Worst
So unnecessarily complicated, and that’s not even the start of it. Kicks you out during ticket purchases and seat selection. Please someone sort this out
Lesson learnt
I stupidly offered to buy tickets to the rugby for a family member which I had never don’t before, I have never came across a harder more complicated way to buy anything in life than buying from Scottish rugby. Thankfully I will never attend a game as this has put me off for life.
Won’t accept activation code
Won’t accept activation code
Bring back paper tickets
Bit ridiculous everyone needs the app and 1 ticket per device
Okay but could be better
I think the app is fine but it would be nice to have the app do more and be a more all round Scottish rugby app. For example it would be good to buy tickets from within the app (also would be good to be able to buy club tickets as well). I’d also like to see the ability to add my ticket to my apple wallet for easy access at the gate. I guess another handy addition would be a map of Murrayfield helping you get to seats, useful for first time visitors (could also show bars and food vans?)
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Works but not user friendly
The user experience is poor. Tickets seem to arrive a few days before the game so in that sense it works, but until then the app doesn’t show a booking at all. This means uncertainty that the booking is safe for the weeks and months between booking & game
Works really well
Don’t know why this has such a low review. Works really well and has really improved speed of entry at the match.
Great Secure App
Great secure app for receiving and transferring tickets
Functions as needed
It does the job. It's a bit clunky but once you're set up its easy to navigate. We didn't have the out of country issues another reviewer notes.
At last!!
Welcome to the 21st Century! A lot of people moaning but this really is the way ahead!! Helps cut out touts !!
Dreadful
What a mess. Bring back physical passes.
Pile of rubbish - no point downloading - data capture
I wouldn’t bother with this absolute pile of rubbish
It asks you for a whole host of demographic and sensitive (personal identifiable information) before you get to see how rubbish the App actually is:
+ Mobile number
+ Full name
+ Gender
+ DOB
+ Full postal address
+ Email address
Then it offers you poor experience from there in
It’s basically a web site within an App wrapper - and a very poorly implemented one
Everything links you out to web sites
The App navigation are web frames - probably iFrames - within an HTML wrapper - so they scroll off screen!
This is the poorest excuse for an App:
+ terrible experience
+ intrusive data capture
+ nothing of value within
Avoid; avoid; avoid
Just use the web site!
It asks you for a whole host of demographic and sensitive (personal identifiable information) before you get to see how rubbish the App actually is:
+ Mobile number
+ Full name
+ Gender
+ DOB
+ Full postal address
+ Email address
Then it offers you poor experience from there in
It’s basically a web site within an App wrapper - and a very poorly implemented one
Everything links you out to web sites
The App navigation are web frames - probably iFrames - within an HTML wrapper - so they scroll off screen!
This is the poorest excuse for an App:
+ terrible experience
+ intrusive data capture
+ nothing of value within
Avoid; avoid; avoid
Just use the web site!
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Data harvesting!
Why do they ask for so much data?? I just want to watch some rugby and I have to submit a whole load of data, even though I don’t want any of their marketing. It’s not like I can even opt out.
Nasty, controlling SRU. Is it even within GDPR? No reason given for harvesting all my data like this. Seriously angry and I haven’t even watched Finn get a red card yet!!
Nasty, controlling SRU. Is it even within GDPR? No reason given for harvesting all my data like this. Seriously angry and I haven’t even watched Finn get a red card yet!!
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App barely works
I don’t see what was wrong with us printing out our own tickets
Was dubious to begin with…….
But I love it, it’s so simple and easy to use, tickets always turn up and providing no one leaves their phones at home by mistake there’s never a ticket left behind!
Technophobic user
As someone who has gone from the old printed to the plastic card and now this, I was quite worried I wouldn’t be able to use it easily. However now I’m familiar I can’t imaging the hassle of having to remember those other bits and pieces as I always have my phone. Due to distance not always able to attend with my son - it’s been our thing since he was little - and now I can transfer should he want to take a friend instead. Keep it simple and I’ll continue to be happy.
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Tickets never come through
The definition of useless.
Flawed
Easy enough to use. Handy enough in your pocket. Not well thought through though. Transfer your ticket to someone and you have no record of the transfer and no proof that the ticket is yours. You have no timeout or means to retrieve it.
No clear evidence either that the SRU can protect the ticket for you.
Any chance of an upgrade?
No clear evidence either that the SRU can protect the ticket for you.
Any chance of an upgrade?
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Shambles
Tickets don’t appear in the App. Been a Season Pass holder for years and this needs to be scrapped because it’s a nightmare.
Joke
This is trying to force me to accept all the opt-in marketing options just to register on the app. The option to continue without opting to everything in is conveniently off the bottom of the screen, so whilst I can scroll down to that, it’s not clickable.
