Absolutely Terrible!!
If it were possible to give less than one star, I would. This app makes me want to throw my company phone into a volcano. It crashes constantly. Takes a century to load anything, and is clunkier than a Walmart shopping cart. I would rather crawl naked over broken glass than use this abomination of an app for one more day.
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Good App
App works good for our business.
Great for techs on the go!
Love having Sedona-X on my phone. I can see my schedule on the calendar, open the customer, check sites, work orders, and invoices, and take a payment without going back to the office. Address, phones, and email are right there so I can call or get directions fast.
Dispatch, arrive, notes, and photos on the job keep everything with the ticket. For a security company running SedonaOffice, this app is a must on the truck.
Dispatch, arrive, notes, and photos on the job keep everything with the ticket. For a security company running SedonaOffice, this app is a must on the truck.
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Thanks John and Steve
Sedona-X has been a great fit for our team. The mobile access and real-time job updates make it easy to stay on top of service calls from anywhere. Support has been responsive whenever we’ve had questions. Highly recommend for any security integration business looking to streamline operations.
Not reliable
Repeatedly crashes doesn’t reliably save notes, Parts or even times. The only reason I use this app as my employer requires it.
Update, just updated Sadona-x to newest version and it crashed on the first ticket. And now it crashes every time I try to add a photo to the documents.
Update, just updated Sadona-x to newest version and it crashed on the first ticket. And now it crashes every time I try to add a photo to the documents.
Crashes
This App Crashes, every time you go look another app and come back the App logs you out, if you are writing a description of work done, but need to verify something from somewhere else, the app closes out and all unsaved information is Lost
Worst app of all time
This app crashes constantly, it is a necessity for my job and honestly makes it SO much harder. Worst app I’ve ever used by far. Never saved notes or time, impossible to maneuver around the phone while using the app, load times are INSANE with great service still terrible load times, and when it finally loads? Bet you bottom dollar it’s gonna crash directly after.
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Absolute Trash
I’ve been using this app for over 2 years and there have been zero updates.
It constantly crashes and glitches, closing out without saving your notes or times.
What a joke. Write your notes in a email and copy into the app. Also keep track of your time, because the entries can disappear any time!
0/5 would not recommend.
It constantly crashes and glitches, closing out without saving your notes or times.
What a joke. Write your notes in a email and copy into the app. Also keep track of your time, because the entries can disappear any time!
0/5 would not recommend.
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Horrible
This app at one point used to be decent. However, over the past month it has gotten progressively worse. It won’t keep you logged in. If you have the app open and move to another app for a second and go back to Sedona it logs you out. Talk about an inconvenience. I have to log in about 8-10 times a day just to do simple tasks. I have been screenshotting notes and ticket numbers just to avoid re-opening the app.
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Complete junk
I spent 15 min trying to add a note to a ticket. When opening the ticket it just said “I’m sorry”. This has to be the slowest, buggiest program I’ve had the displeasure of being forced to use for work.
Keeps crashing and won’t stay logged in
When adding times like dispatch or arrival the app closes once the time is submitted. When the app loads it says session expired but then looks like it logs in but won’t open any tickets and crashes. The last update or two have just added more issues.
Worst App Ever
Dispatching/arriving and departure times do not
log properly. The application often logs appointments on the day prior instead of the scheduled day. Application constantly crashes. We are back in the stone age with logging in as well, because it does not save even your user name for ease of logging in.
log properly. The application often logs appointments on the day prior instead of the scheduled day. Application constantly crashes. We are back in the stone age with logging in as well, because it does not save even your user name for ease of logging in.
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Biometric
Please fix the biometrics feature on the iPad. It works perfectly fine on the iPhone but not on the iPad.
Terrible
The ONLY improvement was the biometrics. In order to push the light bulb to read the ticket notes you have to apply a droplet of water to your finger and align it directly above the light bulb and touch it. Please go back to the drawing board with this app!
Response from developer
Thank you for this feedback, and we’re sorry that you’re experiencing issues with the app. Bold Group’s technical support team is dedicated to helping with technical issues like these. Could you please open a support case through the Bold Group Support Portal at https://support.boldgroup.com or by calling (800) 255-BOLD. This allows our technical team to gather the specific details needed about your device and the circumstances surrounding the bugs and app closures and prioritize it in our support queue. Thank you again for sharing your feedback as it helps us improve your app experience.
2.0.1 Update
The app crashes every time I click on a work order. Please resolve asap.
Response from developer
Thank you for this feedback, and we’re sorry that you’re experiencing issues with the app. Bold Group’s technical support team is dedicated to helping with technical issues like these. Could you please open a support case through the Bold Group Support Portal at https://support.boldgroup.com or by calling (800) 255-BOLD. This allows our technical team to gather the specific details needed about your device and the circumstances surrounding the bugs and app closures and prioritize it in our support queue. Thank you again for sharing your feedback as it helps us improve your app experience.
Has potential when it works
This app has neat features but this app is always making me restart my phone to allow me to dispatch arrive or complete work orders.
I can’t see my hours for the week and notes are always disappearing.
Wouldn’t mind it IF IT ACTUALLY WORKED
I can’t see my hours for the week and notes are always disappearing.
Wouldn’t mind it IF IT ACTUALLY WORKED
Dumpster fire
This app is just whack to me. It logs you out as and when it wants while using it. This is a no no
Garbage
Nothing ever gets fixed
Could be better
I have been using this app for about 3 months now for work and I always have trouble with it.
There is always trouble with it not switching from dispatch to arrive or from arrive to complete.
Always gives problems when trying to write notes or fix my times
Also would be nice if the ability to see how many hours I have total for the week was there.
Please fix this problem
There is always trouble with it not switching from dispatch to arrive or from arrive to complete.
Always gives problems when trying to write notes or fix my times
Also would be nice if the ability to see how many hours I have total for the week was there.
Please fix this problem
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Not impressed
I normally do not write reviews but this one I felt compelled to.
In the two weeks I have used the app it has done the following
A.keeps making me re login even after checking remember me.
B.generates a random error that has to do with the time clock. My punch in and outs are hit or miss.
C. Notes disappear even after adding them and then checking to see where the account notes went.
D. Has me constantly going back and forth with office personnel to find work order numbers because Sedona chooses not to show them unless they are scheduled as a task not an appointment.
E. Unless you have it set to sync on the desktop - the job description doesn’t update for the technician. It should be automatic.
This app is hot garbage and I can’t believe we switched from jobber to this. Yes the features are there that would be extremely beneficial, but that’s if they work.
1 star from me . I can’t believe the app developers for this released this in good faith and are selling people on it. 😂
In the two weeks I have used the app it has done the following
A.keeps making me re login even after checking remember me.
B.generates a random error that has to do with the time clock. My punch in and outs are hit or miss.
C. Notes disappear even after adding them and then checking to see where the account notes went.
D. Has me constantly going back and forth with office personnel to find work order numbers because Sedona chooses not to show them unless they are scheduled as a task not an appointment.
E. Unless you have it set to sync on the desktop - the job description doesn’t update for the technician. It should be automatic.
This app is hot garbage and I can’t believe we switched from jobber to this. Yes the features are there that would be extremely beneficial, but that’s if they work.
1 star from me . I can’t believe the app developers for this released this in good faith and are selling people on it. 😂
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