sell good
Subscription problems
Fraudulent outrageous company.
Response from developer
We are so sorry for any confusion and inconvenience that this charge may have caused you! We have an option that allows customers to place one-time purchases, but choosing our monthly subscription option is agreeing to enjoy the perks that come with that and the fact that it renews automatically every month unless you pause or cancel your subscription. If your subscription is still active, please email us at support@scentbird.com and we'll help get it canceled. If your subscription is canceled, we never reactivate it; only you can! Adding a new scent to your inactive account may sometimes require you to pay first for reactivation, but that is a transparent process and you are not just billed silently without confirmation needed.
Ease
Hard to cancel membership
Possible improvements
Don’t join/ purchase!!
Feels predatory
Response from developer
Thank you so much for taking the time to share these observations with us! You are correct that although our regular one-time order option does have a cart where you can add items and see a clear total, the subscription doesn't. For subscription orders, you select your scents and add them into what we call your queue. There, a total is not necessarily displayed because the monthly total is fixed and in months when you select a premium scent, then the queue shows exactly how much extra is required. Also, we are using one site for US customers and our neighbors up north in Canada, but we are working on setting up a Canadian website, so the currency variation issue is getting fixed. Thank you once again!
I wouldn’t recommend Scentbird!
I placed my order in July, and now it’s already August and I still haven’t received it. The tracking has been sitting in the delivery network for what feels like forever. With all the extreme heat lately, I’m honestly worried that some of the cologne could evaporate before it even gets to me.
Another thing I didn’t like was how difficult it is to cancel your membership. It feels like they make it as hard as possible because they don’t want you to leave. Every step of the way they keep offering discounts and special deals to try to convince you to keep your subscription instead of just letting you cancel.
The biggest issue for me is the value. If it were around $14 a month and that included one cologne with no extra charges, I think it would be worth it. Instead, you’re paying additional fees for a small sample-sized bottle, not a full-sized bottle.
Because of the extra costs, the long shipping time, the frustrating cancellation process, and the overall value, I cancelled my subscription. In my opinion, it’s just not worth the money.
Response from developer
Thank you so much for making time to share your experience with us! We are so sorry for the issues you had with our product amount, the delivery time, and cancellation! Canceling is easy on our app, and we can also take care of it for you if you DM or email us. Your order is also supposed to arrive within 7 to 10 business days, so if you order towards the latter part of July, the delivery can spill into August. If it exceeds 10 business days, however, or it arrives half-filled because you suspect some of the content evaporated in transit, please email us at support@scentbird.com, and we'd be happy to assist. Regarding the pricing, we deliver on our promise of only $8.97 in the first month. We also make clear that while most scents will come for this amount, there are few high-end selections that'll often attract upcharges that reflect their higher quality. Upcharges will normally cost $5 or $10, although they can be as high as $15 or even $20. Every premium scent has a price label on its image notifying of the upcharge to come, and we also present a pop-up window whenever they are selected to alert subscribers of the upcharge, so there's no misunderstanding. These scents that cost more are only a small fraction of our large assortment. We offer add-ons as well, but they are completely optional, and your main subscription doesn't depend on them for anything, so we don't trick you into activating them because we know you need them. The add-ons offer things like extra cases, car scents, home scents, candles, etc.
