Schluter® Smart Thermostat User Reviews

Customer Experience

Positive experience12.2% of reviews
Neutral9.8% of reviews
Negative experience78.0% of reviews

~ Based on 41 written reviews from the US App Store.

Is Schluter® Smart Thermostat Safe?

Schluter® Smart Thermostat does not appear safe based on available data. AppsHunter Safety Score for Schluter® Smart Thermostat is 40/100.

This assessment is based on 51 user ratings, with an App Store average of 1.4/5.

Safety Analysis

5.9% of ratings point to a safe experience
7.8% of ratings suggest some concerns
86.3% of ratings point to a risky experience

~ Based on 51 App Store ratings for Schluter® Smart Thermostat.

Is Schluter® Smart Thermostat Legit?

Schluter® Smart Thermostat appears to be a legitimate app. AppsHunter Legitimacy Score for Schluter® Smart Thermostat is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Garbage

App is horrible. Should have went with mysa.

Ee z Pee z

After downloading and starting app, adding a new device was easy. I had no issues with the step by step instructions. Connecting and controlling the rs1 thermostat is straightforward. The newest version of the app is well designed.

Pretty bad

I mean at least there is an app but it’s bad

The WORST app ever

We had heated floors installed and this controller installed. The device connected to my WiFi but the app would not connect. I tried the system reset (turning the circuit breaker off for 30 sec - I did 5 minutes) but it just reconnected to the WiFi and the app again wouldn’t connect. There’s no manual way to set a schedule. I’m having our contractor replace it with a different one.
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Basic functions are working.

Geolocalisation makes the app crash. It is a mandatory function to set the usage follow up.

Geofence crashes the app

Touching geofence button crashes the app

Geofencing crash

The app crashes when trying to set geofencing on iOS 26.1 iPhone 16 Max Pro

Worked for two months

This app stopped working after two months. I’ve tried resetting it reinstalling. It keeps telling me connection error!

This one didn’t recognize my account

I have the Ditra-Heat thermostat for in-floor heating and it had me sign up for a Schluter account. This app did not recognize my account. The other, less popular app named DITRA-HEAT Wifi worked fine.

Crashing when you try to use Geofence

Been broken for a while. They just don’t care. App crashes when you try to use GEO fence on multiple devices. Unloading and reinstalling the app does nothing.

Absolute Trash App Lacking Reasonable Functionality

Instructions online are all over the place, you can’t seem to do anything unless you find a way to first disconnect the device from wifi before setting up again in the app itself. Of course information online about how to disconnect from wifi is wrong.

Include some basic functionality in the app please. I haven’t used an app this bad in a very long time. It’s way worse than even niche apps I use for very obscure stuff.

I guess I’ll have to continue wasting my time trying to reset this after accidentally setting up with HomeKit since that locked me out of using the system in the app and therefore from using it with any other home automation as well until I can get this app to see it.
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Works as expected

A simple program that works as expected. Instead of investing in a $400 thermostat, a $15 WiFi smart switch would works just as well. On/Off/Timer/Schedule. That’s all that is required.

Can’t even open the app

Like the title said, new iPhone, latest iOS, the app won’t even open. Just white screen. Gave all permissions.

Can’t add device

Having the same issue as everyone else. Can’t add the device to the app. Really stupid.

An Outstanding Upgrade for Ditra-Heat Systems: Intelligent Control at Its Best

The Schluter-DITRA-HEAT-E-RS1 Smart Thermostats represent an excellent investment for anyone seeking efficient and intuitive control of their Ditra-Heat floor systems. We installed four units across our property and have been highly impressed with their performance.

The system offers a highly user-friendly interface, both on the thermostat itself and through the mobile app, allowing seamless control whether at home or remotely. Programming schedules is straightforward, enabling tailored heating cycles that enhance both comfort and energy efficiency. The thermostat also provides detailed usage statistics, giving valuable insights into energy consumption and helping to optimize performance over time.

In addition to its technical capabilities, the thermostat features a sleek, modern design that integrates well with a variety of interiors. Installation was efficient, and the device has proven to be reliable and responsive in daily use.

For homeowners or property managers seeking a balance of performance, convenience, and design, the Schluter-DITRA-HEAT-E-RS1 Smart Thermostat with integrated APP is a highly recommended solution.
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App seems okay

The app seems okay. The initial connection process was a bit clunky. Honestly my biggest problem is that you basically have to use the app to do anything. The actual thermostat is dumb as a brick without the app. It won’t even display the time if it is not connected to wifi and setup through the app.
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Customizable and single app please

Since this device is always on I want to make the outside temp and the time more prominently displayed. I rarely change the temp of my floor so I don’t need to see what the current temp is.

App won’t see thermostat

The fact that this device is almost useless without the app makes the developers lack of interest in fixing it almost criminal. “Buy this better/more expensive device and it will work great” seems like a fraudulent statement with the number of folks who can’t get it to work. No response from the company or app developers shows they either don’t care about a bad product or are inept at their job and unable to fix the problem!
Total trash App!
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Gerbage

Need a refund or lawsuit.

I am happy.

Read reviews before I downloaded app for new floor. I prepared for the worst, but surprisingly happy that I now have flawless access to floor. Yes, linking to thermostat was a bit wonky, but patiently waited through lengthy update and “connection to device”. Unlike Carrier HVAC thermostat app, remote access and temp changes are almost immediately updated (both ways) on app and thermostat. Only suggestion so far, wish app had an “away” toggle to override schedule and stop any floor heating.
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