Burlington downtown
From Burlington Guelph Line along the bicycle path to downtown and dropped off on Martha St. For me and my wife this costs $23!!! One way! The Uber back home was $11. How can this pricing on SCOOTY be sustainable? Absolute joke of a concept if prices are this expensive
Dont use
Terrible, they charged me double the amount I paid and refused to refund me or reach out!
#1 best app for transportation
I use SCOOTY everyday to try to work, and move around the city. Their passes are pretty good deal, very reasonably priced. I like they are a local company.
Charge for anything
Do not download this app. I got charged 3 times without any ride and when asked for refund. The automated message always said refund is refused. Total waste of money. Please please please save your money and don’t use this product service.
Ending the trip
Hard to end the trip , sometimes system glitch
Meh
The app glitches a lot and is slow at times. It’s annoying to use
Glitchy and overcharges
Tried to use it and it locked itself, glitched and charged me $3 for opening and closing the app.
App & scooter issues
Service is almost unusable. App needs work.
Fake reviews
There is no way this app has legitimate 4.8 average rating. App is very buggy. I got charged a tourist fee for using their product in my own city!
Scam and pricing
I decided to try out a scooty for the first time. Uppon unlocking the scooter i had realised my bus had arrived and decide to use that instead, cancelling the ride in 42 seconds. I was charged 3..96 on the app for that 42 seconds of standing next to the bike and not using it in any way. Upon checking my card i realised i had actually been charged 5 dollars instead of the 3.96 amount. Do not use this app.Ever.
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Scammers
These guys don’t care if their app is working or not. Everything which went wrong is customer’s mistake. Don’t download or use, they have no refund policy even when you provide enough evidence. They even blocked me from Instagram when I posted a comment about their service on a post.
Unreliable Service and No Accountability
The scooter didn’t work after unlocking, and they don’t offer refunds in such cases. How are we supposed to know if a scooter is functional before unlocking it? Very disappointing — I won’t be using SCOOTY again.
Overpriced for Inflexibility
This review is for the Burlington Scooty. You can only go along a predesignated path. At $.35 a minute you think you are being charged about $20 an hour. But there is also an unlocking fee and tax. Ended up paying almost 5 dollars for a five minute ride to go to breakfast one morning. Overpriced and not worth it. Will not use again.
Also, when we got to our destination right beside the restaurant, the pad was full, so it said we had to drop them off somewhere else. Like, what!? The whole purpose was to get to a certain point on the path. We ended up squeezing our scooters onto the black mat just to end the ride. Frustrating.
Also, when we got to our destination right beside the restaurant, the pad was full, so it said we had to drop them off somewhere else. Like, what!? The whole purpose was to get to a certain point on the path. We ended up squeezing our scooters onto the black mat just to end the ride. Frustrating.
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Extra charge
So I installed the app and before using the bike, the app asked to make a deposit of 10$. So I did.
I grabbed the bike, went for a ride with my wife, beautiful sunny day. Till here everything went smooth.
Now, the time to park was a different story, parked the bike, I was charged 18$, everything ok, but the for my surprise the 10$ that I deposited in the wallets app was not used, is just sitting there, now I tried to get help from the app, I get the answer that they make no refunds, the app gives me an email to contact to report the problem, so I did, the moment I sent the email it, apparently, that email does not exist, so instead of losing just 18$ that it was the price of the ride, I lost 28 instead because the app dint charge the money from the wallet and I can’t contact the support.
So no. I don’t recommend and will never ever use it again, you are better of if you just walk trust me.
I grabbed the bike, went for a ride with my wife, beautiful sunny day. Till here everything went smooth.
Now, the time to park was a different story, parked the bike, I was charged 18$, everything ok, but the for my surprise the 10$ that I deposited in the wallets app was not used, is just sitting there, now I tried to get help from the app, I get the answer that they make no refunds, the app gives me an email to contact to report the problem, so I did, the moment I sent the email it, apparently, that email does not exist, so instead of losing just 18$ that it was the price of the ride, I lost 28 instead because the app dint charge the money from the wallet and I can’t contact the support.
So no. I don’t recommend and will never ever use it again, you are better of if you just walk trust me.
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Awesome
This is remind my childhood
Parking space issue
Parking spaces are hardly visible in the map. And if we park wrong they charge extra penalty Everytime. They are just doing business.
Misleading app design
App asked to add money into the wallet before starting the ride, but later I realized payment was made directly from my Visa instead. After looking into the settings, I found out that you have to manually select an option to take payment from wallet. If this is the design, then why does the app highlight the need to add money to the wallet in the first place?!? Very dishonest design.
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Horrible service
They charged me double, I asked for a refund and wasn’t provided, do not use this cam app or put your card in it’s dangerous
Terrible
This app is a scam!!! Sure the rides are good but they are over charging u and the balance can’t be refunded into ur account plus there is no way to delete ur card from the app and the customer service is terrible! I reached out to them twice and no one got back to me I would like my cards removed now because u guy over charged me, i will go to my bank and report this as a scam tomorrow! However I rather use the other scooters in my area those are better and the app is easier to work with.
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SCAM !! The worst scooter app
This app is incredibly frustrating to use. One major issue is that it requires you to maintain a minimum credited balance of $10 in your account. This means that every time you want to use the app, you have to make sure that there's enough money on your card. However, the most frustrating part is that even if you decide to stop using the app, they refuse to refund the balance that remains in your account. So, you're essentially stuck with money you can't use anywhere else, even though you've decided you no longer want to use the app. This practice feels unfair and leaves a bad impression, especially since there's no clear or easy way to get your money back.
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