Login
Why is there a limit on how many times I can login with biometrics? That is ridiculous! I appreciate the steps taken to keep my account secure but setting a limit on the number of times I can log in using biometrics is insane! Please fix this. The app is useless at this point, I may as well use the website for checking my accounts.
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Used to love
I used to absolutely love the app but now with the new update it’s terrible.
Terrible and slow
It doesn't update immediately like the other version and why does it take so long to get to my statements
The newest update is useless
Before the update anytime the account is used the balance would update. Now it takes days for the balance to correct its self after spending. This makes it unclear on what transactions are still pending. This is horrible.
It's seeming no one likes the update!
This update is the worse. If it ain't broke don't fix it. It never loads and is stuck on the words even after resetting my phone and updating the app again. 30 minutes plus of me clicking the app again and again before it lets me see my information.
New app is terrible!
Ever since you changed the app, nothing updates as fast as it did on the old app and the old system. Everything used to be instantaneous when it came to deducting payments from your account. Now it takes hours and sometimes days. I don’t know what you guys did, but you need to turn it around and fix it the system is also more difficult to navigate . Several people that I know have all complained.
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New update: Total account balance
The update removed where it showed your total account balance. Please add this back as an option. I hate mathing my accounts up.
Upgrade is a downgrade
Previous was so much better. More user friendly and more features . Go back to the old one. It was so much better. I would give this version really 0 starts
Terrible update
Can’t buy stuff online without my card getting blocked, can’t use Apple Pay , do better secu
Difficult
It wasn't too bad before not great, but not too bad
Now you're jumping through hoops filling out codes and it looks way more intricate
Makes using it faster a lot harder
Now you're jumping through hoops filling out codes and it looks way more intricate
Makes using it faster a lot harder
Kicks me off app
Didn’t have any issues all these years until a month ago. I go to set up a payment and half way thru it kicks me out of the app. I have to login in again for the same thing to happen again. There are no new updates. I can try multiple times and never able to finish the payment. Very frustrating.
Update broken
Since the update, everything has been breaking and access to my financial accounts has been a challenge which is not ok. Mobile deposit, plaid access etc!
Maintenance
Fix your newest update card declining in a store because yall want to do maintenance
Newest Update
This has been a horrible experience. It takes far too long to access my information. It was easier before. Seems like the update took away all ease & convenience of the application.
Inconvenient
Why have you made it so inconvenient to use compared to the old version? I have to put in my password AND be texted a code every single time I open the app because it has stopped letting me use the facial recognition to log in.
New App
Like the new app its features. One request is could the total balance be put back at the top?
hard to navigate and things are always stuck on pending
update ruined it, all my purchases are stuck on pending in my info, and money is much more tedious to transfer than before
app sucks
wouldn’t let me in without updating it and now i can’t get into it because of the update something went wrong with the new update and now i won’t know how much money i have i don’t have extra cash so i have to check it before each purchase so now im messed up till i can call after work monday
Can’t see total
In short can’t see if money got added and the total at that point in time and overall this update is trash
Updated app sucks
This app used to be great for years. Now you can’t see a total between all accounts. Have to constantly add each account to see how much money we have. Never seen an app that gets worse with updates.
