This delivery
Wasn’t the best . This is the first issue I’ve had and it’s really with FedEx. Normally DHL usually picks up. This time FedEx picked it up. It wasn’t picked up on time and never delivered as scheduled. My family had to drive 45 minutes away to go pick it up. It said it was out for delivery for two days and was never delivered. I had to pay a $45 gas fee on this box. Not a happy camper on this one
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Great service
Did exactly what they said - they contract cheaper shipping with major carriers on a space available basis. Just followed their instructions and everything worked out great. My luggage arrived exactly when they said, and they had far better instructions than any service I used before - very clear on what can and can’t go and how to pack. Highly recommended.
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Service
Excellent service thank you
DO NOT USE! SCAM!
Do not use this service. It is an utter scam. They do not do any actual logistics themselves, but hire FedEx. Yet have no ability to actually direct FedEx in anyway. My bag was lost because they delivered it to a random ice cream store. They did not contact me, they did not honor my request to hold the bag. They delivered my bag to an unknown ice cream store, and were unable to help in any way whatsoever. I implore you, do not use this service! Avoid at all costs.
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USA to Ireland
Excellent service from start to finish. The process of having my suitcase picked up in the USA and delivered to Ireland was incredibly smooth and effortless. The tracking updates were clear and reliable throughout the entire journey, giving me complete peace of mind. Highly recommended for anyone looking for a hassle-free luggage shipping service.
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Great for tracking
Made it really easy to track
First delivery
This is the first time using this service and it has proved to be excellent and delivered 2 days ahead of estimate. Will definitely use again.
No tracking
I have used a few times in the past without issue, but this time around, had no tracking for the return leg from Isle of Man, the app has never worked on my iPhone either
Safe, reliable, fast
I’ve used SMB twice from two different countries when coming back from contracts overseas. They have been VERY reliable, super FAST, and look not cheap but you get what you pay for. Online help was fast and helpful. I always recommend SMB!
They went the extra mile
Phone support went the absolute extra mile! It was easy to reach out to them and they saved my luggage and helped me avoid a complicated re-shipping when it was sent back!
Worse than dealing with airlines
You need 10-14 days lead time to complete the paperwork and securing your bag. But don’t change your mind, there is no cash refund. It was a one time emergency situation & I no longer have a need for the service. So I lost $100 to this sneaky scheme
Mal servicio
Terrible servicio, te indican que te ayudarán, pero terminan siempre incluyendo cobros asociados y terminas pagando el doble, pésimo servicio 👎🏽👎🏽👎🏽
Crashes at login
App doesn’t work. Crashes and closes when navigating to Account to login.
Keeps crashing
App constantly keeps crashing, very poor experience
App doesn’t work
App doesn’t work. Cant log in or reset password. Just shows an error
Faulty App
Cannot even log in. Tried deleting and reinstalling… same result. Why advertise for an app that does not work? Useless.
App doesn’t work
App doesn’t even work. They want to make you pay extra for text message updates on your parcel but the app is free. You download the app and it doesn’t work. Just keeps saying “error”. Restart app. Same thing. Delete and re download the app same thing. Great.
Unable to register
Have tried so many times to register with this app but it won’t let me. Keeps giving me an error message. I’ve tried different ways and nothing. Had to use a different company to ship my suitcases.
BUGS
this busted app needs to be revamped. i can’t log in and it force closes every time i try to go to my account..
App doesn’t work, too old
The app doesn’t let you login anymore, it worked for a couple of days now stopped. The functionality to send a photo of boxes to receive additional £50 protection per bag also only worked on my iPad, phone wouldn’t open the camera. Now it doesn’t let me log in at all directly on any device, so it’s useless
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